Update 20B

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

This guide outlines the information you need to know about new or improved functionality in this update, and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.

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Feature Summary

Subscription Management

Predict Subscription Churn Using Adaptive Intelligence

You can use a predefined model to predict the churn probability on a subscription product. Built on Oracle Data Mining, the predictive model uses current and historical indicators to predict the churn. The model also lists the top drivers contributing to the churn, so that the sales representatives can take corrective action. The churn probability metric is key for the account and sales team to accurately forecast the pipeline and take corrective actions to retain customers.

You can review the revenue at risk for an account.

Churn Prediction for an Account

From the subscription, you can see how the churn probability has changed since the last time it was calculated. A green or red arrow indicates if the rate of churn has improved (reduced) or has increased. Clicking on the churn probability percentage summarizes the top drivers behind the churn prediction.

Top Drivers of Churn Probability

Steps to Enable

Here are the steps you need to take to use churn prediction:

Set up the churn prediction model:

1. Set up your churn prediction model using the Manage Churn Prediction Model task from the Subscription Configuration work area.
2. Choose the model attributes you'd like to have considered as part of the churn analysis. By default, all model attributes are selected.
3. Remove attributes from the model, or add any new attributes that you'd like to include.
4. Enter the Accuracy Threshold. By default, the threshold is set to 70%.
5. Enter the Account Level Threshold. By default, the threshold is set to 70%.
6. Enter the Training Data Duration. All active records with a future renewal date, expired records, and closed records will be included in the data set if the close date or the end date are within the timeframe specified as the number of days of training data. By default, the number of days is set to 1,000 days.

Manage Churn Prediction Model

Train the prediction data:

1. Under Tools - Scheduled Processes, run the scheduled process Populate Churn Prediction Features.
2. Run the scheduled process Train with Historical Data and Predict Churn Probability. This process can be run in one of three modes:

• Train Data and Run Prediction - This will both create a model and use it predict churn.
• Run Prediction - This will use the model created in previous runs of this job and use it to predict churn.
• Train Data - This will simply create a new model.

You must repeat these steps each time you wish to predict churn for new subscriptions.

Review the accuracy of your churn prediction model:

Having set up your churn prediction model, you can review the accuracy of predictions using the View Model Accuracy task from the Subscription Configuration work area. If the prediction accuracy is less than the threshold, then the model will not make predictions for the product data.

View Model Accuracy

Key Resources

See the Implementing Subscription Management guide available in the Subscription Management pages on Oracle Help Center.

Integrate Service Logistics

You can define coverage offerings in Subscription Management to determine the entitlements available for a customer at the time of a repair. Labor rates and discounts for each business process can be defined in the coverage template. Use Oracle Integration Cloud to accurately determine service entitlements at the time when a repair activity is completed.

Steps to Enable

1. Navigate to the Subscription Configuration work area.
2. Select Standard Coverage in the Entitlements Management section.
3. On the Manage Standard Coverage page, click Create Standard Coverage.
4. Click a template name you want to edit.
5. On the Edit Standard Coverage page, click the Adjustments tab.
6. Add the necessary details.
7. Click Save and Close.

Adjustments to a Standard Coverage

Key Resources

See the Implementing Subscription Management guide available in the Subscription Management area on Oracle Help Center.

Track Audit History in Subscriptions

You can use the audit tracking functionality on a subscription or subscription product to see the history of changes made to the business objects.

Steps to Enable

Here are the steps to enable the audit tracking functionality on a subscription or subscription product:

1. Navigate to the Setup and Maintenance work area.
2. Search and select the Manage Audit Policies task.
3. On the Manage Audit Policies page, click Configure Business Object Attributes from the Oracle Fusion Applications option. 

   

   Manage Audit Policies

4. On the Configure Business Object Attributes page from the Product drop-down list, select Subscription Management .
5. Select the products to be audited.

Configure Business Object Attributes

6. Click Save and Close.

Key Resources

See these guides on Oracle Help Center:

• Using Subscription Management (available in the Subscription Management area)
• Implementing Subscription Management (available in the Subscription Management area)
• Implementing Sales (available in the Sales area)

View Subscription Reports Using the Analytics Subtab

You no longer need to navigate to Oracle Transactional Business Intelligence (OTBI) to access subscription reports. You can use the Analytics subtab to access the subscription reports directly within Subscription Management. This subtab is accessible from:

• Subscriptions landing page
• Subscription details page
• Product details page

Steps to Enable

Leverage Application Composer to expose and adjust page layout and attributes. To learn more about extending your application using Applications Composer, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.

Steps to enable the Analytics tab on the Subscription landing page

1. Sign in to the application as a setup user.
2. Ensure you're working in an active sandbox with the Structure and Page Composer tools enabled.
3. Click Navigator > Configuration > Structures.
4. On the Navigation Configuration page, select Subscription Management > Subscription Management.
5. On the Edit Page Entry: Subscription Management page, select Tabs.
6. In the Name column, select Analytics. In the Visible column, select Yes from the drop-down list.

 NOTE: You can configure up to 3 Analytics tabs.

Enable Analytics in Subscription Management

7. Go to the Subscription Configuration work area.
8. On the Subscriptions landing page, click the Analytics tab.
9. Click Tools > Page Composer at the top of the page.
10. Click the Select tab. A pane is displayed on the right side of the page.
11. Use this pane to add the required transactional or analytical business reports into the Analytics tab.
12. Publish the sandbox according to your company's business practices.

Steps to enable the Analytics tab on the Subscription Details page:

1. Sign in to the application as a setup user.
2. Ensure you're working in an active sandbox with the Application Composer and Page Composer tool enabled.
3. Click Navigator > Configuration > Application Composer.
4. On the Application Composer page, click Objects > Standard Objects > Subscription > Pages.
5. In the Details Page Layouts section, click Actions > Duplicate.
   1. Enter the name in the New Layout Name field.
   2. In the Source Layout field, select Standard layout.
   3. Click Save and Close.
6. Click the Hide, Show, or Reorder Subtabs icon.
   1. In the Configure Subtabs dialog box, move Analytics from the Available Subtabs section to the Selected Subtabs section. Note: You can move up to 3 Analytics tabs.
   2. Click OK.

Enable Analytics on Subscription Details Page

7. On the Details Layout page, click Done.
8. Make sure that the layout status for your layout is set to Active.
9. Go to the Subscription Configuration work area.
10. Open a subscription and click the Analytics tab.
11. Click Tools > Page Composer at the top of the page.
12. Click the Select tab. A pane is displayed on the right side of the page.
13. Use this panel to add the required transactional or analytical business reports into the Analytics tab.
14. Publish the sandbox according to your company's business practices.

You can follow the same steps and select Objects > Standard Objects > Subscription Products > Pages to enable the Analytics tab on the subscription product details page.

Key Resources

See the Implementing Subscription Management guide available in the Subscription Management pages on Oracle Help Center.

Enable Credit Card as the Payment Method Using REST APIs

When your customers pay for subscription services using a credit card payment method, you can use Subscription REST services to capture the credit card token and authorization information from your upstream system.

Steps to Enable

Review the REST service definition in the REST API guides, available from the Oracle Help Center > your apps service area of interest > REST API. If you're new to Oracle's REST services you may want to begin with the Quick Start section.

Use Drill Down to Navigate Between Subscription and Object

You can use the Choice List (Dynamic) field in Application Composer to drill down from the available objects, such as Activities, Opportunities, and so on, to a subscription. Similarly, you can also drill down from a subscription to a selected object. Each drill down link enables you to view and edit the object or subscription details based on the user's permission.

Steps to Enable

Leverage Application Composer to expose and adjust page layout and attributes. To learn more about extending your application using Applications Composer, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.

Here are the steps to demonstrate how you can add a link to navigate to a subscription from the Activities page:

1. Sign in to the application as a setup user.
2. Ensure you're working in an active sandbox with the Application Composer tool enabled.
3. Click Navigator > Configuration > Application Composer.
4. On the Application Composer page, click Objects > Standard Objects > Activity > Fields.
   1. In the Custom tab, click Action > Create.
   2. On the Select Field Type dialog box, select Choice List (Dynamic).
   3. Enter the required information and click Next.
   4. From the List Data Source section, select Subscription in the Related Object field and Subscription Number in the List Selection Display Value field.
   5. Click Submit.

Enable Dynamic Choice List

5. On the Application Composer page, Click Objects > Standard Objects > Activity > Pages.
6. In Creation Page Layouts > Appointment Create section and Landing Page Layouts > Appointment Create section, perform these steps for both sections:
   1. Click Actions > Duplicate.
   2. Enter the name in the New Layout Name field.
   3. In the Source Layout field, select Standard layout.
   4. Click Save and Edit.
   5. In the Layout section, click the Edit icon.
   6. In the Configure Detail Form section, move the choice list field created earlier from the Available Fields section to the Selected Fields section.
   7. Click Save And Close.
   8. Click Done.
7. Sign out and sign in to the application as a subscription specialist.
8. Click Navigation > Services > Activities.
9. Click the Activities tab.
10. On the Activities page, click Create Appointment.
11. On the Create Appointment page, from the Choice List (Dynamic) field created above, select a subscription. 

    

    Create Appointment

12. Click Save and Close.
13. On the Activities page, click the subscription name link to navigate to the selected subscription page.

Subscription Navigation Link

Similarly, you can add a navigation link to the required object or subscription to set up the navigation as per your requirements.

Key Resources

See the Implementing Subscription Management guide available in the Subscription Management pages on Oracle Help Center.