Revision History

This document will continue to evolve as existing sections change and new information is added. All updates are logged below, with the most recent updates at the top.

Date

What's Changed

Notes

03 MAR 2017

Updated Proof Settings Section in the Email Campaign Workbook

Added new feature

24 FEB 2017

Initial Document Creation

Overview

This guide outlines the information you need to know about new or improved functionality in Oracle Responsys’ 6.31 February 2017 Release and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.

Update Tasks

This section gives you information to help you plan and use the features included in this release. We frequently update this document so don’t forget to check back and get the latest information.

  1. 6.31 February 2017 Release Training Videos
  2. Oracle Responsys 6.31 February 2017 Release Fixes and Known Issues
  3. Responsys Insiders (Customer Community)
  4. 6.31 Release Feature Availability

Release Feature Summary

Some of the new features are automatically available to users after the upgrade and some require action from the user, the company administrator, or Oracle.

The table below offers a quick view of the actions required to enable each of the features.

Action Required to Enable Feature

Feature

Automatically Available

End User Action Required

Administrator Action Required

Oracle Service Request Required

Mobile

Mobile App Message Center

Updated SMS Campaign Designer

Flexibility in Acquiring Contacts through SMS Email Acquisition Template

Click Tracking for In-App and Rich Push Campaigns

Opens Tracking for In-App Campaigns

Interactive Dashboards

Email Dashboard Enhancements

Mobile Apps Dashboard Enhancements

Campaigns

Updated Manage Campaigns Page

Campaign Monitor Enhancements

Split View Editor

Express Campaign through Collaboration

Email Tracking Pixel Management

Updated Proof Settings Section in the Email Campaign Workbook

Skipped Launch Notifications

API

REST API: New Request Body Format for Merge Trigger Email and Merge Trigger SMS

Program

Holdout Groups

Connect

Oracle Retail Customer Engagement (ORCE) Integration

Account Administration

Centralized Notification Settings

Mobile

Mobile App Message Center

The Mobile App Message Center feature allows marketers to send Push messages to an apps Message Center (also known as Inbox or Notification Center). Messages can remain within an In-App Message Center until they are either explicitly deleted by the user or expire.

This feature is available only to customers who are enabled for Integrated Push. In addition, your apps must implement integration with the PushIO SDK to retrieve Message Center messages from Oracle Responsys.

Push Campaign Designer

We enhanced the Push Campaign Designer to allow the campaign designer to send Push notifications to the Message Center and to set preferences for those messages.

When the campaign is launched, the Push notification is sent to target devices and is made available to the app for retrieval through a PushIO SDK API call.

Steps to Enable

  1. In the Push Message Designer, click .
  2. In the Message Center dialog, select Yes and specify options for the message center message.

You can use the new Message center settings section of the Campaign Workbook to change the Message Center settings.

New Column in the App Channel List

A new column, User_Identifier_, has been added to the App Channel List. App developers can use this column to represent whether or not a device has a known app user or a logged in app user. The value in this column matches the corresponding value in the match key of the Profile List.

Sending Messages to Known Users or Devices with Unknown Users

When a campaign is launched, Message Center messages are made available either to:

To send Message Center messages to known users or devices with unknown users:

SDK Integration

To fetch Message Center messages from Oracle Responsys, the apps must implement PushIO SDK versions 6.31.x.

PushIO SDK for Message Center supports the following platforms:

Steps to Enable

To implement the Message Center:

Updated SMS Campaign Designer

In this release, we updated the interface and workflow of the SMS Campaign Designer to match that of the Email and Push Campaign Designers. In addition, we upgraded the SMS Campaign Designer to the ALTA design style used across Oracle Cloud products.

These updates ensure a consistent user experience across all channels.

We made no functional changes to the Campaign Designer, and all existing functionality is retained. Existing SMS Campaigns will open in the new Campaign Designer.

Steps to Enable

  1. Create an SMS campaign and select a template.
  2. NOTE: The Voting/Survey and Text for Customer Care templates are no longer supported.

  3. Use the new SMS Message Designer to create and preview messages.
  4. The SMS Message Designer now allows you to save campaigns without defining mandatory elements such as Codes and Outbound and Response messages.

  5. Use the new Campaign Workbook to review the campaign.

Flexibility in Acquiring Contacts Through SMS Email Acquisition Template

You can now acquire contacts using the Email Acquisition Template, with the added flexibility of not opting contacts into the email channel.

Previously, all MO sendersemail addresses were added to the Profile List and opted in to the email channel. With this release, email addresses continue to be added to the Profile List, but opt-in to the email channel is optional.

By default, email addresses are opted in to the email channel for new and existing campaigns.

Steps to Enable

Click Tracking for In-App and Rich Push Campaigns

With this release, you can use link tracking to track http web links in In-App, Rich Push, and SMS campaigns.

In-App and Rich Push Message Designers now allow marketers to:

This feature is also available for existing SMS campaigns.

Reporting

Interactive Dashboards now report clicks on all tracked links.

For Rich Push campaigns, you can analyze link clicks or clickthrough rates at an aggregate level by app or campaign.

Steps to Enable

  1. In the Message Designer, click the new Link Tracking button, then click On.
  2. Select the link table you want to use and click Select.
  3. Click , and select the link to track.

Opens Tracking for In-App Campaigns

You can now track opens or displays of In-App messages on devices.

NOTE: In-App opens for iOS devices is supported only if your account is provisioned for https with all requisite Security Certificates.

Enabling open tracking inserts a 1x1 pubweb Open Tracking URL in your In-App message. This can add up to 350 bytes to your In-App message.

This feature is also available for existing SMS campaigns.

Steps to Enable

  1. In the Trigger and Schedule section of the Campaign Workbook, click .
  2. In the Trigger section, select the Track In-App Opens checkbox.

Reporting

Interactive Dashboards now report In-App opens and open rates at an aggregate level by app or campaign.

Additional Enhancements

In this release, we made the following additional enhancements.

Interactive Dashboards

Email Dashboard Enhancements

Time Period Comparison

This dashboard visualizes changes in key performance metrics for email campaigns over specific time periods such as year over year or month over month.

Steps to Enable

  1. Click and select View Interactive Dashboards from the Insight menu.
  2. On the Email tab, expand Performance and select Time Period Comparison.

Campaign Performance by Org Hierarchies

This new dashboard provides a roll-up view of email performance metrics by the Organizational Hierarchies defined in Oracle Responsys.

Steps to Enable

  1. Click and select View Interactive Dashboards from the Insight menu.
  2. On the Email tab, expand Performance and select Org Performance.
  3. Click the new View More Reports link and select Campaign Performance by Org Hierarchies.

Campaign Performance Report

This report provides a basic view of the campaigns sent in the last 7 days and their related performance metrics. You can drill-down on a specific campaign to view key performance metrics and trends for the selected campaign.

Steps to Enable

  1. Click and select View Interactive Dashboards from the Insight menu.
  2. On the Email tab, expand Performance and select Campaign Performance.

Campaign Comparison Across Intervals

This dashboard helps you compare performance of specific campaigns against each other by the number of days (or intervals) after they were sent. For example, you can compare the performance of a specific Thanksgiving campaign you sent this year on day 2 vs. a similar campaign you sent last year.

By default, the dashboard shows all campaigns sent in the last 7 days, but you can select specific campaigns.

Steps to Enable

  1. Click and select View Interactive Dashboards from the Insight menu.
  2. On the Email tab, expand Performance and select Interval Analysis.
  3. Click the new View More Reports link, and select Campaign Comparison Across Intervals.

Single Campaign View of Email Campaigns

The Single Campaign view is a dedicated dashboard that allows you to analyze key performance metrics of a single campaign, as well as to trend responses to the campaign over the number of days after send. You can also see the most popular devices that recipients use to interact with the campaign.

Steps to Enable

Mobile Apps Dashboard Enhancements

In-App Campaign Performance

The summary dashboard for Mobile Apps now includes performance metrics and charts for In-App campaigns.

Steps to Enable

  1. Click and select View Interactive Dashboards from the Insight menu.
  2. Select the Mobile Apps tab, then select In-App Campaign from the Campaign Type dropdown list.

App Uninstalls

This new dashboard trends the number of App Uninstalls (as reported by the service providers to Oracle Responsys) over time.

Steps to Enable

  1. Click and select View Interactive Dashboards from the Insight menu.
  2. Select the Mobile tab, expand Deliverability and select App Uninstalls.

Single Campaign View of Push and In-App Campaigns

For both Push and In-App campaigns, you can now see performance metrics and visuals for a more focused analysis of a specific campaign. You can select a sent date range to view historical performance data of the campaign.

Steps to Enable

New Metric: Active Rate

The Active Rate indicates the number of Push notification recipients that were already in the app when the notification was delivered to the device.

This metric helps you understand the true effectiveness of your Push campaigns as the count of recipients who were already in the app will not be included in the count of recipients who opened the app.

The Active Rate replaces the Response Rate.

User Interface Upgrade

In this release, Interactive Dashboards get a new look and feel, making the dashboards even more user friendly and consistent with the rest of the Oracle Cloud.

IMPORTANT: If you customized any dashboards in previous releases, you will have to clear the customizations to view the new style.

To clear your customizations, click and select Clear My Customization.

New Event Date Filter

We added Event Date to dashboard filter views. Event date is the date on which any event, such as sent, open, or click, occurred. The Event Date is greater than or equal to the first day of the Sent Date Range. There are no changes to the data as a result of this change.

Using Event Date, you can see the date from which the Sent Date Range filter applies. For example, if you've applied "Last 7 Days' on 01/10/2017, the Event Date will show 01/03/2017.

Removed Ability to Export Entrie Dashboard to Excel

We removed the Export to Excel option for an entire Dashboard because this option caused performance issues and errors.

You can download the entire Dashboard as PDF or HTML using Print, and can continue to export individual reports to Excel.

Faster Reporting Data for Email and SMS

IMPORTANT: This feature will be available for all new accounts provisioned after March 2017. Faster reporting data for existing accounts will be under measured deployment, contingent on retiring legacy Insight for the account.

This feature allows you to start seeing data on Interactive Dashboards sooner than the current 24 hour latency expectation. As we continue to monitor our systems, we will have more accurate expectations on the data latency.

In addition to faster reporting data, this feature provides the following benefits:

NOTE: To achieve low latency for all performance metrics while providing a strong indicative number for unique metrics, the unique metrics might show up to less than 2% of their actual counts.

Campaigns

Updated Manage Campaigns Page

The updated Manage Campaigns page improves and enhances the user experience. The user-centric design focuses on key usability aspects such as search, filter, sort, and load additional campaigns upon scroll.

In addition, the page now supports two views: a detail view and a tabular list.

Detail View

List View

Campaign Monitor Enhancements

We made the following enhancements to the Campaign Monitor:

Updated look and feel
This enhancement improves the user experience and provides the ability to filter the list of campaigns.

Shareable link
You can now generate a link to the Campaign Monitor report. You can share the report URL with other users, who will be able to view the metrics without logging into Oracle Responsys.

Audit Dashboard
The new Audit Dashboard shows the
following details:

Steps to Enable

  1. Click and select Campaign Monitor from the Tools menu.
  2. To open the Audit Dashboard, click of the campaign you want.

Split View Editor

.

IMPORTANT: Do not enable this feature if Push and In-App Campaigns are enabled for your account. To use this feature, you need to turn off the Rich Text Editor, but the Push Message Designer and In-App Message Designer require the Rich Text Editor to edit campaign messages.

The Split View Editor introduces a new way to edit HTML documents in Email Message Designer and Content Library.

Split View provides two side-by-side editing panels:

Steps to Enable

  1. In the Account Customization section of the Account Management page, select the new Set rich text editor preference link.
  2. Un-select the Enable rich text editor when editing HTML documents checkbox and click Save.

Express Campaign through Collaboration

This feature gives local marketers the ability to easily create email campaigns from a base campaign, and work on the copied campaign as and when required. The local marketer can copy the campaign, contribute content, select audience/ filters, and easily configure the campaign schedule with the pre-defined options provided to them.

To achieve this, the corporate marketer creates the base campaign. The process designer then includes the base campaign in a process and specifies the required process steps. The local marketer can launch the process, create a new express campaign, and schedule it for launch as and when required.

Change in the Collaboration Process

We added a new setting to the collaboration process, called Launch Control, based on Organization units.

This setting gives the process designer flexibility to decide at design time how the process should be launched:

Steps to Enable

  1. In the Collaboration Process Designer, click Settings.
  2. In the new Launch control section of the Settings dialog, select the option you want.

Email Tracking Pixel Management

With this release, you can choose whether the Track HTML Opens pixel, Responsys Display pixel, and BlueKai ID Swap pixel are placed at the top or the bottom of an email message.

The Account Administrator can choose the default pixel location for the account. The campaign designer can overwrite the location for each campaign.

The location you choose applies to all three pixels.

NOTE: Responsys Display and BlueKai are add-on features. The Responsys Display pixel and BlueKai ID Swap pixels will appear only if these features are enabled for your account.

Steps to Enable

To set the default pixel location:

  1. In the Campaign Management section of the Account Management page, click the Define Campaign defaults link.
  2. In the General Options section of the Set Campaign Defaults page, select the Top or Bottom tracking pixel location.
  3.  To set the pixel location for a campaign:

  4. Open the Campaign Settings section in the Campaign Workbook, expand the Tracking Options section, and select the Tracking pixel location.

Updated Proof Settings Section in the Email Campaign Workbook

We moved the Proof audience selection and Proof debugging options from the Proof launch dialog to the new Proof settings dialog.

Proof send options and Notification settings remain in the Proof launch dialog.

Steps to Enable

  1. In the Proof settings section of the Campaign Workbook, click to open the new Proof settings dialog.
  2. Select the Proof list and Proof debugging options.

Skipped Launch Notifications

In this release, you can send skipped launch notifications for email campaigns and split-run launches.

The email notifications will be sent if a scheduled launch does not go out. The notification includes a reason for the skipped launch, enabling you to take the necessary action such as reschedule the campaign.

Steps to Enable

For email campaigns:

  1. Open the Launch settings section of the Campaign Workbook and expand the Notifications section of the Launch Settings dialog.
  2. Specify the email addresses in the Send skipped launch notification(s) to field.

For split-run launches:

For Classic email campaigns:

API

REST API: New Request Body Format for Merge Trigger Email and Merge Trigger SMS

We extended the existing Campaign Scheduling REST APIs for Email Message Designer campaigns to also support Push campaign schedules. You can now manage Push campaign schedules using these APIs.

You can use the REST API to:

Keep in mind the following:

Additional resources for more information:

Program

Holdout Groups

You can now use holdout groups to compare the performance of contacts who received a campaign to those who did not.

The Holdout Group is the percentage of the audience who do not receive the specified campaigns.

New Activity in Program

To create a holdout group, use the new Holdout group activity to specify the percentage of the audience that should not receive the campaign. You can select all campaigns in the flow, or a specific campaign.

Steps to Enable

  1. Use the Holdout group activity as one of the paths for an Allocation switch.
  2. In the Holdout group properties dialog, specify the campaign to which the holdout group applies.

New CED Feed

The holdout group data is available in the new Holdout Group CED feed.

Steps to Enable

Organizational Access Control

Bulk Upload of Organizational Hierarchy

The Account Administrator can now upload Organizational Hierarchy additions, edits, and deletions in bulk via a .csv file.

Steps to Enable

  1. Click the Organization Management link in the Authorization Management section of the Account Management page.
  2. On the Organization Management page, click Configuration Settings.
  3. In the Configuration Settings dialog, click the new Upload file button and upload the file.

Connect

Oracle Retail Customer Engagement (ORCE) Integration

With this release, Oracle Responsys customers who are also Oracle Retail Customer Engagement (ORCE) customers can import data from ORCE into Oracle Responsys using Connect.

This feature introduces the following new Connect job types:

The new job types use a simplified user interface and require fewer configuration steps. You can also create new integrations much faster. You can now:

Steps to Enable

The Account Administrator must provide the path to the source file:

  1. In the new Connect section of the Account Management page, click the job you want to configure.
  2. Specify the path to the location where the data file is located.
  3. The Data Director can then configure and schedule the job:

  4. On the Connect page, click Create Job and select the ORCE job you want to create.
  5. Enter the Name for the job and click Create Job.
  6. Click each step in any order to configure and schedule the job.

Account Administration

Centralized Notification Settings

The Account Administrator can now manage all progress and failure notifications for Email and Push campaign launches and split-run launches for the account.

These settings will serve as the default settings for Email and Push campaigns and split-run launches, and can be changed for each campaign launch.

Steps to Enable

  1. Click the new Manage campaign notifications or Manage launch split run notifications link in the Notification Settings section of the Account Management page.
  2. Specify the notification settings on the Manage campaign notifications or Manage launch split run notifications page.

Manage campaign notifications page

Manage launch split run notifications page

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