Update 19D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

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API

REST API Enhancements

The following enhancements were made to existing REST API:

• Enhanced Get All PET REST API to return expiration date for each PET
• Enhanced REST API to check profile record existence with email address Ohash value
• Enhanced Trigger Custom Event REST API to accept email address Ohash value as unique ID

The following new REST APIs are now available:

• New REST API to get all folders in an account
• New REST API to get all objects in a folder

Campaigns

Mobile Web App Enhancements

Campaign Directors and Account Administrators can now pause, resume, and stop campaign launches from the Campaign Monitor via the Mobile Web App. This feature was previously only available on the desktop version.

General Enhancements

In-Product Proactive Alerts on SSL Expiration

A pop-up notification is displayed on the home screen about upcoming SSL certificate expirations.

Mobile

Immediate Action Required: Upgrade to Mobile SDK 6.42.1 for Xcode 11 Compatibility

Before you build your iOS mobile app with Xcode 11 (or with iOS 13.x libraries), you are required to integrate with Responsys SDK version 6.42.1 or later. 

Consistent Mobile App User Experience

Across both Android and iOS platforms, we have standardized the app user's experience for viewing In-app / Rich Push message creatives when the app user switches device orientation between portrait and landscape. This user experience has been standardized to the current user experience on iOS: the In-app / Rich Push message web view changes orientation as the device orientation is changed.

IMPORTANT: In order to take advantage of this feature Android apps must integrate with the 19D Responsys Push Android SDK (Android SDK version 6.43.0) onwards.

Segmentation of Mobile App Users Based on Additional Profile Attributes

Marketers can now create segments of users based on two additional mobile app user profile attributes:

• USER_IDENTIFIER_: For logged in users, this attribute contains the value of the USER_IDENTIFIER (match key) from the mobile app and for logged out users, it contains null. This attribute can be used to create segments of logged-in or logged-out users.
• CREATED_DATE_: This attribute denotes when a mobile app user was first registered at Responsys. It can be used to create a segment of users that were first registered at a specific time, on a certain day, over a specified time duration.

Segmentation of Mobile App Users Based on iOS App Icon Badging and Location Services Preferences

Responsys now records mobile app user preferences for app icon badging on iOS and location services access to apps. This complements the Geofence and Beacons REI Events feature released in 19A and App Icon Badging for Message Center feature released in 19B.

Marketers are also able to create segments of users based on:

• PUSH_PERM_BADGES_: whether or not the iOS user has opted-in to app icon badging
• APP_LOCATION_PERMISSION_: whether or not the app user has granted your app access to location services on the device

Support for iOS Provisional Authorization

In iOS 12, Apple introduced the ability to opt-in app users for push notifications immediately on app installation and to deliver push notifications to such provisionally opted-in app users in a non-interruptive manner. Responsys now supports iOS Provisional Authorization.

IMPORTANT: In order to take advantage of this feature iOS apps must integrate with the 19D Responsys Push iOS SDK (iOS SDK version 6.43.0) onwards.

Program

Design Time Validation

A message now appears during program design when a campaign whose approval status is either Needs Approval, Pending Approval, or Rejected is referenced in an email. The campaign needs to be approved in order for it to launch successfully.

Program User Interface Enhancements

We have made several enhancements to Program:

1. Updated the Program Filters (ETVs) to use the new Filter Designer UX
2. You can now see full filter names in the drop-down in the Data Switch filter selector.

Reporting

Usage Reports on Interactive Dashboards

A new Usage dashboard is now available as part of the Interactive Dashboards. Use this dashboard to review usage volumes for specific channels. The usage volumes are aligned with the usage volumes on the Oracle invoice, hence making it easier to evaluate your invoice.

User Interface

New Filter Designer UX Available for New Accounts

The new Filter Designer user interface is now available for new accounts.

Viewing Sender Name

You can now view the sender name associated with an SMS code in following areas:

1. SMS Keyword management
2. SMS Invalid keyword message
3. Interactive Dashboards