Cloud Readiness / Oracle B2C Campaign Management (Responsys)
New Feature Summary
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  1. Update 20D
  1. Revision History
  2. Overview
    1. Advanced Intelligence
        1. Subject Line Predictions
    2. API
        1. Mobile Phone Number Format
        2. Program Web Services Manager Role
        3. Responsys Event Notification (REN) Enhancements
        4. REST API Enhancements
    3. Campaigns
        1. Campaign Validation
        2. Email List-Unsubscribe
    4. Collaboration
        1. Collaboration Process Monitor
    5. Data
        1. Filter Designer Enhancements
    6. General Enhancements
        1. Updated Terminology
    7. Mobile
        1. Custom Handling of Deep Links in Push Campaigns by Apps
        2. New Columns Added to App Channel Lists
        3. Personalize Badge Count for App Icon Badging
        4. Rich Push Web Views for Apps with Splash Screens
    8. Web Push
        1. Badge URL as Optional Attribute for Web Push Apps
        2. In-Product Guidelines for Web Push App and Website Setup
        3. Migrating from an Existing Web Push Provider to Responsys

Update 20D

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Product Feature Notes
23 SEP 2020 API Mobile Phone Number Format Updated document. Delivered feature in update 20D.
23 SEP 2020 Web Push Migrating from an Existing Web Push Provider to Responsys Updated document. Delivered feature in update 20D.
23 SEP 2020 Web Push In-Product Guidelines for Web Push App and Website Setup Updated document. Delivered feature in update 20D.
23 SEP 2020 Web Push Badge URL as Optional Attribute for Web Push Apps Updated document. Delivered feature in update 20D.
23 SEP 2020 Mobile Personalize Badge Count for App Icon Badging Updated document. Delivered feature in update 20D.
23 SEP 2020 Mobile Rich Push Web Views for Apps with Splash Screens Updated document. Delivered feature in update 20D.
23 SEP 2020 Mobile Custom Handling of Deep Links in Push Campaigns by Apps Updated document. Delivered feature in update 20D.
09 SEP 2020     Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

DISCLAIMER

The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.

Advanced Intelligence

Subject Line Predictions

Subject Line Predictions are now also supported for Japanese, Chinese and Hebrew subject lines.

IMPORTANT: This feature is available as part of the Advanced Intelligence Package add-on that must be ordered for your account. Please contact your account manager or Oracle sales.

API

Mobile Phone Number Format

Mobile phone numbers are now validated to conform to the E.164 format if this format is specified in REST API requests using either the Merge Trigger SMS or the Trigger SMS Message endpoints.

Program Web Services Manager Role

A new Program Web Services Manager role is now available. Users with this role can access and manage all APIs related to Programs.

Responsys Event Notification (REN) Enhancements

Query attributes for Responsys Event Notifications are now supported. You can filter event payloads and receive callbacks only when the query attribute is met. The query attributes can be set in the Filters section of the payload, along with EventTypes.

IMPORTANT: The Responsys Event Notification (REN) service add-on is required to use this feature. REN is currently released under our controlled availability program. To request access to these features, please log in to My Oracle Support and create a service request.

REST API Enhancements

The following new standard REST APIs are now available:

  • Get Campaign Proof List: Enables you to retrieve the proof list associated with a campaign.
  • Update Campaign Proof List: Enables you to update a campaign's proof list.

The following REST APIs were enhanced:

  • Hashed Email Support, Email Trigger: Enables you to send ohashed email addresses, using MD5 and SHA256 encoding, to trigger an email.
  • Hashed Email Support, SMS Trigger: Enables you to send ohashed email addresses, using MD5 and SHA256 encoding, to trigger an SMS.

Campaigns

Campaign Validation

Campaigns are now validated to ensure your data sources have unique names. Not using unique names may result in personalization issues.

Email List-Unsubscribe

List-unsubscribe now supports RFC8058 one-click-unsubscribe.

Collaboration

Collaboration Process Monitor

The Collaboration Process Monitor now supports multilingual processes.

Data

Filter Designer Enhancements

A new checkbox is now available for simple behavioral filters for Mobile Push and Web Push channels to remove duplicate records returned.

The text for specifying the date range in behavioral simple filters has been updated to is before or equal to and is after or equal to.

General Enhancements

Updated Terminology

In the user interface, the terms whitelist and blacklist have been changed to allowlist and blocklist, respectively.

Mobile

Custom Handling of Deep Links in Push Campaigns by Apps

Apps can now intercept (on push open) the deep link URL specified in the Open URL attribute of Push campaigns and implement custom handling for these URLs.

New Columns Added to App Channel Lists

Two new app channel list columns are now available:

  • UNINSTALLED_AT_DATE_: data type is Date/Time Stamp
  • CHANNEL_DELIVERABILITY_REASON_: data type is String / Text Field (to 255 characters).

Their values will be NULL (empty) initially, and they won’t start getting populated until after the 21A update.

IMPORTANT: Even though these new columns will not have values populated until our next update, they will be part of the Connect Export Data job output when you export an App Channel List or App Channel List Filter as of 20D. Therefore, you may need to adjust your post-export Connect Export Data job file handling. The columns will be exported in the order that they appear in the data viewer while viewing App Channel Lists. In existing lists, the columns are appended at the end, after the APP_LOCATION_PERMISSION_ column (in the Order: … APP_LOCATION_PERMISSION_, CHANNEL_DELIVERABILITY_REASON_, UNINSTALLED_AT_DATE_). In new lists, CHANNEL_DELIVERABILITY_REASON_ will be displayed after CHANNEL_PERMISSION_DATE_, and UNINSTALLED_AT_DATE_ will be displayed after INSTALLED_AT_DATE_.

Personalize Badge Count for App Icon Badging

Since the 19B update, Responsys has supported app icon badging on end user devices through both Push + Message Center and Message Center campaigns, allowing you to choose to increment the badge count for every message center message sent to an end user's device.

As of this update, in addition to the Increment Badge on App Icon option, you can specify a badge count for app icon badging. This allows you to implement a custom logic for app icon badging by either:

  • personalizing the badge count for each recipient, or
  • specifying a specific value for all recipients

You can also reset and clear the badge on app icons through a new option to Clear Badge on App Icon.

Rich Push Web Views for Apps with Splash Screens

This Responsys SDK enhancement extends the rich push format to apps that have a splash screen. App developers can use the 20D Responsys SDK enhancements to display rich push in-app web views once the app’s splash screen display is complete.

Web Push

Badge URL as Optional Attribute for Web Push Apps

The Badge URL is now an optional attribute for standard platform setup. You can now add a new Web Push app or edit an existing Web Push app without specifying the Badge URL attribute for the standard platform. To use the Badge Image for Web Push on Android devices effectively, you must comply with Android badge icon guidelines.

In-Product Guidelines for Web Push App and Website Setup

The following in-product guidelines are now available for web push app and website setup:

  • Only one web push app and JS tag and service worker can be generated for a website domain
  • The web push JS tag and service worker from one web push app should not be used on multiple websites

Guidelines are also displayed when downloading the JS tag and service worker:

  • The Web Push JS tag and service worker from one Web Push app should not be used on multiple websites
  • Each website domain that you want to set up Web Push on, must have its own Web Push app (own JS tag and service worker)

Migrating from an Existing Web Push Provider to Responsys

You can now use our migration guidelines for onboarding the Oracle Responsys Web Push Service if you already have an existing Web Push provider.