This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 20 SEP 2021 |
Program | Change for Custom Event Definitions in Multichannel Program Accounts | Updated document. Feature delivered in update 21D. |
| 20 SEP 2021 |
Reporting | CX Apps Usage Dashboard Enhancements | Updated document. Feature delivered in update 21D. |
| 20 SEP 2021 |
Reporting | Email "Auto Opens" Dashboard | Updated document. Feature delivered in update 21D. |
| 20 SEP 2021 | Reporting | Email Reporting - Changes to Measures | Updated document. Feature delivered in update 21D. |
| 03 SEP 2021 | Created initial document. |
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New Campaign Creation Experience for Email Marketing Producers
If you are a Responsys user with the Email Marketing Producer functional role, you will only be able to pick from an email template when creating an email campaign. Email Marketing Producers can't select a document directly from the Responsys Content Library.
Oracle Responsys 21D Update has a new integration with Adobe Analytics that is compatible with the new Adobe APIs. If you choose to continue integrating with Adobe Analytics, you must migrate to the new integration before December 1, 2021.
Adobe Inc. has announced on their website that they intend to discontinue Data Connectors integrations effective August 1, 2021. However, for the Responsys Data Connector (Omniture Genesis Integration), Adobe Inc. has extended the end-of-life date to December 1, 2021.
Change for Custom Event Definitions in Multichannel Program Accounts
If your account has the Multichannel Program feature enabled, you will notice the following changes when defining custom events in Oracle Responsys:
- When defining new custom events, you won't see the "Include Mobile APP Channel RIIDs" option.
- For existing custom events, we recommend that you disable the "Include Mobile APP Channel RIIDs" option where selected. This option is no longer applicable for accounts with Multichannel Program enabled.
CX Apps Usage Dashboard Enhancements
You can now see the following enhancements when you view the CX Apps Usage Dashboard in Oracle Responsys:
- You can choose "(All Column Values)" to see a bar chart comparing usage for all apps installed for your account.
- You can view usage for each service in an app.
IMPORTANT: The CX Apps Usage Dashboard and its enhancements are currently under measured deployment and will be rolled out over time.
Oracle Responsys Insight Interactive Dashboards has a new Email performance dashboard called "Auto Opens". You can use this dashboard to view the number of Auto Open events, which are a type of Open event that Responsys attributes to privacy protection-enabled mail clients, such as iOS 15 native mail clients.
Email Reporting - Changes to Measures
As of 21D, you will see the following changes to Email reporting measures for Oracle Responsys Insight Interactive Dashboards:
- A new measure, Auto Opens, will capture the number of opens that Responsys attributes to privacy protection-enabled mail applications, such as iOS 15 native mail clients.
- The email Opens measure will be the total number of Opens minus the Auto Opens. This change will calculate email Opens more accurately by excluding emails that are opened automatically by the mail application.