Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Feature Notes
28 FEB 2018 Barcode Scanner Method in Plug-In API Updated document. Revised feature description.
20 FEB 2018 Support of Contingent Workers Removed feature from Release 18A.
20 FEB 2018 Video Chat Removed feature from Release 18A.
12 JAN 2018   Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

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Oracle Field Service Cloud

Hosting Plug-Ins

If a plug-in consists of HTML, CSS, and JavaScript files and doesn't contain server-side files, then it can be upload in Oracle Field Service Cloud, starting with the February 2018 (18A) release. Up to 10 mobile plugins can be hosted eliminating the need for an external hosting service. Once uploaded and configured, the plug-in framework handles the communication between the hosted plug-in and Oracle Field Service Cloud. 

Configuration Log

Users have the ability to view a report showing configuration changes made in the environment. The report includes additions, deletions, and modifications made to Configuration settings.

Improved Usability

Work Zone Layer Creation and Configuration

The ability to add map layers is improved with the February 2018 (18A) release. You can create and upload the Work Zone layer using the Map Layer functionality found on the Business Rules screen. You can upload a shape file, select a Shape Identifier on the Edit Map Layer screen, and delete the Work Zone layer and its associated shape file.

Multiple Activity Duration Keys

Allows up to five activity duration statistics keys to be created. As data is gathered, each key will be assigned a quality rating. This provides an opportunity to compare different key configurations prior to making any adjustments. Only the 'Active' key is used for estimating activity duration.

Support of Favorites in Resource Tree

Core Manage and Mobility users can set up Favorites in the resource tree. This feature enables quick access to frequently used resources. In Core Manage, Favorites are shown as a separate group located at the top of the resource tree and the resource is marked with a star. Whereas in Mobility, Favorites is represented as a Group. Further, Favorites are saved for a specific user (not a company level configuration).

Duration for Suspend, Pre-Work, and Reopen Activities

Starting February 2018 (18A) release, Core Manage and Mobility users can manually set the duration for suspended, reopened, and pre-work activities. This helps users define the estimated remaining duration needed to complete the activity.

Broadcasting for Supervisor Group and Helpdesk via Collaboration

Currently, the Group message option supports broadcasting messages to user groups and users from the same location. Now, supervisors can broadcast messages to all the members in their group and helpdesk operators can broadcast messages to all team members via collaboration.

Transfer of Non-Serialized Inventory with Quantity

Core Manage users now have the ability to transfer non-serialized inventory between resources using Collaboration. Users can specify the quantity to be transferred.

Mobility

Mobility Landing Page

A new Landing page is added to Mobility; this is the first screen a mobile resource will see when logged in. The design of this screen is responsive and provides the resource with a modern, actionable dashboard showing a snapshot of multiple areas. The Landing page contains information and links to:

Main Menu Layout in Supervisor Screen

There is a new feature for users with the Supervisor view--with the February 2018 (18A) release, they can configure the Main Menu layout. The following menu items are pre-configured for this layout and are available by default:

Barcode Scanner Method in Plug-In API

The Barcode Scanner button is available in the Inventory search screen in Oracle Field Service Cloud Mobile (iOS or Android).

The plug-in framework has been improved to support remote procedure calls from Oracle Field Service Cloud Mobile Barcode Scanner service. Customers can use this method and create a plug-in to scan barcodes. Use the barcode scanner method to implement a plug-in with the following actions:

Improved Style for Activity List

The activity list on the Activity list and Inventory list pages has an improved look and feel, and user experience.

Routing

Resource Filters in Immediate and Urgent Routing

Resource Filters have been added to Immediate and Urgent routing plans. This addition provides flexible configuration options and more control on what resources are available for assignment during Immediate and Urgent routing plans.

Re-Optimization Without Moving Activities to Bucket

A new configuration is available that will prevent activities from being moved back to the bucket during re-optimization.

Assign Activities to Temporary Resources via Urgent and Immediate Routing

Temporary resources can be eligible for activity assignment using Immediate or Urgent routing plans. This improves routing activities to resources that are outside the current bucket.

Multi-Day Routing Optimization

Multi-day routing has been improved to provide enhanced optimization capabilities. These updates include improvements to:

Trigger Immediate and Urgent Routing Upon Changing Activity Property

This enhancement provides improvements to how activity property changes are used with Immediate and Urgent routing.

Restful API Expansion and Integration Cloud Service (ICS) Adapter

Event API Enhancement for Resource and User Events

This feature introduces new subscription events for Resources and Users. This addition also supports:

One example of how this can be used is to monitor when a resource changes position in the resource tree from one bucket to another.

Real-Time Data Integration with BICS & DBaaS

With this feature Oracle Field Service Cloud data can be transferred to Oracle Business Intelligence Cloud (BICS) Service and Oracle Database Cloud (DBaaS) in real-time. Users can configure the data (entities and fields) to be transferred. Real-time data transmission will be initiated when an event corresponding to that entity is triggered in the application.

Find Matching Resources API Improved

The findMatchingResources API has been improved, allowing searches to get matching resources without the need to create an activity. 

Core API Improvements

A number of Core API improvements have been made to improve and simplify integration:

ICS Adapter Enhancements

The following objects are exposed in the Oracle Field Service Cloud Adapter for Oracle Integration Cloud Service:

Mobile for iOS

Oracle Field Service Cloud Mobile has been expanded to include an installable iOS application. The application provides improved gathering of coordinates of the mobile resource. It also works with the existing mobility screen configuration.