This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 04 NOV 2021 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Customer 360 - Program Enrollment Zone
Review a customer's program-related insights through the Program Enrollment zone of the Customer 360 portal. The enhanced Customer 360 portal provides you with a more complete view of the customer, which makes it easier for you to handle account maintenance requests and the most common inquiries.
Start/Stop/Transfer Service Request Processing
Review and Submit Panels for Start/Stop/Transfer Service Request Process Flows
New Review and Submit panels replace the Summary panels on process flows based on the application-owned Process Flow Types for start/stop/transfer service requests. These panels help ensure accurate collection of the required information prior to further processing start/stop/transfer service requests
Oracle Utilities Network Management System Integration
Oracle Utilities Customer Cloud Service integration to Oracle Utilities Network Management System, by way of the Oracle Integration Cloud, ensures seamless automated flow of outage information and makes relevant outage information visible to you from Oracle Utilities Customer Cloud Service. Leveraging a productized integration can lower your project implementation costs, duration, risk, and total cost of ownership.
Additional and Enhanced REST APIs
View and manage various customer-related data using new and updated application-owned REST Inbound Web Services. You can use these REST Inbound Web Services to decrease project costs and timelines.
Post Conversion Estimation Updates
The post conversion estimation processes now skip the estimation of reads for previous years and prevents an extended batch run. This reduces the overall run time of periodic estimation.
Throttle Disconnect Commands for Nonpayment
You can throttle the number of AMI disconnect commands being issued per hour when processing large numbers of device disconnect activities. This improves customer service by reducing call wait times and customer outage periods that may occur when large numbers of AMI disconnect commands are issued at the same time.
Smart Grid Gateway AMI Adapter Support
The Landis+Gyr and Itron OpenWay AMI adapters now support new AMI head end versions. This provides the capability to use the latest AMI system versions.
Oracle Utilities Analytics and Visualizations Consumption Analytics
Analyze and report aggregated consumption by various dimensions such as customer class, region, distribution node, and others with Oracle Utilities Analytics and Visualizations Consumption Analytics.
Consumption Analytics allows you to reduce customizations and make consumption data available to business users. For example, you can report on:
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Energy by transformer and feeder for distribution planning purposes.
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Energy used by customer class for management reporting.
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Total water usage by region for a regulator.
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The total amount of gas used in a region for distribution analysis purposes.
Timeliness Count and Quality Dimension Scanner Batch Control
The D1-MQTDS batch control of the Timeliness Count and Quality Dimension Scanner provides dimension scanning that looks for new dimensions used in aggregations. For example, it might include when a new meter system is added. This multi-threaded batch control improves the performance of the Timeliness Count and Quality Dimension Scanner.
Utilities Application Framework
REST Service to Get Batch Job Details
You can use a REST service to get the details of a batch job and its batch run. For cases where an external system, such as an external scheduler, requires information about a batch job, you can use this REST service to return the detail of a given batch job ID.
A new batch history subject is available in Oracle Utilities Analytics Visualization to allow partners and customers to perform strategic analysis of batch processing history. The batch subject area allows Oracle partners and utilities to analyze past executions of batch processing to track trends and other metrics for their batch processing. This can help you configure optimizations to the processing to meet customer goals.
There is a new tool available to automatically capture various details needed to report an issue with the product. This saves you time from manually collecting information about your environment and standardizes the information in log files for Oracle Support to analyze. This is the initial release of the user experience only. Additional information collection and the processing for the integration to support systems will be added in future releases.
The OJet library has been upgraded to v11. This upgrade allows access to new components and updated Oracle Redwood user experience standards.
New Facility for Invoking Service Scripts or Business Services
A new JavaScript function has been introduced to provide more flexibility and better performance for the invocation of services. This allows you to send only a portion of a data schema in a service request. This streamlines the server calls and improves execution performance.
REST Service to Maintain Customer Release Details
For cases where an implementation wants to track the version of the custom extensions, you can use this REST service to retrieve and update the Customer Release details. This is particularly useful for Oracle partners and utilities who want to update the customer version from CI/CD tools via curl commands.
See a preview of the database changes coming for 21C in the Oracle Utilities Cloud Services Database Changes Guide. This guide is also available in PDF.
OAuth Credentials Authorization Support for Oracle Utilities Cloud Service REST API
OAuth-based authorization for utility credentials is now supported and provides an industry-standard integration mechanism for inbound web services used by Oracle Utilities Cloud Services REST APIs. OAuth utility credential authorization is the most used mechanism for server-to-server web service communication. This feature provides seamless integration with other Oracle and non-Oracle products and simplifies the implementation of the integration.
Single Submitter Option for Batch Job Submission
Submit batch jobs in a batch stream as a single job for all the threads with the Single Submitter option of the scheduler program. This option reduces lock contention on the Batch Control table for a multi-threaded batch job.
Intuitive Test Data User Interfaces
Build test data using intuitive user interfaces that reduce the time needed to enter data and allow you to share test data across components within a flow. These intuitive user interfaces reduce the test automation design and development periods, and shortens the time spent to automate tests.
Java Script Support for Custom Functions
Create custom function libraries using JavaScript and apply these functions as plugins in the component steps of a flow. This feature allows you to implement custom test data generation or verification routines when such routines are unavailable in the Oracle Utilities Testing Accelerator's base set of functions.