- Revision History
- Overview
- Utilities Common
- Customer
-
- Customer
- Meter Solution
- Smart Grid Gateway
- Analytics Visualization
- Utilities Application Framework
- System Wide
- Operational Device
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 07 JUL 2023 | Created initial document. |
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Information Lifecycle Management (ILM) Dashboard
View ILM configurations and manage ILM-related tasks from this new one-stop dashboard.
With the added convenience of reviewing and managing ILM-related information from one location, it will be easier to reduce database storage costs.
As administrators, control the request and approval processes of granting Oracle personnel temporary access to your customer data through the Oracle Utilities Break Glass. There are instances wherein Oracle personnel requires access to customer data in order to perform certain actions such as troubleshooting customer issues, applying certain categories of bug fixes, performing certain application upgrade steps, or running customer requested data correction activities.
This provides visibility and approval authority over access requests to customer data by Oracle personnel.
Condition-based Flow Validation
Define condition-based flow step validations for a flow definition through an intuitive Oracle Utilities Testing Accelerator user interface to determine whether a flow step passes or fails during the flow run. Previously, functions were used to define flow validations.
This reduces the flow development time and increases the ease of defining validations in the flow.
Insight Types - Account Overview
Surface contextual insights in Oracle Customer Experience for Utilities for a customer's account using the following insight types:
- Account Past Due Card (C1-ACCT-PASTDUE-CARD)
- Unpaid Account for Person Card (C1-PER-NONPAY-CARD)
These elevate customer service interactions by increasing knowledge about the customer in the most appropriate screens.
Customer Activity History Zone – Reported Outage Calls
View reported outage calls in the display of account-related events through the updated Customer Activity History zone of the Customer 360 portal.
This reduces call handling times and provides efficient handling of common account queries by showing a comprehensive view of your customer's activity history.
Bill Segment - Extended Multi-time Zone Support
Ensures that multi-time zone sensitive dates and times on a bill segment appear in the time zone of the premise.
This aligns multi-time zone support with usage requests and corresponding usage transactions.
Premise and Service Point - Extended Multi-Time Zone Support
Receive a notification when the application determines that the premise's time zone is not populated during a save action and multi-time zone support is enabled. Additionally, for Oracle Utilities Customer Cloud Service and Oracle Utilities Billing Cloud Service implementations, service points will adopt the Time Zone from the related premise.
This tightens multi-time zone support between geographic master records, ensuring accurate billing of a customer's property and reducing billing exceptions.
Multiple Bill Segments Generation Based on Scheduled Meter Reading Dates
Have the option to create multiple bill segments for a service agreement containing one or more scheduled meter reading dates within an overall billing period. For example, the customer's meter is read monthly but the account is billed quarterly. One bill segment for each usage period.
This aligns the service agreement's billing calculations with the scheduled meter reading dates of its premise.
Improved Usage Allocation from Shared Service Points
Define the percentage of a service point's consumption to be billed, up to two-decimal places in accuracy, in the Use Percent field on the SA/SP page for a service agreement.
This improves the allocation of usage to a service agreement, from a shared service point or service points, enabling more accurate billing of usage-related charges.
Digital Self Service Integration
Questions and Response Processing for Start/Stop/Transfer Service Requests
Define one or more questions to ask during the flow of self-service initiated start, stop, and transfer service request processing on related Customer Service Request Types. The responses to these questions can determine service eligibility, and update specific fields and attributes upon completion of the service request. Note that this feature is currently not leveraged by agent-assisted initiated process flows for processing start, stop, and transfer service requests.
This provides more granular control on the business rules to be applied during self-service initiated start, stop, and transfer service request processing.
Self-Service Initiated Start/Stop/Transfer Service Request Processing
New and enhanced entities to support self-service initiated start/stop/transfer service request processing. These include new enhanced inbound web service, business objects, algorithm types, and/or algorithms.
This provides more granular control on the business rules to be applied during self-service initiated start, stop, and transfer service request processing.
Enhanced Toolbar Search for Locating Premises
Search and retrieve the most appropriate premise records using a wider range of address-related information (for example, apartment number in a complex).
This reduces call handling times and provides efficient handling of common account queries.
Additional and Updated REST APIs
View and manage various customer-related data using new and updated application-owned REST Inbound Web Services.
You can use these REST Inbound Web Services to decrease project costs and timelines.
Service Order and Meter Health Check Dashboards - Division Code Filter
Filter the data shown in several zones on the Service Order Operational Dashboard, Service Order Trends Dashboard, and Meter Health Check tab of the Meter Operational Dashboard by Division code.
This limits the data shown on the dashboard zones based on the division applicable to the customer.
Usage Calculation Rules - Support for Multiple Channels
Create custom formulas to support solar or co-generation prosumers in the Coincident Peak and Individual SP Demand and Rolling Demand usage calculation rules through support for multiple channels. For example, a custom formula can exclude solar generation if it is more than the consumed usage.
This reduces implementation and support costs, and shows supplemental invoice or bill information of customers or accounts with special billing arrangements.
Sensus RNI version 4.12 is now supported.
This reduces maintenance costs.
Specialized Data Extracts - Oracle Utilities Analytics Visualization in a Data Warehouse
Extract meter solution aggregated data with specialized data extracts and provide support to Oracle Utilities Analytics Visualization's consumption analytics in a data warehouse.
This exports meter solution data for Oracle Utilities Analytics Visualization dashboards in a data warehouse and allows the use of consumption analytics outside of a SaaS environment.
Utilities Application Framework
File Integration Type Writing Multiple Files and Flexibility in File Names
Extract processes using File Integration Type can write multiple files with dynamic file names.
Plug-driven extract support for writing data to different files based on business data was extended to extracts using file integration types. There is no impact to existing extensions with this enhancement.
Log Files for Batch Threads Renamed
Log files for batch threads now use the (Batch control).(run number).(re-run number).THD(n).(datetime).stdout|stderr naming format to increase usability.
Log files related to batch threads are named to ensure logs for the same batch run are grouped together.
Content Migration Assistant Export by Entity Tag
Export entities referenced on an entity tag.
You can export a set of tagged entities. This allows developers to collate their extensions in a similar way to bundling, but it harnesses the power of the Content Migration Assistant engine. There is no impact to existing extensions with this enhancement.
Improved Support for Large Numbers of SQLs in Migration Object
Manage large numbers of SQL statements for a migration object successfully.
When a migration object has a large number of SQLs, you can more easily find the record you are looking for and mark the record as suppressed or unsuppressed more efficiently. There is no impact to existing extensions with this enhancement.
Improved Base Product Content Migration Assistant Requests
Some migration requests were improved to not export product-owned entities.
These migration requests were enhanced to be more efficient and only export custom-owned entities for maintenance objects that do not contain custom fields
The Business Object page was converted to a standard portal.
The allows for the consolidated maintenance of business objects and improves the user experience, which will help reduce the costs of building and maintaining business object definitions (including subclassing for developers). There is no impact to existing extensions with this enhancement.
Support for Application Variables in Outbound Message Payload
Support was added for application-related variables in the outbound message payload that are required for some integrations.
Additional Inbound Web Service Query Options
Use additional search options for inbound web services.
You can search for inbound web services by operation information and help text. There is no impact to existing extensions with this enhancement.
Batch Job Submission Query Portal
Search for batch jobs using a standard query portal.
The Batch Job Submission search page has been converted to a query portal to provide you with more search criteria and additional information in the search results. There is no impact to existing extensions with this enhancement.
Enter Menu Name in Search Without Slash
Enter a menu name in the Search field without a preceding slash. Previously, a slash was required.
When using the Search widget, no longer requiring the slash improves usability and consistency. There is no impact to existing extensions with this enhancement.
Improvements to Batch Analytics Snapshot Update Processes
Experience better performance due to enhancements to the batch run and batch thread analytics snapshot update processes.
The processes used to populate the batch analytics table have been amended to improve performance. There is no impact to existing extensions with this enhancement.
Experience improved performance of Oracle Utilities Analytics Visualization batch metrics analysis due to batch analytics views referencing the batch run and batch thread snapshot tables.
There is no impact to existing extensions with this enhancement.
Zone SQL and UI Map HTML Editor Improvements
See syntax highlighted in the Zone SQL and UI Map HTML editors.
When viewing or editing the SQL definition in zone maintenance and when viewing or editing the HTML for a UI map, readability is improved with syntax highlighting. There is no impact to existing extensions with this enhancement.
To Do Entry Lifecycle Improvements
Add additional status values to To Do Entry to be able to better track To Do entries in progress.
The additional status values allow users and supervisors to distinguish between assigned work and in progress work. You can also put To Do Entries on hold to allow for more accurate calculations of how long they actually worked on the To Do Entry.
To Do Entry Supports Both Creation Process and Routing Process
Use the external routing capability for a To Do entry that is created as a result of a batch process.
To Do entries created by a batch process may also be marked to be routed to an external system, increasing usability. There is no impact to existing extensions with this enhancement.
Define Default Template User for User Provisioning
Define a default Template User to copy configuration from when provisioning a user from an external source.
An algorithm is provided to copy configuration details from a Template User when provisioning a new user. The algorithm now supports defining a default Template User. There is no impact to existing extensions with this enhancement.
Improved Handling of Null Values in REST APIs
The Inbound Web Service REST engine v2 is enhanced to properly accept and process null values for elements of all data types.
This provides better support for null values exchanged via REST API. There is no impact to existing extensions with this enhancement.
Improved Message Sender Context Customization
Experience improved customization of message sender context configuration.
Better support is provided for out-of-the -ox message sender definition records. There is no impact to existing extensions with this enhancement.
Support Language in REST Request
See REST response returns labels and descriptions in a requested language.
For implementations that support multiple languages, REST calls may return translatable data in a requested language. There is no impact to existing extensions with this enhancement.
User Provisioning Using the SCIM Open Standard
Add or update user records using a REST service that follows the System for Cross-domain Identity Management (SCIM) specification.
APIs are provided that follow the SCIM specification for provisioning users, allowing implementations to simplify integrations with multiple third-party systems that follow the same standard. There is no impact to existing extensions with this enhancement.
Adjusted Locale for English Language
The base delivered language record for ENG - English is updated to have a locale of "en" instead of "en-US".
The default record's configuration is now aligned with the typical browser configuration for English. There is no impact to existing extensions with this enhancement as the change is transparent.
See a preview of the database changes coming for 23B in the Oracle Utilities Cloud Services Database Changes Guide. This guide is also available in PDF.
Supported Platforms and Browsers
Oracle Utilities 23B Cloud Services support the following operating system and web browser combinations:
| Operating System |
Web Browsers |
|---|---|
| Windows 10 |
Firefox ESR 102+ Chrome for Enterprise 106+ Microsoft Edge (Chromium-based) 106+ |
| iPad2 iOS 10.x (WACS only) |
Safari (selected flows and portals only) |
New Application Services
The following Application Services were added in the 23B release:
| Application Service |
Description |
|---|---|
| F1BUSOBJ | Business Object Portal |
| F1BJSRCH | Batch Job Submission Query Portal |
Changed Application Services
The following Application Services were changed in the 23B release:
| Application Service |
Description |
|---|---|
| CILQTDEP (To Do Entry) | New access modes:
|
| CILTUSEP (User) | New access mode: F1EX - Execute |
Information about bugs fixed in each release, maintenance packs, and hot fix releases is available on the Oracle Utilities Customer Cloud Service Maintenance Pack page on My Oracle Support (Document ID 2616441.1).
Core Release pages provide an overview and summary of the bug fixes and patches included in a release, and indicate the types of changes and impact each can have when applied.
Maintenance pack pages list bugs fixed in each maintenance pack and hot fix release.
Oracle Analytics Server v.6.4 is supported in this release.
Activity Portal - Create Service Histories Against Only the Activity
Create Service Histories against only the Activity.
Previously, the Asset and/or Asset Location had to be populated, and it would not always be appropriate.
Asset Type - Auto-generated Asset or Badge Number
Configure an asset type to automatically generate an asset number and/or badge number for new assets based on a custom numbering sequence.
This provides the flexibility to configure the application to assign an intelligent asset and/or badge number per asset type.