This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 02 SEP 2022 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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CX Industries Framework provides a platform for seamless integration of applications. You can use this platform to integrate your CX application with other Oracle applications and third-party applications, including cloud services and on-premise systems. Additionally, you can leverage data from various sources, use REST APIs, and Open APIs of TM Forum or Industries to configure and extend tailored experiences.
CX Industries Framework supports both synchronous and asynchronous interactions between the integrated applications. It hosts Open APIs of TM Forum or Industries on Oracle Cloud Infrastructure API Gateway to secure and optimize the API interactions. It also ensures high availability and resiliency by using the Oracle Cloud Infrastructure Load Balancing service.
Import Framework Configurations from Older Versions
You can now import the configurations that are exported from the older versions of the CX Industries Framework.
When you import a configuration, it overrides the existing configuration and merges any non-existing configuration artifacts.
CX Industry Framework allows tenants and system integrators to extend Industry applications. The Framework enables you to add new attributes, value constraints, and business logic, thereby letting you extend connected experiences.
Use the Mailing Address section of the Preference Management page to view, add and edit the mailing address for a customer. You can enter a standard mailing address or enter seasonal addresses if a customer wants their communications sent to a different location for portions of the year. Each customer must have at least one address. The mailing address determines where all printed communications for a billing account are sent.
The Mailing Address section of the interface is intuitive and provides a single location to manage all communication preferences, improving on the process available in Oracle Utilities Customer Cloud Service.
Use email features to communicate more effectively with your customers. Agents can now send emails to customers and view email activity history directly from Customer 360. Including email features in Customer 360 enables customer service agents to quickly and easily send emails to customers during a live agent interaction. Agents can also easily find and view historical emails that have been delivered to the customer.