This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 16 SEP 2022 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
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CX Industries Framework serves as a platform for seamless integration of applications. You can use this platform to integrate your application with other Oracle applications and third-party applications, which includes cloud services and on-premise systems. In addition, you can leverage data from various sources, use TM Forum Open APIs and REST APIs to configure and extend tailored experiences.
CX Industries Framework supports both synchronous and asynchronous interactions between the integrated applications. It hosts all the TM Forum Open APIs on Oracle Cloud Infrastructure API Gateway to secure and optimize the API interactions. It also ensures high availability and resiliency by using the Oracle Cloud Infrastructure Load Balancing service.
Import Framework Configurations from Older Versions
You can import a configuration that was exported from an older version of DX4C.
Reuse any configuration that was built on an older DX4C instance. Instead of redoing all configuration from scratch, simply import and build upon it. In the process, this also allows migration of configuration from the old format to the new format by exporting the imported configuration.
Steps to Enable
You don't need to do anything to enable this feature.
Role And Privileges
- DX4C_System_Administrator
- DX4C_System_Configuration_Viewer
- DX4C_TMF_Specialist
When you import a configuration, it overrides the existing configuration and merges any non-existing configuration artifacts.
You can do continuous development and testing of the configurations across multiple workspaces. You can configure different features in multiple workspaces simultaneously and then merge these configurations to the production workspace. You can also reuse of existing configuration from other projects and demo workspaces.
Steps to Enable
You don't need to do anything to enable this feature.
Role And Privileges
- DX4C_System_Administrator
- DX4C_System_Configuration_Viewer
- DX4C_TMF_Specialist
CX Industry Framework allows tenants and system integrators to extend Industry applications. The Framework enables you to add new attributes, value constraints, and business logic, thereby letting you extend connected experiences.
- All extensibility in DX4C Adapters are upgrade-safe
- Extensibility support includes:
- Out-of-the-box Oracle Extensions for Industry Solutions like DX4C and CX4U
- After-market extensions by tenants or system integrators
- Business logic extensions by adding other API calls of spoke system
Steps to Enable
You don't need to do anything to enable this feature.
Role And Privileges
- DX4C_System_Administrator
- DX4C_System_Configuration_Viewer
- DX4C_TMF_Specialist
Oracle Fusion Utilities Agent Experience Cloud Service simplifies the agent experience, and provides customer service representatives and managers with a variety of agent tools that reduce the cost-to-serve and provide elevated customer service. This solution integrates Oracle Utilities customer information with the Oracle Sales and Oracle B2B Service applications.
You can use the Mailing Address section of the Preference Management page to view, add, and edit the mailing address for a customer. You can enter a standard mailing address or enter seasonal addresses if a customer wants their communications sent to a different location for portions of the year. Each customer must have at least one address. The mailing address determines where all printed communications for a billing account are sent.
The Mailing Address section of the interface is intuitive and provides a single location to manage all communication preferences, improving on the process available in Oracle Utilities Customer Cloud Service.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
This feature requires a minimum of Oracle Utilities Customer Cloud Service, Release 22B, which contains the REST API of:
V-Model
Communication Preferences
Get Mailing Addresses
Update Mailing Address
Key Resources
- Refer to the "Set Communication Preferences" section in the Using Customer Experience for Utilities Guide, which is available in the Customer Experience for Utilities library.
You can use the new email features to communicate more effectively with your customers. Using the assisted search bar in Customer 360, you can easily access a Send Email interface that enables you to create and send an email directly from Customer 360. Once emails are sent, they appear in the activity feed. When you click on an item in the activity feed, you can view details about the email, including the from and to email addresses, the date and subject line of the email, and the body text.
Email features in Customer 360 enable customer service agents to quickly and easily send emails to customers during a live agent interaction. Agents can also easily find and view historical emails that have been delivered to the customer.
Steps to Enable
To use the Send Email feature, you must set up and configure outbound email channels in Oracle B2B Service.
Key Resources
- For additional information about using the Send Email feature in the Agent Experience, refer to the "Using Customer 360" topic in the Using Customer Experience for Utilities Guide, which is available in the Customer Experience for Utilities library.
- For additional information about setting up and configuring email channels, refer to the topics listed in the "Email Channels" chapter of the Implementing B2B Service Guide, which is available in the Oracle B2B Service library.