This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 01 SEP 2023 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
HAVE AN IDEA?
We’re here and we’re listening. If you have a suggestion on how to make our cloud services even better then go ahead and tell us by submitting a service request. Wherever you see this icon after the feature name it means we delivered one of your ideas.
DISCLAIMER
The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.
CX Industries Framework serves as a platform for seamless integration of applications. You can use this platform to integrate your application with other Oracle applications and third-party applications, which includes cloud services and on-premise systems. In addition, you can leverage data from various sources, use TM Forum Open APIs and REST APIs to configure and extend tailored experiences.
CX Industries Framework supports both synchronous and asynchronous interactions between the integrated applications. It hosts all the TM Forum Open APIs on Oracle Cloud Infrastructure API Gateway to secure and optimize the API interactions. It also ensures high availability and resiliency by using the Oracle Cloud Infrastructure Load Balancing service.
Circuit Breaker for CXIF Microservices
Circuit breaking is a software design pattern used in microservice architecture to prevent cascading failures and improve system resilience. The idea behind circuit breaking is to detect and stop requests to a service that is failing or is likely to fail.
Generic Adapter for Documents Management
CX Industry Solutions now delivers a generic adapter to store artifacts in a content management system.
CX Industry Framework provides a Home Page for DX4C and CX4U Tenant administrators to login and access the application that they are entitled to manage.
Oracle Fusion Utilities Agent Experience Cloud Service simplifies the agent experience and provides customer service representatives and managers with a variety of agent tools that reduce the cost-to-serve and provide elevated customer service. This solution integrates Oracle Utilities customer information with the Oracle Sales and Oracle Service applications.
Use the Person and Premise Search, previously known as the Customer List, to search for contacts, customers, prospects, and premises in one location. The name was changed to indicate that the search now enables you to search for and select person records, as well as premise records that do not have active service contracts.
Using profile options available under the Profile Option Code ORA-UER, your system administrators can configure the page that users land on when they log into the Customer Experience for Utilities solutions. Default landing pages are configured by role and you are not required to change them. However, you can specify different landing pages by role, or by user, to suit your business needs.