This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 26 MAR 2020 | Created initial document. |
Oracle Utilities Digital Self Service - Transactions includes a suite of digital experiences that empowers customers to perform self-service transactions on any desktop or mobile device and reduces cost to serve. The responsive design allows customers to complete all transactions on any device or screen size and orientation, and ensures a consistent brand experience across access channels.
This guide outlines the information you need to know about new or improved functionality in this update, and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.
Column Definitions:
Features Delivered Enabled
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Action is Needed BEFORE Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
||
Digital Self Service Transactions
Invite and Manage User Access to your Account
Account holders can add and manage access for additional guest users on their account. This feature allows utility customers with multiple accounts to invite guest users to access their utility account under a utility-defined guest role. Users who are invited to an account will receive an email invitation allowing them to either accept or reject the invitation. The account holder may revoke access to guests at any time.
Steps to Enable
Contact your Service Delivery Manager to coordinate configuration. You will need to provide information related to roles and permissions.
To contact your Service Delivery Manager:
- Log in to Inside Opower (https://inside.opower.com). This is your portal for questions and information related to your program.
- Go to the Community tab and contact the Service Delivery Manager using the information provided.
Additional configuration by the utility is also required. Refer to the Digital Self Service - Transactions Configuration Guide for more information.
Flexible Program Configuration
Billing and Payment Programs are configurable in the Digital Self Service - Transactions dashboard. Previously, all programs were displayed by default. This update makes it possible for utilities to show or hide the programs listed in the dashboard.
Steps to Enable
Contact your Service Delivery Manager to coordinate configuration.
To contact your Service Delivery Manager:
- Log in to Inside Opower (https://inside.opower.com). This is your portal for questions and information related to your program.
- Go to the Community tab and contact the Service Delivery Manager using the information provided.
Digital Self Service - Transactions now has an updated navigation workflow. As additional features are added, users can access their content quickly and easily.
Updates to the navigation include the following:
- All Program banners have their own page called Manage Billing
- Compare Bills is directly accessible from navigation
- Current Bill, Billing and Payment, and Breakdown of New Charges are merged into one page and accessed from Current Bill in the navigation.
- Some shortcuts in the About this Bill widget moved to the navigation
Steps to Enable
You don't need to do anything to enable this feature.
The Green Button download is a feature that allows customers to export their billing data. Customers can click on the Green Button - Download My Data button or link to download the total bill costs for all available bills into CSV or XML format. The data within the download includes the fuel/service type, applicable dates, use, units, costs, and any applicable notes for each data point.
Steps to Enable
You don't need to do anything to enable this feature.
Embeddable Start, Stop, and Transfer Service
The Start, Stop, and Transfer service component has been converted to an embeddable widget. Widgets modularize functionality and content, allowing for a responsive layout and configuration capabilities. Widgets enable additional configuration options such as setting the mobile breakpoint and using custom JavaScript events to improve the user experience.
Steps to Enable
Contact your Service Delivery Manager to coordinate configuration. They will discuss implementation and Single Sign On requirements.
To contact your Service Delivery Manager:
- Log in to Inside Opower (https://inside.opower.com). This is your portal for questions and information related to your program.
- Go to the Community tab and contact the Service Delivery Manager using the information provided.
The Water Use feature allows water and wastewater customers to view cost and use data in the Data Browser. Customers can reference this information to understand how much money they spend and how much water or wastewater they consume during various time periods. The Data Browser displays water and wastewater as separate resource types similar to how electricity and gas are presented to customers.
Steps to Enable
You don't need to do anything to enable this feature.
With one click utility customers can download their billing and payment history for the length defined by their utility directly from their financial history.
Steps to Enable
You don't need to do anything to enable this feature.
Productized RightNow Chat Integration
Utilities who are interested in using the Oracle RightNow Standalone Chat Agent can benefit from a product integration with Digital Self Service - Transactions. Utilities can have an embedded chat with just a few clicks from all Digital Self Service - Transactions pages.
Steps to Enable
This integration requires an additional license. Contact your Service Delivery Manager to coordinate integration and configuration.
To contact your Service Delivery Manager:
- Log in to Inside Opower (https://inside.opower.com). This is your portal for questions and information related to your program.
- Go to the Community tab and contact the Service Delivery Manager using the information provided.