This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 04 NOV 2021 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Digital Self Service Transactions
Digital Self Service - Transactions can be configured to give customers that enroll in paperless billing the option to also receive paper copies of their bills through the mail. This ensures that customers who chose to go digital have the option to retain their paper bills if needed.
Real Time Budget Billing True Up
Budget Billing customers can view their true up amount in real time after each bill. The true up amount represents the amount a customer may owe at the end of a budget billing cycle depending on their usage. This feature provides customers with real time knowledge of their overpayment or underpayment amount so that they can plan for possible true up costs.
NACHA Compliance Update for ACH Payments
Utilities can use the Digital Self Service - Transactions routing and account number validation processes to comply with NACHA regulations. The latest NACHA rules require all merchants who accept ACH payments to have commercially reasonable processes in place to validate routing numbers and verify that an account is in good standing.
Oracle Utilities Opower Rates Engagement in Digital Self Service - Transactions
Utilities who have purchased the Oracle Utilities Opower Rate Engagement Cloud Service can access the Rate Comparison, Rate Details, and Rate Simulator features through Digital Self Service - Transactions. Integrating the Opower Rates Engagement Cloud Service with Digital Self Service - Transactions allows Oracle Utilities to provide enhanced self service features that help customers better understand the cost implications of their energy use.
Opower Web Energy Management Disaggregation Updates
The updated disaggregation dashboard experience provides customers with an improved experience designed to give customers a better understanding of how they use energy. Updates include disaggregated energy use that highlights the customer's top three categories of use, as well as insights that provide greater visibility into what contributes to a customer's bill.
Customers can more easily understand their usage and take the steps needed to reduce energy consumption.