This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 04 MAR 2022 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Digital Self Service Transactions
Seamless Authentication to Third-Party Applications
Utilities can seamlessly authenticate customers to third-party applications from Digital Self Service - Transactions. This feature gives utilities the ability to simulate a single sign-on experience for their customers while using Digital Self Service - Transactions, and prevents customers from having to re-enter their username or password to access the external application.
Embedded Software Development Kit
The Digital Self Service - Transactions Embedded Software Development Kit allows utilities to embed individual Oracle Utilities Digital Self Service - Transactions widgets onto their existing websites. The Embedded Software Development Kit provides the utility's website with the required methods for authorization, event handling, and access to critical user details.
Customers that use an unsupported browser to access Digital Self Service - Transactions receive a warning message stating that their browser may not support all features. This message improves the customer experience by clarifying why the customer may be experiencing limited functionality or error states when interacting with the product. Utilities can customize this message to include a list of supported browsers.
Start, Stop, and Transfer Service
Customers can sign up for autopay as part of their start service request. This simplifies the customer’s payment experience by removing the need for manual payment, and ensures that the utility receives payments on time.
Oracle Responsys Integration for Transactional Email and SMS Notifications
Utilities can send priority billing reminders to customers from Oracle's Customer Information Systems by email or SMS. This allows utilities to meet transactional and promotional messaging needs based on the customer’s communication preferences.
Customers can create custom names for their bank accounts in the Manage Bank Account section of Digital Self Service - Transactions. This helps utilities reduce bank account management related calls to their call centers by making it easier for customers to differentiate between their bank accounts without relying on the account numbers.
Cash-Only Configurable Messaging
Custom messages for cash-only customers can be added to the Account Overview and Manage Bank Account pages of Digital Self Service - Transactions. Utilities can use this to add messaging that helps cash-only customers understand their account options, access available resources, and help them make payments.
Bill Segment Date Range Configuration
Utilities can configure which layers of a bill segment date range are displayed to customers in their bill details. This gives the utility the ability to personalize the customer’s bill. For example, the different date ranges associated with usage calculations and bill segment calculation date ranges are often confusing to customers. The utility can choose to hide the usage period or bill segment calculation date range from the customer’s bill details.