This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 16 AUG 2022 | Digital Self Service Transactions | Experience Link Route Modifications | Updated document. Delivered new feature in 22B. |
| 07 JUL 2022 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Digital Self Service - Transactions
Digital Self Service - Transactions
Customer Service Representative Entitlements for Partner Resources
Utilities can configure Oracle Identity and Access Management entitlements to allow their Customer Service Representatives to access partner applications during a Digital Self Service - Transactions masquerade session. This provides Customer Service Representatives additional access to resolve issues customers experience with applications that they access from Digital Self Service - Transactions, such as paying a customer's bill.
Preferred Language for Pre-Authenticated Notifications
The language used for web registration and password reset emails sent to the customer matches the language setting in the Digital Self Service - Transaction web portal. This ensures that language preferences are consistent across program channels.
Utilities can control customer access to applications integrated with Digital Self Service - Transactions by organizing their web users into multiple roles or groups within Oracle Identity and Access Management. This feature provides utilities with more control over identity and consumer-facing application access from a single Oracle Identity and Access Management instance.
Financial History Bill Download
Customers can download their historical utility bills directly from their account's financial history in the Digital Self Service - Transaction web portal. This provides customers with easy access to their historical bills in a centralized location.
Utilities can configure Digital Self Service - Transactions to provide customers with a payment experience that matches their preferred language setting in the Digital Self Service - Transaction web portal. This allows utilities to provide customers with a comprehensive multilingual experience.
Customers can share details about their problem directly from the self-service portal while you benefit from automatically routing the same information to your agents and outage management system without batch file exchanges or delays.
Utilities can use the multi-jurisdictional utilities feature in Digital Self Service - Transactions to provide unique experiences to customers that belong to different divisions and states. This allows utilities to provide more targeted customer experiences while lowering maintenance costs.
Utilities can use the Opower Configuration Tool to configure feature behavior, messages, and branding for Oracle Utilities Digital Self Service - Transactions Cloud Service. This tool makes it easy for utilities to manage their own configurations and branding changes.
Experience Link Route Modifications
Digital Self Service - Transactions widget experience link mappings were updated to align with the Opower Configuration Tool format. Updates were made to the following widgets:
- Bill Summary
- Announcements
- Bill Details
- Budget Billing
- Contact Us Questions
- Contact Us
- Account Balance Overview
- Notification List
- Payment Selection
- Toast Notification
This update supports the Opower Configuration Tool, which allows system implementers and utility administrators to manage their own configurations and branding changes.