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There’s lots of talk about how Service does this, but before you can exceed customer expectations you need to know what they actually expect. Understanding what provokes consumer behaviours can help, check out the resources below to find out more.
What customers say and what they actually do can be very different, which begs the question – what is customer loyalty?Read more
This research explores how digital transformation is being realised within today's customer-focused organisations.Get the report now!
Wherever you are on your social customers service journey here are 5 golden rules for success!Read more
By now, most of us know there are many good reasons why Customer Experience (CX) is a strategic focus for organisations and we are also pretty well aware that investment in improving CX is set to grow.Find out more
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New approaches to Service require new measures, but is it NPS, CES or something else entirely?Read more
Are you just another brick in the wall by Syam Krishnan.Read now
How do you serve customers consistently in the multi-channel world? Here are some customer examples.Read more
Using psychology for better Customer Service.Download report