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Trending Questions
Ripping Up the Service Rule Book

Ripping Up the
Service Rule Book

In the world of modern service, is experience really everything? Improve customer satisfaction and retention by writing new rules.

Discover the Rules to Be Broken

  • Oracle Developer Studio 12.5

    Introduction and Rule One

    New rules, new results. And it starts with pricing. (Right?)

    Find out the first rule
  • Unbreakable Enterprise Kernel Release 4 Now Available

    Rules Two and Three

    Customers speak in actions, not words. Apart from on social.

    View the video now
  • Oracle OpenStack for Oracle Linux Release 2 Now Available

    Rules Four and Five

    It’s not all about Net Promoter Score—it’s about context.

    Watch and learn why
Doing Business the Customer Service Way

Now it’s time to create a new service rule book. One that’s relevant and actionable. In fact, we’ve done it for you—dispelling common customer service myths and enstating a modern strategy for success.

In the Spotlight

In the Spotlight


Customer Service Psychology

Get inside your customers’ heads to better the service you provide.



Quick Tour: Oracle Service Cloud in Action

Take a quick tour of Oracle Service Cloud and discover how Oracle Applications can transform your business.



Attend Oracle Digital Day in Johannesburg - November 9, 2016

Join us for CX discussions and other topics to discover how Cloud ecosystems can drive your digital transformation and make Data Driven Business a reality in your organisation.

Useful Resources

  • Rulebook

    Video: Premium CX for Special.T by Nestle with Oracle Service Cloud

    See how specialty tea brand Special.T by Nestle leverages the Oracle Service Cloud to deliver premium customer experiences over all channels.

  • Rulebook

    Video: Convergys Transforms Customer Experience with Service Cloud

    Convergys, a global leader in customer management, leverages Oracle Service Cloud to improve agent productivity and deliver a differentiated customer experience.

  • Rulebook

    Video: Thomas Cook Guides Customer Focus with Oracle Service Cloud

    Thomas Cook India, a leading tour and travel operator and foreign exchange provider, leverages Oracle Service Cloud to optimize and standardize customer-centric service across all service channels.

Learn More