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Oracle Service Cloud’s cross-channel customer service enables organizations to provide quick, consistent, proactive, and reactive assisted service across multiple channels. Oracle’s intuitive, productive, integrated, contextual, and scalable solution enables your agents to focus on the customer instead of multiple applications.
Engage with your customers through fully connected channels, route to the right agent the first time, and enable integration to both cloud and on-premise ACDs through published APIs.
Guide agents through customer interactions and ramp-up agents quickly. Leverage patented artificial intelligence (AI) technology to suggest answers, reduce agent handle times, and ensure consistent knowledge delivery.
Provide agents with contextually relevant, just-in-time information. Easily automate repetitive steps, load data, and fill in information using an intuitive business user designer.
Personalize proactive communications with valuable customers. Solicit customer feedback any time during the customer journey. Enhance your brand communications with automated system notifications and email.
Seamlessly integrate back-end systems for a unified agent experience. Infuse dynamic, task-based flows adjusted to skills, context, and segments. Manage service operations with agility and lower your TCO.
Is your outdated service center keeping you up at night? Learn how to build a next-generation service center. Empower your agents and master first-call resolution.
One bad experience can ruin a good customer relationship. It happens when expectations are meet in one channel, but not another. Find out how to deliver consistent, positive service experiences.
Successfully onboarding call center agents raises retention, improves performance, and accelerates their time to full productivity.
It’s tough to improve CX without understanding your customer’s journey. Gather actionable data about where and why things go right—or wrong.
To successfully manage customer service operations, comprehensive and organized reporting on KPIs is essential. Leverage a multichannel service platform to gain insight across all channels.
Streamline technology on a single, consolidated, and configurable platform that enables you to react quickly. Meet customer expectations while reducing costs and increasing customer value.
Communication is key to improving service quality. Keep your customers informed with personalized, proactive notifications.
The cross-channel service center enables businesses to provide quick and consistent assisted service across multiple channels.
See how the company offers its call center staff a 360-degree view of the customer. This holistic experience allows the staff to focus on the customer needs.
Watch how BGE has adapted to growing customer service expectations by focusing on consistently delivering an enhanced customer experience with Oracle Service Cloud.
Discover how Yamaha is bringing a new vision of customer service to life by integrating the Internet of Things (IoT), augmented reality (AR), and mobile technologies.
Kenya Revenue Authority is providing better service to customers while improving engagement and operational efficiency.