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Digital Customer Service Delivers Answers and Engagement
Provide the best customer experience through all digital channels by offering customers infinite choices to engage with you. Engaging with customers through an array of digital channels—websites, email, text messaging, online chat, and social media—allows you to build better digital relationships with your customers and reduce response times for questions. Promote customer loyalty and improve business outcomes by giving modern digital customers what they want.
Connect with Customers
Engage with Customers Their Way
With true omnichannel customer service, you can engage with customers any time, anywhere. Using an array of channels such as cobrowse and video chat, customers can resolve questions with an agent at any time or find the right answers in natural conversations with a virtual assistant.
Empower Customers with Self-Service
Customers can easily find answers to questions on their terms using pixel-perfect, branded service pages that look and feel like your existing website. They can also leverage the power of customer knowledge with peer-to-peer service in the community.
Deliver Mobile Service, the Easy Way
Streamline the delivery of customer service to mobile devices without writing new apps.
Embed Knowledge that Learns and Adapts
Present intelligent knowledge that automatically learns and adapts from every customer interaction.
Leverage Smart Engagement
Anticipate possible solutions by presenting answers to questions before the customer asks. Increase self-service to quickly guide customers to answers and resolutions.
Decrease Response Time with Timely, Personalized Responses
Provide timely resolution with personalized responses that leverage centralized knowledge, routing, workflow, and omnichannel communications. Listen, monitor, and act on customer feedback through all channels.
Digital Service Hall of Fame
Elgin Sweeper Company Stays Competitive with Oracle CX
Elgin Sweeper
See how Elgin Sweeper Company uses the Internet of Things to stay competitive and deliver better service.
Western Digital Delivers Service on the Customer’s Terms
Western Digital
See how customer service is a differentiator for Western Digital and how the company delivers service the way customers want it.
City of Fort Wayne Supports Its Community with Oracle Service Cloud
City of Fort Wayne
The City of Fort Wayne has been able to bring the voice of the community into essential city departments with Oracle Service Cloud.
Nestle Launches New Brand Special.T with Help from Great CX
Special T by Nestle
Watch how Nestle launched its new Special.T brand by delivering premium customer experiences through all channels with Oracle Service Cloud.