Oracle Customer Success — Internet Solutions – a division of Dimension Data (Pty) Ltd.

Internet Solutions – a division of Dimension Data (Pty) Ltd.

Internet Solutions Boosts Sales Delivery with Oracle Sales Cloud

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Oracle Sales Cloud’s Incentive Compensation Cloud Service has given us a robust, dynamic, transparent, and sustainable solution for sales compensation. We have enhanced our sales operations, reduced costs, and can better align commissions with our business strategies.

— Lisa Warwick, Financial Executive, Internet Solutions – a division of Dimension Data (Pty) Ltd.

Internet Solutions Drives Efficiency Using Automated Compensation Capabilities from Oracle

Internet Solutions, a division of Dimension Data (Pty) Ltd., is a pan-African telecommunications service provider, delivering innovative, end-to-end telecommunications solutions and related services to public and private sector organizations that have established a presence on the African continent or are looking to do so. Internet Solutions is at the forefront of Internet Protocol (IP)-based technologies, building solutions and services tailored to the increasingly complex demands of organizations across the enterprise, public sector, global carrier, and growing small-to-medium business sectors.
 
To drive more effective sales delivery, Internet Solutions needed to more closely align its compensation program with business objectives, and increase the accuracy and transparency of commission payments.

 
Challenges
  • Boost telecommunications solutions sales performance by aligning compensation business strategies and by reducing time spent on administrating commissions
  • Increase the accuracy of sales commission calculations to ensure that sales employees across all telecommunications business segments are rewarded appropriately and on time
  • Enhance compensation transparency by providing sales staff with access to up-to-date information on targets and commissions due, and making detailed reports and analytics available for managers to drive sales delivery
  • Minimize cost to run sales compensation system, which previously required increasing infrastructure resources and the time of six IT support staff
  • Reduce the burden carried by finance and administration teams in the calculation of commissions for all sales staff working in South Africa
Results
  • Increased efficiency of compensation plan and payment administration by deploying Oracle Incentive Compensation Cloud Service for 172 telecommunications solutions sales employees—replacing a cumbersome spreadsheet-based system, which required multiple resources to manage and was prone to errors
  • Drove sales effectiveness by improving the alignment of compensation plans to Internet Solutions’ business objectives—while providing the flexibility to change plans at any time to suit business needs as the market evolves
  • Achieved cost savings by reducing the finance and administration resources allocated to calculating and managing sales commission payments, and the IT resources needed for systems support
  • Minimized calculation and administrative errors thanks to a comprehensive, automated remuneration platform in the Oracle Cloud, ensuring that all sales staff are consistently compensated correctly with the appropriate commissions
  • Provided managers with sales analytics capabilities straight out-of-the-box to help drive sales performance, and configured complex reports for users within just two hours
  • Increased compensation efficiency and transparency by integrating Oracle Incentive Compensation Cloud Service seamlessly with Oracle E-Business Suite and Oracle’s Siebel CRM to provide sales staff with real-time sales figures and automated calculations of commissions
  • Lowered cost of ownership by deploying a salesforce compensation cloud system requiring zero infrastructure outlay and minimal maintenance

 

Oracle came out on top after a thorough due diligence process involving several vendors. Oracle Incentive Compensation Cloud Service fully met our needs to simplify and automate the compensation process for our sales and it was also the best fit for our architectural landscape.

— Lisa Warwick, Financial Executive, Internet Solutions – a division of Dimension Data (Pty) Ltd.

About Internet Solutions – a division of Dimension Data (Pty) Ltd.

Headquarters

 
Bryanston, South Africa

Employees

 
2,036

Internet Solutions, a division of Dimension Data (Pty) Ltd., was founded more than 20 years ago, and currently has operating offices in 5 countries, along with 63 points of presence across the African continent. The company is the largest provider of alternate last mile services in South Africa, and also has the largest network of WiFi hotspots. Internet Solutions is a wholly owned subsidiary of the Dimension Data Group.

Partners

To ensure a smooth and timely deployment of its new compensation platform, Internet Solutions selected Oracle Partner Xpedia Applications, which provided complete project management services, and conducted the implementation on time and within budget.

Published:  Jun 08, 2017