Oracle Customer Success — MTN


MTN Builds a New Platform for their Global Business with an Engineered Systems and Managed Cloud Solution


Oracle Managed Cloud Services and Oracle Engineered Systems provide us with a robust and highly available platform that serves as the backbone of MTN’s global growth strategy. Oracle Managed Cloud Services’ expertise and best practices speed MTN’s time to market.

— Bennie Botha, General Manager, IT Operations, MTN

Launched in 1994, MTN Group is a leading emerging markets mobile telecommunications company which is at the forefront of the technological changes sweeping the world. The company’s vision is to lead the delivery of a bold, new digital world to their customers. MTN significantly invests in advanced communications networks, connecting 204 million people in 22 countries across Africa and the Middle East. It is the number one telecom brand in Africa.

MTN has operations in Afghanistan, Benin, Botswana, Cameroon, Ivory Coast , Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen, and Zambia. MTN also has ISP licenses in Namibia and Kenya and a Value Added Service license in Ethiopia.
  • Replace disparate and out of date financial and supply chain systems to one system that can support the global telecommunications business
  • Gain a scalable, reliable, and agile IT infrastructure for the seamless integration of new applications and technologies to support the company’s core financial, supply chain, and human resources functions, while facilitating customer growth
  • Acquire and maintain expertise around running Oracle systems
  • Maintain excellent business systems availability with limited planned maintenance and downtime
  • Empower company executives with current, accurate data in a business consumable format
  • Achieve integration between the financial and supply chain systems with in-house, and third-party applications
  • Implemented Oracle Financials, Oracle Supply Chain Management, Oracle Primavera, Oracle Hyperion, and Oracle Business Intelligence—run and managed by Oracle Managed Cloud Services—providing a single global instance capability that supports daily operations, executive decision making, and enables the IT organization to support strategic business initiatives instead of ongoing system maintenance and support
  • Built an integrated, unified, and scalable infrastructure with two and a half Oracle Exadata racks and three quarters of an Exalogic rack―enabling the company to achieve high availability and accurate insight into customer, account, and business operations data
  • Enabled leadership teams to make more accurate, detailed, forward-looking business decisions based on current and projected material, financial data, and analysis
  • Benefitted from Oracle Managed Cloud Services best practices and governance, speeding time to market
  • Provided greater visibility into financial and operational results and forecasts at multiple structure hierarchies, with a single consumable format, enabling faster, accurate analytics and driving better business decisions across the company
  • Benefitted from 100% system availability since go-live in June, 2014—improving system performance and supporting users in Africa and the Middle East
  • Integrated Oracle Managed Cloud Services with in-house and third-party applications such as warehouse and banking systems—to unify the elements of MTN’s business and help provide a unified view across all of the business processes
  • Provided employees with integrated access to business intelligence data, delivering a 360-degree view of financial information and helping improve operational performance by allowing business users to deploy, consume, and analyze business data in a number of relevant dimensions
  • Leveraged Oracle Managed Cloud Services best practices and governance to ensure compliance with privacy laws such as South Africa’s Protection of Personal Information Act (POPI), the Electronic Communications and Transactions Act and the National Credit Act; Ghana’s Data Protection Act and the Protection of Personal Data Law of Benin/Core D’Ivoire by providing a change control process—achieving a new level of operational integrity within MTN
  • Benefitted from Oracle Managed Cloud Services best practices and governance, making relevant audits less onerous
  • Ensured high system availability and avoided degradation in customer experience by using Oracle Engineered Systems, enabling online patching and automatic failover in the event of a server failure, eliminating single point of failure and minimizing system outages


Oracle knows Oracle best. The Oracle E-Business Suite, installed on Oracle Exadata and Oracle Exalogic and run and maintained by Oracle Managed Cloud Services, was a turnkey solution, providing MTN with the infrastructure and experience needed to run our telecommunications company.

— Bennie Botha, General Manager, IT Operations, MTN

About MTN


Johannesburg, South Africa



Annual Revenue

$5 Billion to $25 Billion
Published:  Jul 25, 2016