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See customer data in new ways and make every customer interaction matter with Oracle Customer Data Management. Enhance customer interactions by giving your frontline workers the most complete and accurate customer data records, enriched with AI-sourced second- and third-party data. Improve business processes by consolidating customer data across your finance, CRM, service, and marketing applications into a single, complete, and accurate customer record.
Discover Oracle CX Sales in this product tour.
Give your sales, marketing, and service teams what they really want—consistent, accurate, and relevant customer data at their fingertips. Clean, deduplicate, and consolidate data across your entire business for optimal data access and quality.
Improve operational efficiencies across finance, sales, marketing and service teams, using a single, consistent, and accurate customer profile.
Easily discover duplicate records as they enter your systems and match duplicate records that already reside within your systems.
Resolve duplicate records with confidence and retain the strongest customer records collected by your organization.
Give your data steward complete control of your data with a user-friendly UI built for their needs and your business requirements.
Leverage a single, complete, and accurate customer master record across your business through a simple ERP integration.
Enrich, enhance, and update customer data with AI-sourced, second- and third-party information to ensure the accuracy and completeness of address and customer profile elements.
Complete your customer profile with the most up-to-date demographic and firmographic attributes, corporate hierarchies, and relationship data sourced by Dun & Bradstreet.
Arm your teams with up-to-date insights and data about your prospects. Enrich customer records with firmographic data points and 68 types of real-time, AI-sourced company signals using Oracle DataFox. Your reps can easily monitor news and key milestones on prospects and improve the relevance and personalization of their outreach.
Validate and autofill customer address data in real time with data sourced from postal authorities and geospatial experts.
Find what you need faster and prevent dirty data from entering your systems. Save time and increase accuracy with autofill profile and address elements and typeahead search.
Provide your sales and service teams the most accurate data possible when they need it most.
Increase revenue, improve operational efficiencies and provide uniform customer data throughout the entire customer lifecycle with the cleanest and most complete data.
Empower your sales teams with better customer data. Provide sales operations with accurate location data for territory management, give your sales managers curated data to grow total addressable markets, and enable sellers with precise data to understand and prioritize their prospects.
Enhance marketing campaigns with enriched segmentation powered by real-time demographic and firmographic data and real-time account data signals.
Make every customer service touchpoint matter and provide a delightful customer service experience with accurate, real-time customer data.
Surface business insights you can trust. Clean and complete data helps you gain the insights and outcomes you need to compete.
Provide a single, consistent, and accurate customer profile across your front- and back-office systems to better understand your customer’s needs and how they align with your business goals.
Enrich your customer data and reach more prospects with help from real-time, third-party data sources. Enhance your view of your prospects by including Dun & Bradstreet data, AI-sourced company data, and data signals from Oracle DataFox.
Continuously clean, deduplicate, and merge ROUGE data with AI-fueled tools, giving you the power to verify and improve your data in real time.
Bad CRM data sets sellers down a quick path to rapid rejection. Discover Oracle's four-step, outcome-focused approach to customer intelligence for sales using data quality, data enrichment, data analysis, and data action. See how this four-step approach can give you the access you need to attain all of the customer data details collected by marketing, service, commerce, and finance right inside of your CRM.Read the complete post
Get up to speed on the latest Oracle CX Sales release and ensure that your upgrade is a success. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX Cloud. You'll find all of these resources and more in the Oracle Help Center.
Cloud Customer Connect is Oracle's premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Oracle University provides you with free training and certification you can rely on to ensure your organization’s success, all delivered in your choice of formats. See what CX Sales certifications are available to you.
Power innovation with partner applications and services available through Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.