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Oracle Sales Force Automation

Close more deals faster with Oracle’s CRM. Oracle Sales Force Automation is a cloud-based CRM solution, optimized for mobile interactions and simplified data entry for prospect management. Increase sales productivity and improve every customer interaction by leveraging AI-driven sales automation. Your sales team can spend less time on repetitive tasks and more time engaging with your prospects at the right time.

See how Oracle Sales Force Automation can help you.

Explore Sales Force Automation

Smart user experience

Eliminate mind-numbing data entry and endless CRM clicks with sales tools that automate administrative tasks so you can focus more time on your customers and closing business.

Complete customer 360

Empower your sales reps to spend more time selling and less time hunting for information on your customers and prospects. By completing your customer records with first-party data collected by each of your departments and enriching with third-party data, your sales team will have a deeper understanding of your customers.

Task-based home page

Make every moment count. Enable your entire sales team to take quick actions — complete daily tasks, see upcoming closing opportunities, and immediately accept hot leads.

Searchable workspace

Find what you need faster with a single, customizable view of accounts, opportunities, leads, and contacts—all aided by a high-performance search. Give your team the tools to act quickly and decisively.

Record management

Create efficiency in your workforce. Easily update appointments and tasks, complete call logs, assign follow-ups, and add contacts through a system that’s fully integrated with popular email and collaboration suites.

Collaborative campaigning

Benefit from a holistic view of sales and marketing engagements. View the complete marketing engagement history, add contacts and leads directly to marketing campaigns from the CRM, and provide feedback on effectiveness and interest.

Visual builder

Build custom web and mobile applications to complement Oracle’s core Sales solution. Leverage Oracle’s visual development environment to rapidly create and deliver apps that further boost sales productivity.

AI-guided selling

Don’t miss out by guessing what actions to take or where to focus. Embedded AI guidance offers strategic recommendations and removes any guesswork to help increase speed and efficiency.

Performance dashboard

Ensure forecast accuracy by surfacing AI-driven win probability scores for sales opportunities based on customer attributes, pipeline stage, and sales history.

Guided next-best actions

Optimize team efficiency and execution with automated next-step recommendations.

Real-time account signals

Stay on top of what’s happening with your accounts. Understand real-time data signals from an account, and ensure that you and your sales team can have more engaging and relevant business conversations.

Deal acceleration

Pull in the right deals to fill revenue shortfalls. Recalculate your sales pipeline based on the impact that an early close will have on each opportunity.

Account prioritization

Create a faster path to revenue by focusing on the best target accounts and opportunities with a transparent and easy-to-understand account scoring model.

Total addressable market (TAM) expansion

Expand your addressable target market and increase your revenue potential with tools to identify new accounts to sell into.

Sales productivity tools

Leverage the tools, systems, and devices that you already use and easily access and update CRM data from these channels.

Oracle Sales Mobile app

Boost productivity on the go with an actionable home page, new search experience, plus biometric login and native device integrations to simplify your daily sales tasks.

Oracle Sales Assistant

Reduce the barriers to accessing critical records. Enable your sales team to leverage a digital assistant to create updates to opportunities, pipeline, appointments, and daily sales tasks with ease—even while on the go. It works like your own personal assistant.

Integrated email

Eliminate the time reps spend switching between applications and the CRM. Without leaving the email application, reps can use the Oracle Sales plugin to make quick edits to opportunities, schedule meetings, log notes, and more.

Integrated collaboration

View and update Oracle Sales data in the familiar collaboration tools that your organization already relies on.

Intuitive mobile experience

Experience a mobile application that works for you, keeping you connected to all the tools and information you need, at every stage of the sales process, even when you’re offline.

Quick and easy access

Avoid wasting time getting into the system. Scan a QR code, enter SSO, or use basic authentication to set up your mobile app and log in with face- or touch-ID thereafter. It’s an easy option to remove friction and get to selling faster.

Action-driven home page

Remove any guesswork of what comes next. Access a daily sales briefing to track your pipeline and stay on top of assigned tasks using one, easy-to-navigate tool.

Native integrations

Maximize productivity with a solution that works the way you need it to. Upload documents, scan QR codes, add contacts directly from your phone contact list, and import notes with the click of a button.

Advanced search

Nothing is more frustrating than failing to find what you need for your customer or the opportunity at hand. Now you can quickly search across all objects and leverage type-ahead results to answer questions before they are asked.

Offline mode

Win in today’s competitive world with flexibility and agility. Even when no network connection exists, you can view and edit data and have that data sync automatically once a connection is re-established.

DB Schenker logo

Oracle CX Sales customer successes

Using Oracle CX Sales, DB Schenker built a first-ever global sales pipeline with 7,000 users in more than 72 countries.

Key benefits

Key benefits


Oracle Sales & Service Standard edition

Get a complete Sales Force Automation solution plus Incentive Compensation Management, Territory Management and Customer Data Management. Stay connected on high value accounts with the ability to create service requests and share statuses across teams.

Ideal for:
  • Enterprise Sales Teams
  • Incentive Compensation Management
  • Customer Data Management
  • Dedicated B2B Account Teams

Oracle Sales & Service Enterprise edition

Take advantage of advanced features like Quota Management, Asset Management, and pre-built connections to Sales Planning, CPQ, Subscriptions and Marketing. Support your channel sales with a full-featured Partner Relationship Management solution. Unify service across a high touch customer experience with personalized advice and contextual knowledge.

Ideal for:
  • Enterprise sales teams
  • Channel sales programs
  • Connected Sales & Marketing
  • Enterprise B2B Customer Service

Oracle Sales & Service Premium edition

Access advanced features like Sales Contracts and Business Plans. Tailor the Sales and Service experience with data models, user experiences, and process flows designed specifically for your industry.

Ideal for:
  • Enterprise Sales Teams
  • Enterprise B2B Customer Service
  • Industry-specific use cases


For additional pricing information, contact us. Minimum of 10 users.

August 7, 2020

Reimagining the Seller Experience to Meet Buyer Expectations

Katrina Gosek, Vice President, Product Development, Oracle CX

The 2020 Gartner Sales Force Automation Magic Quadrant is an assessment of 15 Customer Relationship Management (CRM) vendors, and Oracle was one of the five vendors named a Leader. 2020 is the fourth consecutive year Oracle has been named a Leader in the Gartner Magic Quadrant for Sales Force Automation.

Read the complete post

Featured blogs

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CX Sales Release readiness

CX Sales release readiness

Get up to speed on the latest Oracle CX Sales release and ensure that your upgrade is a success. Review the latest features for sales force automation, including capability overviews, business benefits, setup considerations, and usage tips.

Additional information

Documentation library

Documentation library

The Oracle CX Sales Help Center provides documentation and tutorials covering sales force automation, sales planning and performance management, partner relationship management, and more.

Cloud Customer Connect

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community is specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.

Cloud learning

Develop your Sales Force Automation skills

Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Learn more about training and certification you can rely on to ensure your organization's success.

Cloud Marketplace

Oracle Cloud Marketplace

Power innovation with partner applications and services available through Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.

You may also be interested in…

Sales Planning and Performance Management

Quotas, territories, and incentive compensation

Customer Data Management

Quality data and enrichment


Configure, Price, Quote

Partner Relationship Management

Channel lifecycle management

Get started

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