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Help your patients find the right provider and manage their care

Help your patients quickly and easily find the care they need. Oracle enables frictionless digital patient service experiences that help you improve access to care, increase agent efficiency, create unified patient profiles, and support even more patients.

The Future of Healthcare

Larry Ellison and guests share how Oracle’s acquisition of Cerner will transform healthcare delivery.

The benefits of Oracle CX for Healthcare’s care management

01Automate self-service scheduling and follow-up

Empower patients to request office visits and manage their appointments online. Automate appointment reminders, schedule confirmations, and follow-up communications.

02 Enable self-service provider search

Oracle’s self-service portal makes it easy for your patients to find healthcare providers and facilities, including doctors, specialists, retail clinics, surgical centers, and specialty outpatient or alternative treatment centers.

03Provide service whenever patients need it

Offer 24/7 customer service and guidance to patients with AI-enabled digital assistants. Provide your patients with a self-service portal to access their healthcare information and connect with caregivers.

04Offer personalized support for patients in their channel of choice

Give patients the support they need through the channels they prefer, whether digital or live, with instant access to answers, personalized advice, and tailored content through your self-service channels.

Oracle CX for Healthcare’s care management features

Bring interactions into a single view for agent use

Bring patients’ service interactions into a single view for agents, so they can provide the most effective support. Grow relationships with patients as you help them navigate their healthcare needs.

Improve patient trust and satisfaction

Build trust by providing the right answers to patients’ questions using a consistent and accurate knowledge management solution. Resolve patient issues more quickly to improve satisfaction.

Empower patients to engage wherever they prefer

Offer connected, omnichannel patient service to each patient on their channel of choice, whether that’s digital or human.

Automate processes and help more patients

Use intelligent advisor to set decision-making logic. Configure rules and ensure responses across channels are consistent and transparent.

Connect data across the front- and back-office

Leverage a HIPAA-compliant solution to unify front- and back-office data, better empowering your service agents to understand and exceed patient expectations.

Optimize service with advanced forecasting and scheduling

Forecast future demand and make intelligent staffing decisions. Accurately calculate what can be completed each day, based on your available clinicians and their respective skills.

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Thought Leadership

How to blend automated service and human interaction for a frictionless customer experience

Carrie West, Senior Product Marketing Manager, Oracle Advertising and CX

These days, it's not enough to adopt digital experiences for the sake of customer choice; they have to be unified. And to keep all customers happy and loyal, smart brands will provide frictionless customer service, which means blending digital service automation with human interaction. The question is how.

Embracing digital assistants, fluid customer journeys, and AI-driven decision-making are just a few of the ways companies can support such blended services, while solving customer inquiries and delivering a seamless customer experience.

Read the full post

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