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Deliver better service experiences while increasing the efficiency and effectiveness of your field organization. Automate field service scheduling and optimize work based on your unique requirements, all while maintaining a real-time view of your field force. Empower your mobile workforce with AI and machine learning capabilities, web-based and mobile applications, and flexible, intuitive collaboration tools.
Discover Oracle Field Service in this product tour.
Get the right field service person to the right place at the right time, every time, using the fastest optimized-scheduling engine available.
Increase on-time arrivals by leveraging the power of machine learning and AI with a time-based, predictive, and self-learning routing engine.
Determine the best employee for each job by using machine learning to create a unique “work fingerprint” for all field employees. AI-powered predictions help you estimate how long each resource would take to complete the job.
Automate optimal scheduling of any type of work, including urgent and emergency work, with no need for human intervention.
Visualize and compare multiple routing alternatives to find what’s best for your business objectives.
Manage field operations from a single interface with real-time views of all field activities.
Gain real-time views of every job assigned to every field employee, in any combination of Gantt chart, map views, or list views.
Have the flexibility to manually assign work through an intuitive drag and drop interface, while allowing the system to make suggestions for work assignments.
Save time and money by knowing what inventory is required for each visit in real time.
Easily divide long-duration activities into segments across multiple days.
Ensure that all time commitments are met by understanding your current service status and being prepared to act when exceptions occur.
Support your field force in the manner they prefer. Provide your field service team with everything they need to succeed through a browser-based mobile app, iOS, or Android app.
Display the right information for the job based on employee preferences and job requirements.
Support a bring-your-own-device (BYOD) strategy to reduce costs and support third-party contract workers.
Quickly and easily create and edit forms using an intuitive user interface.
Increase productivity by using one tool to easily view work orders, driving directions, inventory status, availability, collaboration tools, and other critical information.
Increase your service flexibility and improve your team’s efficiency by streamlining communication between employees, enabling them to better solve problems, manage their workloads, and collaborate as a team.
Improve your response times and issue resolutions by streamlining communication between management, dispatch, and the field.
Resolve issues directly in the field as they arise, by using the experience and knowledge of your entire field service force.
Support peer collaboration through context-driven chat.
Send out important information, safety warnings, traffic information, and meeting reminders to the field from the field.
Get important service information to your teams instantly by leveraging Oracle Digital Assistant or a chatbot of your choice.
Allow team members to collaboratively work through issues, seeing the exact problem to find faster resolutions.
Know your field service agent locations in real time. Monitor how efficiently they’re getting to and from scheduled appointments, all while keeping the customer informed of progress up to the tech’s arrival on site.
Get a comprehensive view of your field service agents’ geolocations from their mobile devices and/or vehicles.
Inexpensively monitor contract or seasonal employees through their mobile devices.
See suggested routes on a map and compare that to the actual path the resource took. Receive alerts for any noncompliant travel.
Keep your team safe, secure, and compliant throughout the workday.
Increase your service success rate by confirming customer appointments the day before—or even the day of—the service call.
Better understand your customers’ satisfaction with automated post-appointment surveys.
Proactively reach your customers on their preferred method of communication (SMS, email, voice, and/or web).
Enable customers to understand their service status by viewing real-time service appointment information on a map, from any web browser, and then allow them to provide instant feedback with ratings and comments.
Take planning further. Discover future demand and make intelligent staffing decisions. Accurately calculate how much work can be completed each day, based on your available resources, their skills, work zones, and work types.
Better understand your field staffing needs with historical analysis that helps you to identify trends and predict future demand.
Create long-term field operations plans and track performance against those plans in real time.
Discover skill gaps and insufficient coverage areas for better hiring and training.
Test what-if demand and capacity scenarios to see how factors such as marketing campaigns and sales promotions impact demand.
Improve your resource utilization with instant visibility into workforce capacity.
Flexible booking models enable you to design for the needs of your business, supporting direct, quota, time-slot–based, and availability-based booking.
Reduce your costs and manage your resources more efficiency with accurate predictions of how long each field event will take so you can always know your workforce’s true capacity.
Achieve superior resource utilization by managing quota by minutes, percentage, or available capacity.
The most accurate scheduling for your business’s field service operations.
Automatically update travel time with real-time traffic and travel conditions.
Leverage travel data from your map provider to help your mobile workforce get to locations quickly and efficiently.
Connect your customer service and field service operations with your business supply chain using our complete service solution.
Manage service requests across multiple changes with central access to the right answers from across your organization.
Route, schedule, dispatch, manage, and locate your field workforce more efficiently.
Provide easy-to-use tools for field technicians to collaborate in real time, accept inventory transfers, and take on new assignments—all to increase team productivity and customer satisfaction.
Improve your parts inventory management directly from a service request by allowing agents to check parts availability, order and manage parts delivery, manage trunk stock, and initiate returns.
Better manage your service charges by enabling your technicians to review, correct, or update any labor, part, or expense costs incurred while performing a service.
Avoid costly mistakes and missing service charges. Easily capture and review all service costs and analyze that data to make improvements and drive profitability.
Customers across many industries use Oracle Field Service to improve their service interactions and exceed customer expectations.
Build better customer experiences and gain long-term customer loyalty. With Oracle Field Service, you can increase your field service team’s productivity, reduce your cost-per-customer interaction, and lower your time-to-resolution.
Increase customer retention and satisfaction with predictive tools for flexible, responsive field force scheduling and routing, while keeping your customers updated and informed at every step.
Improve the efficiency of your field service operations with increased visibility for both customers and managers. Make clear decisions and react more effectively to unpredictable changes.
Field service is undergoing a massive transformation thanks to heightened expectations and social distancing mandates. Do you have all the pieces in place to meet your customers’ needs, keep costs down, and provide the field services needed in 2020?Read the complete post
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