Oracle Cloud CX — Intelligent Service in the Experience Economy

If the Experience Economy has taught service leaders anything, it’s how to be resilient in the face of constant change. We’re currently navigating uncharted territory, and it’s clear that businesses must respond faster and be more agile than ever before. As service professionals look toward recovery—and in many cases, reinvention—they’re more reliant on customer signals than ever. In our virtual summit keynote, Rob Tarkoff shared what Oracle is doing to help you interpret what those signals mean so you can meet your customers’ evolving expectations and ensure business longevity.

 

Service Excellence to Your Customers


Discover the Path to Delivering Intelligent Service

Changes in customer expectations, compounded by disruptive technologies and increased preferences for digital channels, have placed massive pressure on service organizations. Learn how we help you innovate step-by-step. – I took this description from the video library – let me know if it is ok to use on the page too.

Customer Service Leaders Panel

Watch this panel discussion between senior service leaders from Panasonic, Parship Group, Nokia and the CCA Global to find out how these brands increase efficiencies and customer satisfaction.

Why Field Service Keeps the World Running

Field service engagements are inherently complex at their core. Learn how to bridge inventory management, route automation and optimization with team collaboration, customer expectation management, and compliance and safety. - let me know if it is ok to use on the page too.

Field Service Expert Panel

In this panel discussion between field service leaders from Bosch Thermotechnology, Vodafone Portugal, everis Italia and Telekom Romania, learn how you can leverage data and gain customer intelligence.

Service Signals and the Impact of the Experience Economy

In this session, Oracle’s Chris McGugan shares his thoughts on the future of customer service and how businesses must understand the signals their customers are sending to truly revolutionize their customer experience.

Useful Resources

 

CX Customer Webinar Series

Join our upcoming live webinars and virtual events or watch on demand at a time convenient to you, and learn how to harness data to understand your customers and power real-time customer experiences, orchestrated across Marketing, Sales and Service.

Oracle CX Service customer successes

Learn how companies around the world rely on Oracle CX Service to deliver differentiated and meaningful customer experiences.