Siebel Support
The world’s leading organizations use Oracle Siebel CRM to achieve their digital transformation goals. Siebel CRM is a key component of Oracle's CX product suite, with a rich product roadmap.
Read about Oracle’s commitment to Siebel.
Oracle Siebel Support key features
Our commitment to Siebel continues
Oracle understands that your on-premises applications are critical to your success. With Oracle Applications Unlimited, you have trusted, secure, comprehensive support so that you can avoid the potential risks of third-party support for your Siebel investment. We will continue offering Oracle Premier Support on the Continuous Innovation releases for on-premises applications through at least 2034, and we are committed to annually review whether or not to extend the Premier Support offering for an additional year.
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Siebel support documentation and how-tos
The Oracle Advisor webcasts bring you and Oracle’s Siebel experts together over a Zoom web conference, at no cost. Sign up to get information on support services, products, technologies, best practices, and more in a one-hour session.
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Oracle Support accreditation for Siebel
Self-paced modules provide learning options for your product(s), patches and certification, diagnostics, performance, upgrading, incremental repository merge, and best practices for managing service requests.
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Siebel support and Oracle Applications Unlimited
Oracle Premier Support through at least 2034.
Oracle's commitment to continuous innovation
Applications and support—an unbeatable combination—included Oracle Applications are: Oracle E-Business Suite, Hyperion, JD Edwards EnterpriseOne, PeopleSoft, and Siebel.
Our commitment includes support for both on-premises and in Oracle Cloud Infrastructure—remain on-premises or move to the cloud with the same applications and your customizations—your choice, your schedule.
The same resources, tools, and staff that you use now with ongoing security patches and software updates. Your staff knows the applications already.
No forced migrations. No surprises. Receive ongoing new features and a transparent roadmap.
Covered applications
Oracle Hyperion Enterprise Performance Management
Benefits of Premier Support for Siebel CRM
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Committed to customers
Maximize and expand your existing Siebel investment with a product roadmap and support that allow time for future planning.
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Committed to products
Rely on our on-premises applications and support expertise to keep your business running efficiently.
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Committed to innovation
Depend on Oracle to continue investing in Continuous Innovation releases.
Resources
Getting started
Additional information
Oracle product documentation
My Oracle Support Community
My Oracle Support Community is here to help you get the most out of Siebel and My Oracle Support. Get access to a host of Oracle resources and exchange tips with a vibrant community of peers and Oracle experts.
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Sign in to My Oracle Support
Specialized Oracle Support tools and resources at your fingertips.
My Support Renewals
View past, pending, and future renewals. Save time. Renew online.
Contact support sales
Interested in learning more? Talk to a team member.