The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organisations differentiate their businesses to achieve maximum top-and bottom-line growth.
Siebel delivers a combination of transactional, analytical and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with role-based customer intelligence and pre-built integration.
Oracle's Siebel Sales applications maximise sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates and raising average transaction values.
Oracle's Siebel Customer Order Management solutions simplify the complex and often frustrating process of tracking thousands of products across multiple catalogues and systems. They deliver deep customer insight that enables businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities and achieve optimal prices for products and customer segments. At the same time, they give employees the information they need to take decisive action and conduct intelligent interactions with customers. As a result, companies see greater revenues, reduced operating costs and higher customer loyalty.
Oracle's Siebel Enterprise Marketing is a comprehensive closed-loop solution that empowers B2B and B2C organisations across industries to achieve excellence in marketing. Tailored to the needs of business and consumer marketers across more than 20 industries, the Siebel Enterprise Marketing delivers actionable insight to all members of the marketing organisation.
Oracle's Siebel Contact Centre and Service product family helps businesses deliver quicker, better and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.
Oracle Self-Service is the industry's only complete solution for allowing your customers to do business with you anytime, anywhere. Oracle's industry-leading customer self-service offerings transform customer relationships, improve profitability and increase customer loyalty.
Oracle PRM, which now includes Siebel, is the market leading comprehensive channel management solution that allows brand owners to achieve their channel business objectives. With the best industry-specific PRM solutions, proven customer successes, and unmatched deployment options—including both on premise and on demand solutions, Oracle PRM is the clear channel management leader.
Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for: Development, Deployment, Diagnostic, Integration, Productivity and Mobile services.