Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organisations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints and devices.
Only Oracle can deliver complete, end-to-end customer lifecycle solutions. Siebel CRM delivers transactional, analytical and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on-premise and on-demand CRM solutions that are tailored to industry requirements and offer role-based customer intelligence and prebuilt integrations.
Siebel CRM plays an important role within the Oracle Customer Experience (CX) portfolio, delivering customer experience across mobile, in-store, and field service, and leveraging a wide range of Oracle foundation tools.
Oracle's Siebel Sales applications maximise sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates and raising average transaction values.
Oracle's Siebel Enterprise Marketing is a comprehensive closed-loop solution that empowers B2B and B2C organisations across industries to achieve excellence in marketing. Tailored to the needs of business and consumer marketers across more than 20 industries, the Siebel Enterprise Marketing delivers actionable insight to all members of the marketing organisation.
Oracle's Siebel Customer Order Management solutions simplify the complex and often frustrating process of tracking thousands of products across multiple catalogues and systems. They deliver deep customer insight that enables businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities and achieve optimal prices for products and customer segments. At the same time, they give employees the information they need to take decisive action and conduct intelligent interactions with customers. As a result, companies see greater revenues, reduced operating costs and higher customer loyalty.
Oracle's Siebel Contact Center and Service product family helps businesses deliver quicker, better and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.
Siebel CRM provides an open integrated framework for Social Media giving customers the ability to use Oracle Social Relationship Management (SRM) cloud services with their Siebel CRM implementation.
Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for: Development, Deployment, Diagnostic, Integration, Productivity and Mobile services.