Help with Your Oracle Account

Your username can be emailed to you when you enter the email address you used when you registered.

Forgot your username

Oracle will send instructions on how to reset your password to the email address associated with your account.

Forgot your password

Check the spam folder in your email client for an email from oracle-acct_ww@oracle.com. Add the Oracle email to your address book to ensure that it is not handled as spam.

The password reset email can be resent to you. Resend password reset email

Still having trouble?

• If you recently created an Oracle Account but did not verify your email address, you may need to create a new account.
• If your Oracle Account uses an email address you no longer have access to, sign in with your original email and password, then go to Account and edit your email address.

Sign in to www.oracle.com with your existing Oracle Account (with your original email address and password). Go to your Account, and click the edit link next to the Password field.

Fill in the current password, new password and Retype password fields and hit the Save button which will complete your password change action. For best results, logout and log back in with the new password.

Check the spam folder in your email client for an email from oracle-acct_ww@oracle.com. Add the Oracle email to your address book to ensure that it is not treated as spam.

Resend the verification email from Account, or from here:
Resend the verification email

Still having trouble?

• If you recently created an Oracle Account but did not verify your email address, you may need to create a new account.
• If your Oracle Account uses an email address you no longer have access to, sign in with your original email and password, then go to Account and edit your email address.

We have separate accounts depending on the system being accessed:

Cloud Account: This is used by Oracle Cloud customers to access their cloud instance. Sign in to your Oracle Cloud Account.

Oracle Account: This is used by our customers, partners, and others to access public/protected resources hosted by Oracle. Sign in to your Oracle Account.

Make sure you are trying to access the right system. If you get the message ‘Invalid Login’ for your Oracle Account, then try resetting your password. Generally, your email address will be your username.

The email address you used contains “oracle” or “oraclepartnernetwork”. This is disallowed. Please use a different but valid email address that meets the criteria for account creation.

We discourage shared accounts because all individuals do not have control of the account. For example, the user who has control of the email address associated with the account can change the email address or password without notifying you.

Create your own Oracle Account.

If you require additional support with your Oracle Cloud Services, click on Contact Oracle Support (which includes Chat Online with an Oracle Representative, Additional Support Channels, Get Your CSI Number, etc.).

Refer to the What can we help you find? for additional information or to find help related to other products/services.

You must have purchased support to have access to My Oracle Support.

If you are able to sign in with your Oracle Account, but cannot access support you have paid for, contact Oracle Support.

When signing in has been unsuccessful for 10 times in 24 hours, we lock your account for security reasons. Clear your browser cache then reset your password.

Forgot my password

Still having trouble? If you recently created an Oracle Account but did not verify your email address, you may need to create a new account.

Subscribe to communications from Oracle based on your interests. You do not need an Oracle Account to receive these communications.

Are you receiving email communications that do not reflect your interests? Select your interests to receive communications that are relevant to you.

If you really do want to opt out of all marketing communications, Click Unsubscribe here or at the bottom of Oracle Account pages.

If you would like to exercise your privacy rights, please click here to fill out the Privacy Choices and Data Subject Rights form to submit a request to the Oracle Privacy Team.

Sign in to your existing Oracle Account with your original email address and password. Go to your Account, and click the edit link next to your email address.

You must verify your new email address before you can use your account again. Oracle will send a verification email to your new email address.

If you have an Oracle SSO Account, then edit your contact information from the Account link here and at the top of Oracle.com pages. Click the edit link next to the information you want to change.

In the event you do not have an Oracle SSO Account and require support, scroll down to the bottom of the page and click "Request help”.

We can support merging multiple accounts into one for Oracle partners, and transfer Oracle Education/Certview certifications for other users.

Provide details about your accounts, including the Oracle applications and services you access with them. This request may take time while we research various systems when we merge accounts.

Request help

Oracle is committed to enhancing the security of your account through the application of Multi-Factor Authentication (MFA), which adds an extra layer of protection by requiring a second verification step when signing into your account.

All Oracle customers who use their Oracle account to sign into any portal are required to enroll in MFA.

If you sign in using your cloud tenancy credentials, this change will not impact you. Your cloud administrator manages authentication settings for your account.

When MFA is required for your login, you will be automatically prompted to set it up during your next sign-in. Follow the onscreen instructions to set up MFA. You can choose between the Oracle Mobile Authenticator (OMA) app, phone number (SMS), or email. Please note that OMA is the recommended method.

DOD Support Portal users will be prompted to re-enroll in MFA.

No. MFA enforcement for Oracle hosted applications will not have any impact to products purchased from Oracle Products and Services.

If you don't receive your OTP:

• If using email, check your spam/junk folder.
• If using SMS, ensure that your phone has network coverage.
• Click “Resend” to generate a new OTP.
• Ensure “no-reply@identity.oci.oraclecloud.com” is not blocked. Check with your local IT if the email address is on the allowed list (if using email).
• Clear your browser cache and restart from the login URL.

You set your default factor during initial MFA registration. To add an additional phone number, email, enroll a new Oracle Mobile Authenticator, or change your default verification method, go to My Login Profile page, and use the Action menu under Authentication Factors.

If you lose your device or the device was reset, log back in by accessing My Login Profile page and set up a new factor with same/different device.

Three factor options are currently available: the Oracle Mobile Authenticator app, phone number (SMS), and email. OMA is the recommended factor.

Note: If you have previously enabled factors other than phone number or email, these factors are not currently supported. Oracle has removed these factors for you, and you will be prompted to re-enroll in MFA during the sign-in process.

To download the Oracle Mobile Authenticator app, please go to any major app store to download.

• Android | iPhone
• Apple | Microsoft

It is not recommended that you use an email/distribution list for your account login. If you do, the following actions are recommended:

• Verify OTP delivery. Ensure that the alias correctly forwards emails to your inbox.
• Consider using OMA for MFA. OMA is the preferred MFA method. To add your individual phone number to the authentication list, go to My Login Profile → Authentication Factors and select Add Mobile Number as your authentication factor.

If you need to change the email address associated with your account, please use Oracle Account Profile to make any necessary updates.

After a maximum of 10 failed attempts, your account will be locked. The lockout duration is 30 minutes. Try logging in again after 30 minutes or reach out to Oracle support.

Your email is automatically enrolled by default. So you can access My Login Profile with the alternative sign-in options and choose “email” for your second factor option. You will receive a passcode via email and should be able to log into the My Login Profile portal. Once logged in, click on Actions → Add Mobile Number to add another factor. If there are no other factor options listed, please contact live chat support.

This error message is returned when the passcode or the session is expired. Start a new browser session and re-access the application to go through the authentication process.