Oracle Support Options

Customers with active support contracts, and paid or trial accounts

Available channels	Issue category	How to access
Forums	Technical issues	For SaaS or PaaS, go to https://community.oracle.com/customerconnect/ For development-related questions, you can also use StackOverflow, tagging questions with oracle-cloud-infrastructure
Web	Technical issues Issues related to your account	Go to My Oracle Support - or - Sign in to the Oracle Cloud Infrastructure Console, then select the '?' icon at the top right
Chat	Technical issues Issues related to your account	Sign in to the Oracle Cloud Infrastructure Console, then select the chat icon at the top right (we prefer this option) - or - Open the Cloud Support Chat here.

Available channels

Issue category

How to access

For development-related questions, you can also use StackOverflow, tagging questions with oracle-cloud-infrastructure

- or -

- or -

Open the Cloud Support Chat here.

If you have products from Oracle-acquired businesses, go to the Acquired Product Support Directory for additional information.

Available channels	Issue category	How to access
Forums	All Technical issues	For SaaS or PaaS, go to https://community.oracle.com/customerconnect/ For development-related questions, you can also use StackOverflow, tagging questions with oracle-cloud-infrastructure
Chat	Issues related to your account or password, account activation or promo codes	Open the Cloud Support Chat here.

Available channels

Issue category

How to access

For development-related questions, you can also use StackOverflow, tagging questions with oracle-cloud-infrastructure

Open the Cloud Support Chat here.

For common questions about Oracle Free Tier, go here.