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Solutions for Service
Deliver unique customer services through organic channels, knowledge-driven interactions, and automation.
Equip with Smarter Self-Service
Oracle Service Cloud enables visitors to find answers online from any device. The self-learning knowledge base improves with every customer interaction and provides deep and valuable insight into every customer or trend.
Provide Effortless Service Agent Experiences
Oracle’s intuitive, productive, integrated, contextual and scalable cross-channel contact center solution enables your agents to focus on the customer instead of multiple applications.
Deliver Effortless Customer Experiences
Knowledge management is the cornerstone of great customer service, enabling agents and organizations to provide highly interactive and engaging customer experiences.
Deliver Personalized Advice and Automate Decisions
Oracle Policy Automation enables personalized, agile, and transparent advice across the organization and throughout the customer service experience.
Exceed Customer Expectations with Fast, Timely Service Management
Oracle Field Service Cloud is built on time-based, self-learning, and predictive technology, enabling you to solve business problems while empowering your field service organization. This configurable and scalable solution supports your users with accuracy, context, and intelligence.
For Service Organizations
Service Executives
As a service leader, your goal is to exceed customer expectations, empower agents to deliver personalized and efficient service, and transform customer experiences.
Featured CX
Offer an array of digital engagement options.
Empower employees to exceed expectations.
Automate decisions and deliver personalized advice.
Service Agents
More than anything else, customer-obsessed agents need an easy, obstacle-free working environment to focus on the customer, not systems. Oracle delivers with a unified, cross-channel desktop, knowledge, and guidance.
Featured Products
Resolve cases across all channels.
Handle high volumes of email efficiently.
Quickly and easily integrate with industry-leading, best-of-breed CTI vendors.
Knowledge Managers
Oracle Knowledge Management is built on a best-in-class foundation, delivering rich capabilities including natural language processing (NLP) search, industry dictionaries, machine learning, flexible authoring and publishing, rich analytics, customizable self-service, and agent-facing knowledge.
Featured Products
Empower globalization with best-in-class language support.
Deliver the most relevant answers to customers and agents.
Search multiple knowledge repositories simultaneously.
Field Service Managers
Oracle Field Service Cloud is built on time-based, self-learning, and predictive technology, enabling you to solve business problems while empowering your field service organization. This configurable and scalable solution supports your users with accuracy, context, and intelligence.
Featured Products
Leverage planning tools to optimize resources.
Empower mobile employees with critical job information.
Get the right employee with the right skills for every job.
IT and Developer
Be an innovation hero. Create enjoyable experiences for customers and business users. Leverage a wide range of tools to work smarter and faster. Flexible, scalable, and secure, Oracle’s unified CX platform meets complex business needs while enabling you to connect, extend, and integrate your existing systems.
Featured Products
Integrate apps rapidly and cost effectively.
Empower business users and designers with visual tools.
Trust industry-leading security compliance certifications.
We Speak Your Language
Communications and Media
- Deploy AI-driven super agents for smart customer engagements
- Offer empowered customer self- and social-service experience with built-in knowledge
- Engage customers with mobile self-service
Consumer Markets and Retail
- Engage end consumers directly across devices, social channels, and retail
- Enable seamless cross-channel transitions
- Harvest all relevant customer, behavioral, transactional, and profile data, and combine with AI for smarter insights
Financial Services
- Select the financial services solution specific to your industry, including retail banking and insurance
- Enable one, seamless customer conversation
- Engage in highly-personalized omnichannel interactions
High Tech and Manufacturing
- Deliver higher levels of customer service at lower cost with predictive Internet of Things (IoT) service
- Grow customer and dealer satisfaction by deploying digital channels
- Leverage AI, IoT, and analytics for proactive and intelligent interactions with customers
Public Sector
- Seamlessly engage citizens across all channels
- Standardize responses to inquiries, improve resolution rates, and alert citizens on service request progress
- Offer self-service options with an interactive website and mobile app
- Monitor service through performance reporting statistics
Innovations in Service
Customer Service in the Experience Economy
We are living in an experience economy, where customers force brands to innovate and loyalty has never been harder to earn or easier to lose. As a result, service teams must engage customers throughout their entire journey, from discovery, through engagement, consumption, and ultimately, retention.
To meet these challenges Oracle CX Service offers the most comprehensive suite of service tools, leveraging connected data, connected intelligence, and connected experiences.