Before adopting Oracle HCM Cloud, Hamilton Island had no standardized process to track and manage candidate information. Recruiters needed to search through multiple spreadsheets and e-mail inboxes and manually screen applications, including background and reference checks, for a high volume of job applications. This significantly challenged recruiters’ ability to identify and secure the right talent quickly enough to fill an average 70 vacant positions per month in the island workforce. With hotel-occupancy rates reaching up to 95% during peak seasons—including school holidays and Christmas—and high skills-shortages in areas, such as culinary, Hamilton Island needed to improve recruitment efficiency and meet critical staffing demands.
By implementing Oracle Talent Acquisition Cloud, the company automated prescreening and ranking processes, enabling recruiters to screen out 90% of disqualified applications—such as reducing 120 applications to as few as 10 applications—and quickly engage in-demand candidates, such as professional chefs. Such efficiencies support faster hiring decisions and minimize reliance on employment agencies to fill positions, allowing the company to cut annual agency spending by 94%— from US$251,821 to approximately US$14,400. It also increased management and staff satisfaction ratings by 1.3x—more than 90 points rather than below 70 points previously—leading to improved customer service and enhanced brand image.
“We received more than 13,000 applications for 950 positions last year. With our legacy spreadsheet-based recruitment process, we would not have achieved the efficiency that our business required,” said Samuel Cordoba, talent and employee relations manager, Hamilton Island Ltd. “Thanks to the flexible and scalable Oracle HCM Cloud, we boosted our recruiters’ productivity by 30%, enabling them to focus on identifying the right talent for our organization— instead of spending time on administrative work.”
In addition, recruiters used to manually prepare job requisitions and contracts and send them for approval before making a candidate an offer via postal mail or through multiple e-mails. It was a time-consuming process and compromised the company’s ability to engage candidates quickly and increased the risk of losing the best available talent.
Thanks to Oracle Talent Acquisition Cloud’s configurable workflow feature, Hamilton Island automated its hiring-approval process, allowing recruiters to easily customize requisitions and contracts for different positions, including wait staff, childcare workers, chefs, and gardeners. Candidates can also access and upload the signed contract via the career portal anywhere anytime, eliminating the need to respond to an offer through mail, fax machine, or scanner.
“We can now send candidates an offer, have them sign the contract and return it to us on the same day. This allowed us to engage and hire the best-qualified talents faster, which is a huge benefit for us,” Cordoba said.
Finally, Oracle HCM Cloud’s mobile capability enabled HR team members to easily access the system from a laptop or mobile device even when they are attending an event, such as a hospitality expo. This helped to further increase recruitment efficiency.