Building the new era of Loyalty
Turning your customers & prospects into super fans

A focused event for Loyalty Marketers in collaboration with the Australian Loyalty Association and Oracle, where Loyalty experts share how their brands are benefiting from rewarding for engagement by leveraging unified, data driven and customer-led loyalty programs.

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Ready to turn your customers in to superfans?

Hear from two great brands, Loyalty New Zealand (Flybuys) and Yankee Candle, about the trends reshaping loyalty marketing and the steps they are taking to encourage brand valuable behaviours for modern consumers.

Learn how iconic brands Disney, Hilton, Nike and others are using great design and cutting-edge technology to engineer personalised experiences with Clay Walton-House of PK Global.


Creating human happiness through smart data

Brian Ferris, Chief Technology & Data officer, Loyalty NZ shares his views about the latest Australian & New Zealand Loyalty trends, and what it takes to build an integrated loyalty program, keeping customer at the centre.

Brian Ferris, Chief Technology & Data officer, Loyalty NZ

Chris Spence, Country Head, Oracle


The evolution of loyalty – How programs are adapting to meet modern consumer expectations

Clay Walton-House at PK Global talks about his amazing journey advising brands such as Disney & Footlocker and setting up their successful loyalty strategies.

Clay Walton-House, Managing Director - Integrated Loyalty Solutions, PK – the Experience Engineering firm


How to successfully relaunch – the Yankee Candle Rewards story

Alyssa Rinck, Yankee Candle – a subsidiary of Newell Brands shares their journey of being America's favourite brand of premium scented candles, and how their well-crafted loyalty program, Yankee Candle® Rewards, enabled them to establish recurring relationships with customers that generate predictable, profitable revenue.

Alyssa Rinck, Senior Manager, Newell Brands eCommerce, Yankee Candle

Intelligent Loyalty Marketing

Solutions for retail, consumer goods and media/entertainment programs.

Watch how Supremo Retail converts their first time user to a super fan by building out the perfect Loyalty journey for their ideal customer Jeni!

Vitamix Loyalty Story

Featuring Sarah Herrmann, manager of direct to customer marketing at Vitamix

Disney Loyalty Story

Featuring Ruth Walker, VP of CRM, The Walt Disney studios

The Marketer’s Guide to Brand Loyalty

Consumer research illuminates how to add value to the customer relationship, build trust through engagement and personalization, and stand out from the competition.