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Oracle Customer Success—Telekomunikacije RS a.d., Banja Luka (Mtel)
Mtel Gains Competitive Advantage and Accelerates Business Strategy Implementation
ShareIn the extremely competitive telecommunications industry, successful business strategy implementation is crucial. We require high flexibility and scalability to establish the right mix of initiatives that improve internal business processes, accelerate new service introduction, and raise service quality. Oracle’s Primavera P6 Enterprise Project Portfolio Management is the best choice when it comes to delivering on these requirements.
Telekomunikacije RS a.d., Banja Luka (Mtel) is the leading telecommunications operator in Bosnia and Herzegovina, offering a broad portfolio of domestic and international mobile telephony, fixed telephony, data transfer, integrated communications solutions, and multimedia services. Mtel strives to make life better by enabling global connections and communication, and supporting numerous humanitarian, cultural, and community activities. More than just a promoter of corporate social responsibility, Mtel is one of the main contributors to social and economic development in Bosnia and Herzegovina.
Business Challenge
- Establish strategic direction, communicate expectations, and strategy implementation in all four categories of the Corporate Balanced Scorecard (BSC)—financial, customer, internal business processes, and learning and growth—through strategic projects
- Maintain market leadership by implementing an enterprise-level project management system for planning and managing projects of any size and complexity—from implementing a new feature in the existing telecommunications network to extremely complex program coordination, such as physically expanding network capacity and implementing international telecommunications security standards
- Ensure real-time visibility on project progress across the organization, monitor performance, and ensure optimal use of combined engineering and business skills to achieve stakeholder objectives within specific constraints of cost, time, and quality
- Streamline project coordination to help management choose the right skill-sets and determine the availability of project team members for strategic initiatives and easily manage numerous interfaces with vendors, consultants, and stakeholders
- Accelerate time-to-market for new telecommunications products and services, such as service enhancements and bundle offerings, launched by various enterprisewide departments
Results
- Established project management best practices and procedures based on the PMI Project Management Body of Knowledge by deploying Oracle’s Primavera P6 Enterprise Project Portfolio Management, managing the company’s entire portfolio of strategic (using the “heavy methodology”) and operational initiatives (using the “light methodology”) in one place—as opposed to manually collecting data from numerous sources
- Implemented a flexible approach to project management that establishes a close alignment between the company’s strategy, the performance of its projects and BSC key performance indicators
- Reduced project planning time by weeks by empowering executives to manage groups of projects together in a portfolio and find the right mix of strategic and operational initiatives, accurately estimating actual and planned resource utilization
- Enabled management to easily predict project performance using Primavera P6 Enterprise Project Portfolio Management’s integrated reporting system and customized reports, which led to a 25% increase in forecast accuracy
- Gained 15% extra productivity by optimizing human resources allocation thanks to the valuable insight into the status and performance of each project that makes it easy to initiate preventive and corrective actions—such as augmenting or decreasing resources to support business priorities and specific constraints of cost, time, and quality
- Accelerated time-to-market for new communication services with 20% faster execution of operational projects due to standardized templates, reports, and a flexible user interface that help consolidate internal processes
- Streamlined project planning and process scheduling to better manage relationships with vendors, customers, consultants, and stakeholders during complex strategic projects—such as development of new network infrastructure—which can span multiple years and involve hundreds of people from many suppliers
- Improved ability to communicate project progress to various groups via customized online dashboards and reports
Mtel’s enterprise project management and strategy management offices are responsible for the consistent management of the business strategy and important projects. Solution quality, enterprisewide coverage, clear product roadmap, and ease of use are just a few reasons for choosing Oracle’s Primavera P6 Enterprise Project Portfolio Management to support us in managing strategic and important operational projects in the context of BSC, and in standardizing key initiatives and making them visible at the executive level.
Execution
“We selected Oracle Partner Center for Project Management as our systems integrator when deploying Primavera Enterprise Project Portfolio Management 8.1—an easy-to-use solution for managing our projects portfolio. We benefited from the group’s expertise and experience in similar deployments, industry- specific best practices, and software training for our employees. When we recently upgraded to version 8.3, we worked with Oracle Partner Primakon, and the process was equally successful,” Mijic said.
About Telekomunikacije RS a.d., Banja Luka (Mtel)