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Oracle Customer Success—Center for Railway Information Systems
Center for Railway Information Systems Delivers High-Performance e-Ticketing System to Support 200,000 Concurrent Users and Double Daily Peak-Hour Sales
ShareWith Oracle WebLogic Suite and Oracle Database, Enterprise Edition, we built a high-performance, reliable, and scalable e-ticketing platform to support 200,000 concurrent users and double daily peak-hour e-ticket sales. Customers can now book online tickets 10x faster, significantly enhancing their satisfaction.
— Suneeti Goel, Chief Project Engineer, Center for Railway Information Systems
Founded in 1986, the Center for Railway Information Systems (CRIS) is an organization under the Ministry of Railways that develops IT applications for Indian Railways. Its portfolio of IT projects includes reserved and unreserved passenger ticketing systems, freight operations systems, and crew management systems. To meet increased demand for an online rail-booking facility, CRIS also developed a next-generation e-ticketing system and Indian Railways Catering and Tourism Corporation (IRCTC), another Indian Railways subsidiary, manages e-ticket sales.
Business Challenge
- Improve the performance, reliability, and scalability of existing ticketing system to support 120,000 concurrent users and increase train ticket sales
- Enhance customer satisfaction by enabling passengers to rapidly book online train tickets during peak periods such as holidays, festivals, and the daily window for premium Tatkal ticket bookings, instead of queueing at ticket counters
- Provide an easy-to-use management tool for IT staff to rapidly identify and resolve system performance issues and ensure smooth railway operations
Results
- Improved customer satisfaction by deploying Oracle WebLogic Server and Oracle Web Tier to provide a high-performing, secure, and scalable e-ticketing system, enabling passengers to book e-tickets 10x faster—in less than a minute instead of more than 10 minutes—even during peak periods
- Increased daily peak-hour bookings to 140,000 tickets—doubling previous daily peak-hour sales—by processing 10,000 transactions per minute rather than 2,000 transactions.
- Increased the proportion of e-ticket sales to total ticket sales by 1.25x—55% compared to 45% two years ago—and boosted Tatkal tickets sales by 1.6x—to 80% of total e-ticket sales instead of up to 50%—by exceeding the concurrent-user target and supporting 200,000 concurrent users instead of 40,000 users previously
- Enhanced customer service by enabling developers to easily deploy or modify the e-ticketing system thanks to Oracle WebLogic Server’s advanced API for application innovation
- Ensured high application availability by using Oracle WebLogic Suite’s integrated management console and Oracle WebLogic Server Management Pack to automatically detect performance bottlenecks and track real-time configuration changes, allowing IT staff to easily manage and diagnose issues for Oracle WebLogic Servers
- Improved IT productivity by using Oracle Database options, including Oracle Diagnostics Pack to self-diagnose database performance and Oracle Tuning Pack to provide automatic application tuning, enabling IT staff to focus on strategic initiatives
- Ensured smooth railway operations by using Oracle GoldenGate to enable near real-time data replication between two Oracle Database instances—transaction and reporting databases—and achieve seamless migration to the new e-ticketing platform
Why They Chose Oracle
After evaluating various major application-server vendors, CRIS chose Oracle Fusion Middleware solutions because Oracle offered the most competitive pricing and functionality and best met CRIS’s business requirement for streamlined management of the Government of India’s largest e-commerce platform.
By deploying the latest version of Oracle WebLogic Server and Oracle WebLogic Server Management Pack, we easily boosted application performance during peak periods and significantly improved response times, which, in turn, helped us to elevate customer satisfaction.
— Suneeti Goel, Chief Project Engineer, Center for Railway Information Systems
Execution
CRIS first implemented Oracle Database, Enterprise Edition with database options—Oracle Diagnostic Pack and Oracle Tuning Pack—for the e-ticketing system. It then deployed Oracle WebLogic Suite as the application server and used Oracle WebLogic Server Management Pack to monitor performance issues. CRIS also used Oracle GoldenGate to migrate the legacy platform to the new Oracle platform. The next-generation e-ticketing system was one of the largest Oracle Fusion Middleware deployments for the Government of India.
CRIS also received strong support from Oracle’s A-team to rapidly identify issues and provide patches throughout the implementation process. It completed the production rollout in just four months and launched the new e-ticketing system on time.
About Center for Railway Information Systems
Headquarters
New Delhi, India
Employees
800
Partners
CRIS engaged Oracle Platinum Partner, HCL Technologies Ltd. to assist with infrastructure installation and configuration for the new e-ticketing system project.
Published: Sep 23, 2015