Give guests the opportunity to create the experience they want with hotel stay upgrades from Oracle’s Nor1 suite of services. Present offers for upgraded rooms, products, and services before and during check-in that a guest is most likely to say yes to—and generate incremental revenue for the hotel.
Capture guest demand for premium inventory, products, and services on digital marketing channels, and manage the process via an easy-to-use portal.Explore eStandby Upgrade (PDF)
Maximize revenue by delivering confirmed upgrade offers to every guest using a fully automated solution. Never give a complimentary upgrade again.Explore eXpress Upgrade (PDF)
Give staff the tools they need to customize the guest experience without adding time to the check-in process.
Delight guests and work smarter with the power of AI and automation.
Learn how Oracle’s Nor1 machine learning helps Barceló Hotel Group extend their revenue strategy and maintain their human connection
Fairmont Tremblant enables hotel agents to easily “yield up” to provide guests the best upsell offers
Great Wolf Resorts makes a splash with Oracle Hospitality Nor1 upsell solutions
Mohegan Sun transforms upsell program, boosts revenue with Oracle’s Nor1
Valyn Perini, Senior Director, Strategic Relationships, Oracle Hospitality
One of the best ways for hoteliers to engage guests is to offer them products and services that they’ll covet—and willingly pay for. That’s why upsells are vitally important, especially now as operators try to recover lost revenue. But the question remains: How do you pursue them without taxing already-stretched staff and resources? Artificial intelligence, or more specifically, machine learning (ML) makes it possible.
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