Oracle Support
Whether your environment is in the cloud or on-premises, Oracle provides the support you need to reach your business goals. Plan effectively, adopt faster, and innovate more easily with help from Oracle Support.
Support for all your needs
We provide 24/7 access to a global team of more than 12,000 support and service specialists, providing support in 29 languages to customers in 175 countries.
Cloud applications
- 24/7 access to support
- In-application guidance
- On-demand training
- Designated implementation support engineers
- Digital customer success and support resources
- Customer community
* Industry-specific applications may receive a tailored experience
Cloud infrastructure
- 24/7 access to support
- On-demand training
- Customer community
On-premises software
- 24/7 assistance with service requests
- Access to My Oracle Support including our knowledgebase
- Access to the major product and technology releases
- Lifetime support
- Critical patch updates, security alerts, and tax, legal, and regulatory updates
- Tools and scripts for software updates
- Simple, predictable upgrade options you control
On-premises hardware
- 24/7 assistance with service requests
- Access to My Oracle Support, including our knowledgebase
- Onsite hardware support
- Updates to hardware operating systems and integrated software
- Lifetime support
- Critical patch updates, security alerts and updates
- Enhanced services for certified engineered systems
Oracle Support benefits
Experienced, global support
Oracle professionals have the expertise and knowledge to offer timely assistance if concerns arise.
24/7 support
Oracle delivers 24/7 technical support from product experts who are focused on resolving issues to minimize their business impact.
Tailored support
Oracle Support teams personalize their guidance based on your specific challenges and needs.
Additional services if you need them
Oracle offers additional services that build on the support included with cloud subscriptions and on-premises support offerings. Consider these if your IT landscape is complex, you want to focus more time on innovation and other strategic initiatives, or you are undergoing a large-scale transformation.
Run-and-innovate services
Whether you are mainly on-premises, completely in the cloud, or leveraging a hybrid, multicloud approach, we have services that can help your business maximize success, minimize risk, and focus on what matters most.
Training and adoption services
Invest in your team through training, certification, and in-application guidance to help fuel a successful journey to the cloud. Whether for applications or infrastructure, we offer free introductory learning, detailed training on new cloud features and best-practice business processes, and in-application tips and insights that help people learn in the flow of their work.
“Going live is just the beginning.”