Oracle Hospitality Summit
Agenda

Registration

Welcome Reception

Registration

Pastries, coffee, and conversation

Oracle Consumer Industries Business Outlook

• Laura Calin

  SVP Consumer Industries, Oracle

• Jean Noel Lau Keng Lun

  Chief Distribution Officer, Accor

Join us for an update on the Oracle Consumer Industries business and how our One Oracle strategy delivers tangible advantages to our customers. Hear how Oracle is transitioning to meet needs of hoteliers during this time of significant transformation in the hospitality industry.

Applied AI: Turning Innovation into Value

The rapid advancement of AI is generating tremendous opportunities across all industries. In this session, we’ll outline the approach Oracle is implementing at every tier of our platform to ensure our solutions meet your expectations and prepare your hotel for AI integration, enabling you to remain at the forefront of AI adoption.

Beyond Features: Creating Solutions That Lead, Last and Win

• Tanya Pratt

  GVP,
  Oracle Hospitality Strategy & Product Management,
  Oracle

Explore how OPERA Cloud is helping customers open into the next markets, simplify the tech ecosystem, and evolve the user experience. Take a look at our roadmap, and discover what exciting developments we’re working on to benefit your hotel, users, and guests.

AI Inspired Hospitality: Driving Product Innovation Across the Connected Guest Journey

• Eric Hallerberg

  VP EMEA Sales Hospitality, Oracle

• Sanja Sharma

  Chief Technology Officer, Orascom

Hoteliers are already realizing the value AI brings to their business for guests and employees. Hear from some early adopters of AI as they discuss some of the solutions they’ve already implemented, their successes and failures, and their plans—which could also benefit your operation.

Networking Break

Simphony and OPERA Cloud: Delivering an Elevated, Connected Guest Experience

• Tim Brown

  GVP, Oracle Restaurants Global Solution Engineering,
  Oracle

• Tom Rimmer

  Group EVP of Technology, Ennismore

Delivering a better F&B experience for hotels has been our aim for many years and now benefits of “better together” are coming to life. Hear how hoteliers are delivering a better guest experience in their restaurants and bars by using Simphony and OPERA Cloud.

What’s the Next Big Thing in Travel & Hospitality?

• Jason Bryant

  VP Strategic Growth Initiatives, Oracle

• Ham Patel

  VP Alliances and Business Development, NetSuite

While AI is a significant disruptor in 2026, what is most likely to be the next big thing to impact hospitality and travel in 2027 and beyond? Hear insights from a recent NetSuite report on the trends in hospitality and travel. What will the typical guest journey be like in a few years’ time, and how will hotels need to adapt to meet these potential changes and avoid the dreaded fear of missing out?

What Reviewers and Influencers Really Expect from Hotel Tech

• Sophie Talbot

  Senior Director Solutions Engineering, Oracle

Hear from some of the UK’s foremost YouTube hotel reviewers and influencers on what they look for from a technology standpoint when booking and staying at hotels. Who has it right and who’s missed the boat, and where do they see the role of influencers impacting consumer booking patterns and loyalty?

Lunch Break

Breakout Sessions

Unlocking Success: Realising the Full Value of OPERA Cloud

• Tanya Pratt

  GVP, Oracle Hospitality Strategy & Product Management, Oracle

• Debbie Stuempfig

  Corporate Director, Central Systems at Omni Hotels & Resorts

Join us for an engaging session in which industry leaders will share their experiences in utilizing OPERA Cloud to improve operational efficiency, enhance guest satisfaction, and stimulate revenue growth. Explore how the adoption of OPERA Cloud has allowed properties to optimize their operations and increase occupancy rates. Understand the transformative effects of a cloud-based platform and how your organization can maximize its return on investment.

Modernizing the F&B Experience

• Oana Busuioceanu

  Senior Manager F&B Solution Engineering, Oracle

Learn how customers are bringing mobility to the sales floor. By implementing Oracle Simphony, Kitchen Management, and Inventory Management, hoteliers are transforming how staff interact with guests, improving speed, personalization, and satisfaction. Hear the challenges the company faced, the steps it took, and the surprising outcomes.

Breakout Sessions

AI Powered Guest Engagement & Merchandising

• Gordon Barker

  Strategic Account Executive - Nor1 Europe, Oracle

• Thomas Amann

  Principal Strategic Account Executive – Nor 1 Europe, Oracle

• Amy Stevens

  Group Director Revenue & Distribution, Rocco Forte Hotels

• Dany Katra

  Revenue Success and Onboarding Senior Manager, Accor

Are you getting every penny out of your guests? Hoteliers are reaping the benefits of inpath upselling and the revenue generation capabilities of upselling in OPERA Cloud powered by Nor1. Hear how customers are generating increased incremental revenue while also delighting guests.

Automating Financial Workflows with Embedded AI

• Kevin Moore

  Principal Solution Consultant, NetSuite

Discover the power of combining hotel and financial data in these Oracle applications to make better-informed decisions, reduce manual effort, and boost productivity.

Networking Break

Breakout Sessions

Why are Hotels Switching to OPERA Cloud Distribution?

• Robyn Adamson

  Senior Director, Cloud Services & Solutions, Oracle

In this session, we’ll be joined by hoteliers who have transitioned from conventional distribution providers to OPERA Cloud Distribution. Discover the reasons behind their transition, as well as the operational and financial advantages they’re currently experiencing from using a single unified platform.

Exploring Strategic Advisory Services

• Kat Tuck

  Senior Director Customer Solutions, Global Hospitality, Oracle

Oracle Hospitality has long been regarded as a trusted technology vendor, but we now aim to be your trusted transformation partner. Hear how, through partnerships, we’ve developed a new approach to provide proactive customer engagement with less focus on feature-based solutions and more focus on value-based, outcome-driven results that improve your productivity with measurable ROIs.

Breakout Sessions

Optimizing Event Management

• Geraldine Brennan

  Principal Solution Engineer, Oracle

Still using a non-integrated or manual system to manage your events? Hear why hoteliers moved to OPERA Cloud Sales & Event Management and enhanced group and event management, also eliminating duplicate data entry and silos between teams, to take the event organizer experience to another level.

From Silos to Synergy: End-to-End Visibility and Integration

• Elissa Guglielmo

  Director, Product Strategy - Integrations, APIs, Identity, and Data Platform – Hospitality, Oracle

• Lars Schoettker

  Director Digital Solutions, TUI Hotels & Resorts

Guests demand personalized, seamless experiences across all touchpoints. Visibility into guest interaction has moved from being just a front-office function to becoming the foundation of building customer engagement and loyalty and driving growth. In this session, learn how AI and unified hospitality platforms driven through OHIP can help hoteliers break down data silos and act with agility to meet customers’ rising expectations.

Dinner Cruise

Pastries, coffee, and conversation

Breakout Sessions

A New, Superior Mobile Experience for Your Staff

• Tobias Wester

  Senior Principal Solution Manager, Oracle Hospitality

OPERA Cloud Mobile, our new Progressive Web Application, is adding more functionality to serve users across all segments. During this session, you’ll have the opportunity to explore both available and planned features. Hear first-hand how customers are embracing mobility across their estate to optimize user productivity.

More Than a Marketplace–a Hotelier’s Lifeline

• Fabricio Titiro

  Director of Product Management, Hospitality Partnerships, Oracle

With more than 400 vendors available on the Oracle Hospitality Marketplace offering applications that fulfil the most ambitious aspirations of hoteliers, the Marketplace has established itself as the primary destination for accessing the latest technological innovations and addressing any integration requirements you might encounter. Discover how hoteliers and partners have experienced substantial advantages by using the Marketplace.

Breakout Sessions

A Connected, Seamless Loyalty Experience

• Max Byloff

  Head of Sales International CrowdTwist, Oracle

This session will explore how hoteliers can leverage OPERA Cloud Loyalty and CrowdTwist to drive customer engagement, recognition, and loyalty by placing loyalty data at the employee’s fingertips.

Payments Without the Pain

• Alexandria Richards

  Global Head of Sales, Oracle Payments

Tired of trying to balance credit card terminals with receipts and reports? See why more customers are turning to Oracle Payments to automate payment processing and reduce the admin burden and overhead.

Networking Break

Breakout Sessions

Reducing the Admin with Enterprise Manager

• Raluca Cartas

  Senior Product Readiness Specialist, Hospitality Consulting, Oracle

For larger groups with hotels in different countries, or differing brands and standards, maintaining configuration across the estate has previously been an admin heavy task. No longer. With the new Enterprise Manager tool, we’ll show you how easy it is to maintain and update your data when using OPERA Cloud Central. Hear from our early adopter, Harbour Hotels, the difference this has made to their team.

Enhancing Hospitality with AI: Integrating Intelligent Solutions into OPERA Cloud

• Chetan Dihenia

  VP, Software Development, Oracle

• Tanya Pratt

  GVP,
  Oracle Hospitality Strategy & Product Management, Oracle

This session explores the integration of Artificial Intelligence (AI) into Oracle's OPERA Cloud platform. During this technical session, you will also observe how predictive and generative AI functionalities are incorporated within Oracle Cloud applications, establishing a continuous feedback loop that fosters innovation across various industries, enabling you to gain a comprehensive understanding of the AI capabilities present in OPERA Cloud.

Lunch Break

Sponsor Session

Seamless Journeys from Value to Luxury and Everything in Between

• Laura Calin

  SVP Consumer Industries, Oracle

• Therese Cedercreutz

  Chief Commercial Officer, Scandic Hotels Group

• David Coler

  Founder, DJR Advisors

Hear from three customers who operate vastly different styles of hotels, yet share a common objective–providing a seamless guest experience from booking to departure. Discover how these hoteliers use OPERA Cloud and real-time integrations to create seamless, personalized guest journeys and experiences, while also enhancing innovation, agility, and operational efficiency.

Are You Ready for the AI Revolution in Hospitality?

• Tanya Pratt

  GVP, Oracle Hospitality Strategy & Product Management, Oracle

By now you’ll have heard how Oracle is evolving with AI, but what will be the implications for OPERA Cloud in 2026 and beyond? Discover how we plan to implement AI agents and completely transform the conventional user experience. Gain an understanding of how AI fits into our overall roadmap for OPERA Cloud.

Disrupting Distribution: How the Rise of MCP is a Pivotal Turning Point for the Industry

• David Clifton

  SVP Development, Consumer Industries, Oracle

Traditional search engines, booking channels, and hoteliers face an unprecedented challenge in getting guests to book with them due to the rapid growth of AI agents where guests simply say, “Find me a room in London for two nights.” Find out how Oracle is working to help hoteliers and get a deeper understanding of this new disruptor.

Closing Keynote

Closing Remarks

• Eric Hallerberg

  VP EMEA Sales Hospitality, Oracle