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Cloud Customer Connect
Cloud Customer Connect
March 17-28, 2025
Cloud Customer Connect Events are webinars targeted to Oracle Cloud customers that cover a wide range of Applications and Infrastructure topics.

Membership is required to join these events. If you are not yet a member, get started now.
New events are always being added! Subscribe to these calendars for the latest lineup of events:
CX
EPM
ERP
HCM
SCM
OCI
Analytics
Oracle Go
Guided Learning
Customer Experience
CX – Service: Oracle B2C Service Understanding the new Agent Suggestions features for Incident Threads & Chat
Friday, 21 March, 2025 8-9 AM PT


Join the Oracle Service Product Management & Development teams to learn about the exciting new updates to the Agent Suggestions feature for Incident Threads & Chat.
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CX – General: Unifying Customer Insights within Fusion CX Analytics
Friday, 21 March, 2025 10-11 AM PT

A leading multinational data broker and consumer credit reporting company, will discuss how they have leveraged Fusion CX Analytics to examine data from Salesforce CRM and Eloqua.
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CX – Integrating Telephony with Fusion Service Redwood: A Deep Dive into Vendor Accelerators
Tuesday, 25 March, 2025 10-11 AM PT


Join us for an informative session where we’ll walk you through various telephony vendor accelerators available for seamless integration.
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CX -Marketing: Harnessing the Power of Advanced Segmentation Techniques in Oracle Unity [Mar 26]
Wednesday, 26 March, 2025 07:30 AM - 08:30 AM PT


Join our customer webinar on March 26 where you'll learn about advanced features and techniques that will take your Unity segmentation to the next level.
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CX – Service: Oracle Fusion Service Roadmap Highlights for 25B and 25C
Wednesday, 26 March, 2025 8-9 AM PT


Join the Oracle Fusion Service Product Management team as we present the roadmap for 25B and 25C.
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CX - Marketing: B2C Journey Unleashed - Crafting Seamless Customer Experiences with Responsys
Wednesday, 26 March, 2025 9-10 AM PT


In this webinar, we will present a sample Welcome Journey to showcase the art of the possible in B2C engagement.
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CX – Siebel CRM: Accelerate AI Innovation with Flexible Integration to Leading LLMs
Thursday, 27 March, 2025 8-9 AM PT


Join our webinar to discover how effortlessly developers can connect the Siebel CRM applications to large language models (LLMs) tailored to their specific needs.
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CX – Sales: Productivity Apps - Unveiling the Latest Innovations and a Glimpse into the Future
Thursday, 27 March, 2025 10-11 AM PT

Join us to stay at the forefront of productivity and unlock the full potential of your CRM.
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Don't miss a single CX event! Check out the CX calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All CX Events
Enterprise Performance Management
EPM – Account Reconciliation Update: New Feature Review for Balance Attributes & Matching with Contains Operator
Tuesday, 25 March, 2025 8-9 AM PT

In this session we’ll do a deep dive into the upcoming balance attributes feature.
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EPM – GenAI Summarization in IPM Insights and IPM Insights Roadmap Update
Thursday, 27 March, 2025 10-11 AM PT

In this session, we will cover the upcoming Gen AI summarization capabilities in Intelligent Performance Management (IPM) Insights.
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Don't miss a single EPM event! Check out the EPM calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All EPM Events
Enterprise Resource Planning
New events are always being added! Visit ERP calendar and find the latest lineup of upcoming events.
All ERP Events
Human Capital Management
HCM – Fast-Track Essentials: Minimum Steps for Adopting Redwood UI in Oracle Benefits
Monday, 17 March, 2025 8-9 AM PT


This session covers the essentials for adopting Redwood UI in Oracle Benefits, including key settings.
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HCM – Get Started Oracle Grow
Tuesday, 18 March, 2025 10-11 AM PT


This Get Started webinar covers the setup and configuration of Oracle Grow, key business drivers for deployment, selecting pilot groups, and a checklist of high level tasks for deployment.
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HCM – Let's Talk Tech: Personalizing HCM Redwood Pages Using VB Studio #5 - Salary Area
Thursday, 20 March, 2025 9-10 AM PT


Join us in this event of product office hours covering Express mode for HCM Redwood Applications. We will walk through Page Personalization using Express mode, along with Defaulting and Validation use cases for the Salary area.
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HCM – Redwood How To: Adopt Redwood for Absences
Friday, 21 March, 2025 9-10 AM PT


In this session, we'll work through the details of adopting Redwood for Absences.
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HCM – Oracle Journeys - New Features in Release 25B
Monday, 24 March, 2025 9-10 AM PT

In this presentation, members from Oracle Product Management will go through the new features in Journeys Release 25A.
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HCM – Redwood Office Hours: Redwood for Absences
Tuesday, 25 March, 2025 10-11 AM PT


This is a follow-up to the February 7th "Redwood How To: How to Adopt Redwood for Absences". This expert panel will answer questions about adopting Redwood for Absences.
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HCM – Deep Dive into Actions and Action Plans for Help Desk
Wednesday, 26 March, 2025 10-11 AM PT


Join Product Management to discuss how you can use Actions and Action Plans within Help Desk.
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HCM – Investment Strategy for 2025
Thursday, 27 March, 2025 9-10 AM PT

Join Yvette Cameron, Senior Vice President, Cloud HCM Strategy, as she provides insights to the research, development, and delivery plans for Oracle Cloud HCM for the calendar year 2025 and beyond.
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Don't miss a single HCM event! Check out the HCM calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All HCM Events
Supply Chain Management
SCM – Product Update: Fusion Cloud Inventory Management: Road to Redwood
Monday, 17 March, 2025 10-11 AM PT


Join this session to discover how Fusion Cloud Inventory Management is moving to Redwood – across Receiving, core Inventory as well as Shipping.
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SCM – Product Help: Asset Management: Key Concepts Guide for Sales Order Shipment Flow
Monday, 17 March, 2025 11 AM - 12 PM PT


Join this session to uncover how assets and asset hierarchies take shape in the forward sales order shipment flow.
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SCM – Product Help: SCM Integration Playbook Webinar: Suppliers
Tuesday, 18 March, 2025 8-9 AM PT


In this session, participants will explore common integration use cases and learn the most effective integration options for Suppliers.
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SCM – Product Help: Redwood Supplier User Experience in Sourcing
Thursday, 20 March, 2025 10-11 AM PT


Join us to learn how to enable a simple and modern Oracle Supplier Portal for Sourcing.
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SCM – Product Update: 25B New Features in Redwood Self Service Procurement
Monday, 24 March, 2025 10-11 AM PT

Join us to learn more about the new features in 25B for Redwood Self Service Procurement including enhancements in the user experience, creating requisition lines with dual UOM, shop by browsing the category hierarchy, and more.
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SCM – Product Help: Planning Level Profiles in Demand Management
Tuesday, 25 March, 2025 8-9 AM PT

In this session, we will share an overview of planning level profiles, setups, and how to make use of planning level profiles to aggregate data in Demand Management .
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SCM – Product Help: SCM Integration Playbook Webinar: Maintenance
Thursday, 27 March, 2025 8-9 AM PT

In this session, participants will explore common integration use cases and learn the most effective integration options for Maintenance.
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Don't miss a single SCM event! Check out the SCM calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All SCM Events
Oracle Cloud Infrastructure
OCI – Day One and Beyond - Oracle Cloud Networking Foundations
Monday, 17 March, 2025 10-11 AM PT


In this session, you will gain an in-depth understanding of the foundational Oracle Cloud Infrastructure (OCI) networking services.
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OCI – Day One and Beyond: Enhance Application Speed and Scalability with Oracle's Managed Valkey
Tuesday, 18 March, 2025 10-11 AM PT


Join our live webinar to explore how integrating OCI Cache with managed Valkey can drive impactful use cases.
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OCI - Oracle Integration new features and Oracle Fusion Applications Testing Suite
Thursday, 20 March, 2025 8-9 AM PT


Join the webcast for the latest update from the Oracle Integration product management team.
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OCI – Day One and Beyond: Gain Insights into Oracle AI through real world use cases
Monday, 24 March, 2025 10-11 AM PT


In this webinar, we will explore real-world use cases showcasing how businesses enhance efficiency, optimize decision-making, and drive innovation with Oracle AI.
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Don't miss a single OCI event! Check out the OCI calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All OCI Events
Analytics
Analytics - Fusion Data Intelligence - Customer Onboarding 101 - EMEA
Monday, 24 March, 2025 3-3:45 AM PT

This session is to help new Fusion Data Intelligence (FDI) customers onboard and plan for a successful implementation.
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Analytics - Fusion Data Intelligence: Import and Analyze Your Data in FDI
Monday, 24 March, 2025 9-9:45 AM PT

This webinar will cover extending analytics capabilities for business analysts in Fusion Data Intelligence (FDI).
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Analytics - Oracle Analytics: Maximizing Oracle Analytics Cloud Security and Administration
Tuesday, 25 March, 2025 6-7 AM PT

This webinar is specifically designed for administrators, offering a comprehensive overview of security and administrative topics within Oracle Analytics Cloud.
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Analytics - Fusion Data Intelligence: CEAL Guidance Office Hours | Americas and Europe
Wednesday, 26 March, 2025 8-9 AM PT

CEAL Team is holding Office Hours to answer Implementation related questions.
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Don't miss a single Analytics event! Check out the Analytics calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All Analytics Events
Oracle Go
Oracle Go – Fusion Identity and Access Management Upgrade Overview
Tuesday, 18 March, 2025 8-9 AM PT


We invite you to join us for an informative session about the upcoming upgrades to Oracle's Fusion Application Identity and Access Management (IAM).
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Oracle Go – Mastering CAIQ: Effectively Addressing Security Questions with Confidence
Wednesday, 19 March, 2025 11 AM - 12 PM PT


This session will guide customers through mastering the Consensus Assessments Initiative Questionnaire (CAIQ) to efficiently address security-related inquiries and streamline compliance processes.
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Oracle Go – Office Hour: Oracle's Onboarding Portal - How To Make Your Experience with Oracle Cloud Portal Successful
Thursday, 20 March, 2025 8-9 AM PT


This is a special OFFICE HOUR session where we will answer specific questions from our customers regarding Oracle's Onboarding Portal.
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Oracle Go – Onboarding: How to Make Your Experience with the Oracle Cloud Portal Successful
Monday, 24 March, 2025 8-9 AM PT


In this Oracle Go webinar, we’ll talk about important steps for you to consider in creating your own plan for the successful start, implementation, and adoption of your Oracle Cloud investment.
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Oracle Go – A Checklist and Case Study for Evaluating Cloud Providers
Tuesday, 25 March, 2025 11 AM - 12 PM PT


Learn about the Cloud Provider Evaluation checklist used in a case study, and how it helps an organization determine which cloud providers and services fit their organization’s targets for security, compliance, resilience, operational efficiency and cost.
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Oracle Go – Discover Oracle's Implementation Support Program
Wednesday, 26 March, 2025 11 AM - 12 PM PT

The Oracle Implementation Support Program is designed to guide new customers through the implementation phase of their initial product lifecycle and to drive additional results and clarity.
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Don't miss a single Oracle Go event! Check out the Oracle Go calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All Oracle Go Events
Oracle Guided Learning
OGL - Getting Started with Oracle Guided Learning (OGL)
Wednesday, 26 March, 2025 8-9 AM PT


This introductory webinar will provide new Oracle Guided Learning (OGL) customers with the information they’ll need to quickly setup and enable OGL on their Oracle Fusion Application.
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Don't miss a single OGL event! Check out the OGL calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All OGL Events
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