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Cloud Customer Connect
Cloud Customer Connect
August 18 - August 29
Cloud Customer Connect Events are webinars targeted to Oracle Cloud customers that cover a wide range of Applications and Infrastructure topics.

Membership is required to attend. If you’re not yet a member, join now to get started.
New events are always being added! Subscribe to these calendars for the latest lineup of events:
CX
EPM
ERP
HCM
SCM
OCI
Analytics
Oracle Go
Guided Learning
Customer Experience
CX – Service: Boost Your Agent's Productivity with the all new Service Request UI
Wednesday, 20 August, 2025 10-11 AM PT


Join us for a first look at the redesigned Service Request user interface in Fusion Service 25C.
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CX – Service: Deep Dive into Actions and Action Plans
Tuesday, 26 August, 2025 10-11 AM PT


Join Product Management to discuss how you can use Actions and Action Plans.
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CX – Field Service: 25C Release Deep Dive Webinar
Wednesday, 27 August, 2025 8-9 AM PT


Join Product Management for an overview of new features in the 25C release of Oracle Fusion Field Service.
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CX – Service: Oracle Fusion Service Release Details for 25C
Wednesday, 27 August, 2025 10-11 AM PT


Join the Oracle Fusion Service team as we demonstrate key features & functionality released in 25C. This session is beneficial to all those who administer, configure, develop for, & use the Oracle Fusion Service solution.
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CX – Siebel CRM: Empowering Decisions with AI Multimodal & GSAT Score in Siebel CRM
Thursday, 28 August, 2025 8 AM - 09:30 AM PT


Join our webinar to discover how Multimodal AI integrates different data types.
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CX – Sales: Incentive Compensation: 25C Quarterly Release
Friday, 29 August, 2025 10-11 AM PT


Hear about the most recent innovations and enhancements to Oracle Incentive Compensation.
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CX – Service: Oracle B2C Service Release Details for 25C
Friday, 29 August, 2025 10-11 AM PT


Join the Oracle Service Product Management Team for an In-Depth Presentation on B2C Service (Service Cloud/RightNow) 25C Release Highlight Features.
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Don't miss a single CX event! Check out the CX calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All CX Events
Enterprise Performance Management
EPM – What's New and What's Coming in Oracle Enterprise Data Management (EDM) Cloud
Thursday, 21 August, 2025 10-11 AM PT


Attend this session to learn the latest enhancements coming in the 25.09 release of Enterprise Data Management Cloud, as well as a forward look at the roadmap
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Don't miss a single EPM event! Check out the EPM calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All EPM Events
Enterprise Resource Planning
ERP – Simplified Expenses with Touchless Expenses
Wednesday, 20 August, 2025 9-10 AM PT

Touchless Expenses is transforming the way employees manage their expenses, making the process effortless and efficient, resulting in faster payment.
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Don't miss a single ERP event! Check out the ERP calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All ERP Events
Human Capital Management
HCM – What's New for Help Desk in 25C
Wednesday, 20 August, 2025 10-11 AM PT


Join Product Management to see what's new in the 25C release of Help Desk in the Redwood Experience.
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HCM – US Oracle Payroll Tax Engine (USOPTE) and Enhanced Address Validation
Friday, 22 August, 2025 9-10 AM PT


Please join us as the US HCM Team recaps the announcements on US Oracle Payroll Tax Engine (USOPTE) and Enhanced Address Validation, and answers frequently asked questions.
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HCM – Oracle Fusion Cloud Recruiting 25C What's New (Part 2)
Monday, 25 August, 2025 9-10 AM PT


In this presentation, we will go through the new features in 25C in Oracle Fusion Recruiting Cloud.
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Don't miss a single HCM event! Check out the HCM calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All HCM Events
Supply Chain Management
SCM – Product Update: Supply Chain Planning: Recent Updates and Product Roadmap
Monday, 18 August, 2025 10-11 AM PT


Learn about recent major enhancements to Oracle Supply Chain Planning.
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SCM – Redwood Adoption
Wednesday, 20 August, 2025 8-9 AM PT


Join us for an informative session to learn about Redwood availability across Oracle Fusion Cloud SCM applications and tools to help customers fully adopt the Redwood user experience.
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Don't miss a single SCM event! Check out the SCM calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All SCM Events
Oracle Cloud Infrastructure
OCI – Day One and Beyond- Mastering Cloud Visibility: Security Monitoring & Governance in OCI.
Monday, 18 August, 2025 10-11 AM PT


Join us for an insightful webinar where we dive into the core pillars of Oracle Cloud Infrastructure (OCI) security monitoring and governance services.
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OCI – Oracle WebCenter Content on OCI – Rethink What You Know About Enterprise Content
Tuesday, 19 August, 2025 10-11 AM PT


Discover how Oracle WebCenter Content has evolved with its availability on Oracle Cloud Infrastructure (OCI) Marketplace.
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OCI – Developer Coaching: Complex document handling with OCI Generative AI
Wednesday, 20 August, 2025 2-3 AM PT


In this Developer Coaching session, we walk through a practical implementation of a generative AI pipeline built on Oracle Cloud Infrastructure (OCI)
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OCI – Developer Coaching: Build Agentic AI Solutions with Oracle Cloud Infrastructure’s AI Agent Framework
Wednesday, 20 August, 2025 9-10 AM PT


Learn how to build intelligent, agentic AI solutions using the Oracle Cloud Infrastructure (OCI) AI Agent Framework.
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OCI – Day One and Beyond: Crack the Code to Cloud Efficiency with OCI Ops Insights
Monday, 25 August, 2025 10-11 AM PT


Discover how Ops Insights uses machine learning on SQL and historical data to spot issues, forecast usage, plan capacity, and optimize resources to prevent outages and boost performance.
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OCI – Developer Coaching: SQL Developer Copilot Integration in Microsoft VSCode and MCP Support for Oracle Database
Wednesday, 27 August, 2025 2-3 AM PT


Join us live to get a first look at two major innovations for Oracle Database developers: SQL Developer integration with Microsoft Copilot for VSCode Supercharge your workflow with intelligent assistance for Oracle Database 23ai.
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OCI – How MCP Helps Supercharge Oracle Database Development with Agentic AI
Wednesday, 27 August, 2025 6-7 AM PT


This webinar will explore two breakthroughs that are poised to transform how developers can get more out of Oracle Database and AI technologies.
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Don't miss a single OCI event! Check out the OCI calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All OCI Events
Analytics
Analytics - Fusion Data Intelligence: Import and Analyze Your Data in FDI
Monday, 18 August, 2025 11-11:45 AM PT

This webinar will cover extending analytics capabilities for business analysts in Fusion Data Intelligence (FDI).
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Analytics - Oracle Analytics: Mobile Insights on the Go
Tuesday, 19 August, 2025 7-8 AM PT

In this session, we will explore the various mobile applications that seamlessly integrate with the Oracle Analytics platform, offering you insights and analytics on the go.
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Oracle Analytics Leaders Meeting
Tuesday, 19 August, 2025 9-10 AM PT

Customers are encouraged to join this quarterly virtual meeting to hear the latest updates from Oracle Analytics Product Strategy and Product Management.
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Analytics - Fusion Data Intelligence: CEAL Guidance Office Hours | APAC and Middle East
Wednesday, 20 August, 2025 11 PM - Thursday, 21 August, 2025 12 AM PT

CEAL Team is holding Office Hours to answer Implementation related questions
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Analytics - Fusion Data Intelligence: Overview for Fusion ERP Analytics 25.R3 Application Release
Monday, 25 August, 2025 8:30-9:30 AM PT

Join our Product Management team to learn about new features that are part of 25.R3 Application release of Fusion ERP Analytics.
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Analytics - Fusion Data Intelligence - Customer Onboarding 101
Monday, 25 August, 2025 10-10:45 AM PT

This session is to help new Fusion Data Intelligence (FDI) customers onboard and plan for a successful implementation.
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Analytics - Fusion Data Intelligence: Parameters in FDI
Monday, 25 August, 2025 11-11:45 AM PT

In this webinar you will learn how to filter, customize and dynamically update your visualizations, reports and dashboards.
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Analytics - Fusion Data Intelligence: Proactive Supplier Risk Management Through Payables Insights Using Fusion ERP Analytics
Tuesday, 26 August, 2025 6-7 AM PT

In this session, you learn how ERP Analytics helps you proactively manage payables and supplier on-time payment risk.
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Analytics - Fusion Data Intelligence: CEAL Guidance Office Hours | Americas and Europe
Wednesday, 27 August, 2025 8-9 AM PT

CEAL Team is holding Office Hours to answer Implementation related questions.
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Don't miss a single Analytics event! Check out the Analytics calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All Analytics Events
Oracle Go Cloud Solutions
Oracle Go – Exploring the Oracle ACE Program: Level up Your Impact with Rewards and Recognition
Tuesday, 19 August, 2025 8-9 AM PT


Are you passionate about Oracle technologies and eager to make a bigger impact in the community? Join us for an engaging webinar where Oracle ACEs demystify the Oracle ACE Program.
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Oracle Go – How to use Oracle Cloud Success Navigator for Fusion Release Planning and Feature Adoption
Wednesday, 20 August, 2025 11 AM - 12 PM PT


As innovative features are rolled out each quarter for Oracle Fusion Cloud Applications, it can be a challenge to keep up with managing updates and supporting related change across your organization.
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Oracle Go – Office Hour: Commercial Metrics Usage and Drill Through Reports
Thursday, 21 August, 2025 8-9 AM PT


This is a special "Open Mic" Office Hours where you’ll have the opportunity to talk with our Oracle experts and ask them questions about the SaaS Service Usage Metrics Reports and Hosted Named User Usage Drill Through reports.
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Oracle Go – Leveraging Proactive Monitoring for Strategic Decisions
Monday, 25 August, 2025 8-9 AM PT


This presentation will show you how proactive monitoring transforms your Fusion environment into a powerful asset, providing the visibility and data insights you need to make critical business decisions and drive success.
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Oracle Go – Security Plans for AI Systems
Tuesday, 26 August, 2025 11 AM - 12 PM PT


Organizations which plan for and perform regular security validation and maintenance for AI systems can benefit from improved data protection.
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Oracle Go – Oracle's Onboarding Portal: How To Make Your Experience with Oracle Cloud Portal Successful
Wednesday, 27 August, 2025 11 AM - 12 PM PT


You will learn several important things that you need to know about the Oracle Cloud Portal during this one-hour session.
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Oracle Go – TLS in Practice: Protecting Data As It Moves To and From Oracle SaaS
Thursday, 28 August, 2025 9-10 PM PT


This session focuses on how Transport Layer Security (TLS) safeguards data flowing to and from Oracle SaaS applications.
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Don't miss a single Oracle Go Cloud Solutions event! Check out the Oracle Go Cloud Solutions calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All Oracle Go Cloud Solutions Events
Oracle Guided Learning
OGL – Extending Oracle Guided Learning beyond Oracle Fusion Cloud
Tuesday, 19 August, 2025 5-6 PM PT

This webinar will be an educationary opportunity to understand how you can extend your Oracle Guided Learning solution beyond Oracle Fusion Cloud solutions.
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OGL - Condições de Guia e passos (em português) / Guide and Step Conditions (In Portuguese)
Monday, 25 August, 2025 10-11 AM PT


Neste mini webinar, analisaremos e apresentaremos as Condições de Guia e Passo mais comunes, além de compartilhar algumas boas práticas e exemplos de como usá-las para melhorar a experiência do usuário final.
Register for Event

Don't miss a single OGL event! Check out the OGL calendar on Cloud Customer Connect for a complete list of new and upcoming events.
All OGL Events
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