Performing self-service diagnostics

1Collect diagnostic data

In the Identity Cloud Service console, expand the Navigation Drawer , click Settings, and the click Diagnostics.

Select Activity View, and then click Save.

Oracle Identity Cloud Service captures diagnostic data for the next 15 minutes. Use this time to reproduce the problem.

2Download diagnostic data

Expand the Navigation Drawer , then click Reports.

Click Diagnostic Data.

Select CSV as the report format, click Download Report, and then save the report file.

3Open the Diagnostic Data report

Open the CSV file using a spreadsheet editor
(such as Microsoft Excel).

Enable the spreadsheet filter
(in Microsoft Excel, click Data, and then select Filter).

Your spreadsheet editor will display filter check boxes for each column.

 

4Debug diagnostic events

To isolate administrative events in Oracle Identity Cloud Service, select admin from the Component column drop-down list .

To isolate login and logout events, select SSO from the Component column drop-down list.

To isolate custom application integration and OAuth events, select OAuth and Authorization/getAllowedScopes from the Component column drop-down list.

To verify events chronologically, select Select All from the Component column drop-down list.

By default, the CSV file displays all events chronologically, starting with the most recent events.

5Troubleshoot a custom application

To isolate custom application integration and OAuth events, select OAuth and Authorization/getAllowedScopes from the Component column drop-down list.

In the diagnostic log, look for messages with application errors (such as Error request: Client authentication failed).

Use the error log to identify and isolate the error in your custom application.
(As an example, you typically see the Error request: Client authentication failed when your application is providing incorrect values for the client ID and the client secret.)

 

6Troubleshoot Oracle Identity Cloud Service

In case you encounter errors with Oracle Identity Cloud Service components, close your CSV file.

Go to https://support.oracle.com and sign in with your credentials.

Click Switch to Cloud Support.

In the Cloud Dashboard, confirm that there are no planned outages for Oracle Identity Cloud Service, and then click Create Service Request.

Select Oracle Identity Cloud Service as the service type.

Complete your service request.