While you're at Oracle OpenWorld, Oracle Customer Support Services invites you to take advantage of this exclusive, once-a-year opportunity to interact with Oracle Services experts. With 27 sessions, hands-on demos, and special networking events, you’ll find relevant, useful information about how Oracle Customer Support Services enables the success of your Oracle hardware and software investments through a lifecycle of services that cover the complete Oracle stack.
Review the Advanced Customer Support Services sessions, and learn how to achieve high system availability and optimized performance.
For a complete listing of Customer Support Services sessions and activities, reference the Focus On Customer Support Services document.
Don't miss the chance to talk with experts about the challenges your business faces, see new ideas in action, and learn new ways to drive results with Oracle services.
Attend one or more of our 17 sessions to learn best practices for supporting and upgrading Oracle products and to hear how others are getting the most out of their hardware and software by tapping into all the features and entitlements of Oracle Premier Support, including Oracle Platinum Services. Learn more.
Learn best practices and tips for leveraging the mission-critical support delivered by Oracle Advanced Customer Support Services by attending one or more of our 8 sessions. Learn more.
Maximize your Oracle OpenWorld experience with Oracle University. This one-day training event on Sunday, September 30, offers 16 unique deep-dive training courses covering popular Oracle technology topics, all taught by expert instructors. Learn more.
In addition, Oracle University is offering the following sessions during Oracle OpenWorld. Refer to the Oracle OpenWorld content catalog for more information.
Do you interact directly with Oracle Support and the My Oracle Support community to maintain and manage your Oracle solutions? If so, this event is for you. Join us the evening of Monday, October 1, for fun, networking, beer, wine, appetizers, brewery tours, and more at the third-annual My Oracle Support community meet-up. Learn more.
Don't miss the opportunity to meet with the stars of Oracle Support. Ask our experts your toughest questions about Oracle hardware, software, and engineered systems. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Oracle Enterprise Manager Ops Center Everywhere program. Learn about Oracle Advanced Customer Support Services and their tailored, mission-critical support services that can help you maintain and maximize the performance of all mission-critical Oracle systems.
The Oracle Support Stars Bar is open all week. You can find it at the Moscone West Level 2 Lobby during the following times. Learn more
Professionals interested in Oracle certification—or who already have Oracle certification credentials— should visit the certification lounge to learn about the many benefits of Oracle and the certification process.
While at the lounge you’ll be able to relax with complimentary internet access, food, and beverage. In addition, you’ll have access to certification preparation exams, and more. It's a great opportunity to network with other Oracle-certified attendees, get answers to your questions about Oracle certification, and learn more about additional credentials that may be of interest to you.
You can find the lounge at Moscone South, rooms 250 and 262, during the following times.
See the latest service innovations from Oracle Premier Support, Oracle Advanced Customer Support Services, and Oracle University. Stop by our services booths co-located within key product demo areas.
We want to understand how you, as the customer, use My Oracle Support to manage your business. Our goal is feedback! Tell us what works, what functionality you need, and what improvements can be made to the portal. This is your chance to help us improve the My Oracle Support portal. Learn more
Chat is available Monday through Friday from 6:00 a.m. to 6:00 p.m. (Pacific). E-mail or call if you need assistance after these hours.
E-mail or call with questions anytime. You can also chat live Monday through Friday from 6:00 a.m. to 6:00 p.m. (Pacific).
Monday, September 23
9:45 a.m.–6:00 p.m.
9:45 a.m.–10:45 a.m. (Dedicated Hours)
Tuesday, September 24
9:45 a.m.–6:00 p.m.
2:15 p.m.–2:45 p.m. (Dedicated Hours)
Wednesday, September 25
9:45 a.m.–4:00 p.m.
2:15 p.m.–3:30 p.m. (Dedicated Hours)