Oracle Customer Support Services at Oracle OpenWorld 2012

Sessions

Don't miss the chance to talk with experts about the challenges your business faces, see new ideas in action, and learn new ways to drive results with Oracle services.

• Oracle Premier Support
• Oracle Advanced Customer Support Services
• Oracle University

Oracle Premier Support

Attend one or more of our 17 sessions to learn best practices for supporting and upgrading Oracle products and to hear how others are getting the most out of their hardware and software by tapping into all the features and entitlements of Oracle Premier Support, including Oracle Platinum Services. Learn more.

• Get Proactive: Best Practices for Maintaining Oracle E-Business Suite 12
• Get Proactive: Best Practices for Supporting Oracle Enterprise Performance Management Products
• Oracle Platinum Services: Unlock More Value with Advanced Support
• Get Proactive: Best Practices for Maintaining and Upgrading Oracle Database
• My Oracle Support: Tips and Techniques for Getting the Best Hardware Support Possible
• Get Proactive: Best Practices for Maintaining and Upgrading Oracle Solaris
• Get Proactive: Best Practices for Maintaining and Upgrading Siebel CRM
• Get Proactive: Best Practices for Maintaining Oracle Fusion Middleware
• Get Proactive: Best Practices for Supporting Oracle Exadata
• Get Proactive: Best Practices for Supporting Sun Server and Storage Systems
• Get Proactive: Best Practices for Supporting Oracle Fusion Applications
• Get Proactive: Best Practices for Upgrading and Maintaining JD Edwards Products
• Get Proactive: Best Practices for Finding Answers in My Oracle Support for Oracle Database
• Get Proactive: Best Practices for Maintaining Primavera Solutions
• Get Proactive: Best Practices for a Faster, Smoother Oracle E-Business Suite Period Close
• Get Proactive: Best Practices–SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
• Get Proactive: Best Practices for Maintaining and Upgrading PeopleSoft Products

Oracle Advanced Customer Support Services

Learn best practices and tips for leveraging the mission-critical support delivered by Oracle Advanced Customer Support Services by attending one or more of our 8 sessions. Learn more.

• Deploying Oracle Fusion Middleware: Best Practices from TIAA-CREF
• Upgrading to Oracle E-Business Suite 12: Best Practices from Fidelity
• Oracle Platinum Services: Unlock More Value with Advanced Support
• Oracle Database Upgrade with Oracle GoldenGate: Best Practices from Comcast
• Oracle Exadata for Database Consolidation: Best Practices from Bank of America
• • Tips from AT&T: Oracle E-Business Suite, Oracle Database, and Oracle Engineered Systems
• High-Volume OLTP with Oracle GoldenGate: Best Practices from Comcast
• Oracle Real Application Testing: Tips from Bank of America

Oracle University

Maximize your Oracle OpenWorld experience with Oracle University. This one-day training event on Sunday, September 30, offers 16 unique deep-dive training courses covering popular Oracle technology topics, all taught by expert instructors. Learn more.

• PeopleSoft Test Framework Script Creation and Optimization
• New Integration Technologies for PeopleSoft PeopleTools 8.52
• Oracle Fusion Applications: Security Fundamentals
• Certification Exam Cram: Oracle Database 11g: New Features for Administrators
• Oracle Exadata Database Machine Administration Workshop
• Introduction to Big Data
• Using Oracle Enterprise Manager Cloud Control 12c
• Using Java: For PL/SQL and Database Developers
• Developing Portable Java EE Applications with the Enterprise JavaBeans 3.1 API and Java Persistence API 2.0
• Developing Secure Java Web Services
• Using the Latest Java EE and SOA to Architect and Design Robust Enterprise Applications
• Oracle Business Intelligence 11g: Overview to Analyses and Dashboards
• Oracle Fusion Middleware 11g: Build Applications with Oracle ADF
• Oracle Fusion Middleware 11g: Administer Forms Services
• Oracle SOA Suite 11g Administration
• Oracle WebLogic Server Administration Essentials

In addition, Oracle University is offering the following sessions during Oracle OpenWorld. Refer to the Oracle OpenWorld content catalog for more information.

• Being a Data Scientist with Oracle Big Data
• Test Framework in PeopleSoft PeopleTools Release 8.52: Test Creation, Optimization, Maintenance

Networking Events and Opportunities

My Oracle Support Community Meet-up

Do you interact directly with Oracle Support and the My Oracle Support community to maintain and manage your Oracle solutions? If so, this event is for you. Join us the evening of Monday, October 1, for fun, networking, beer, wine, appetizers, brewery tours, and more at the third-annual My Oracle Support community meet-up. Learn more.

Oracle Support Stars Bar

Don't miss the opportunity to meet with the stars of Oracle Support. Ask our experts your toughest questions about Oracle hardware, software, and engineered systems. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Oracle Enterprise Manager Ops Center Everywhere program. Learn about Oracle Advanced Customer Support Services and their tailored, mission-critical support services that can help you maintain and maximize the performance of all mission-critical Oracle systems.

The Oracle Support Stars Bar is open all week. You can find it at the Moscone West Level 2 Lobby during the following times. Learn more

Oracle Certification Program Lounge

Professionals interested in Oracle certification—or who already have Oracle certification credentials— should visit the certification lounge to learn about the many benefits of Oracle and the certification process.

While at the lounge you’ll be able to relax with complimentary internet access, food, and beverage. In addition, you’ll have access to certification preparation exams, and more. It's a great opportunity to network with other Oracle-certified attendees, get answers to your questions about Oracle certification, and learn more about additional credentials that may be of interest to you.

You can find the lounge at Moscone South, rooms 250 and 262, during the following times.

Customer Support Services Demo Pods

See the latest service innovations from Oracle Premier Support, Oracle Advanced Customer Support Services, and Oracle University. Stop by our services booths co-located within key product demo areas.

Moscone North: Lower Lobby

• Unlock More Value with Oracle Platinum Services (Engineered Systems Showcase)

Moscone West: Applications Exhibition Hall

• Oracle E-Business Suite: Avoid the Unexpected, Get Proactive (Workstation ID: 068)
• PeopleSoft: Avoid the Unexpected, Get Proactive (Workstation ID: 059)
• Learn More from Oracle: Flexible Options to Learn Anywhere, Anytime (Workstation ID: 105)

Moscone South: Technology Exhibition Hall

• Oracle Database: Avoid the Unexpected, Get Proactive (Workstation ID: 004)
• Oracle Fusion Middleware, EPM/BI: Avoid the Unexpected, Get Proactive (Workstation ID: 259)
• Servers and Storage: Avoid the Unexpected, Get Proactive (Workstation ID: 169)
• Learn More from Oracle: Flexible Options to Learn Anywhere, Anytime (Workstation ID: 003)

My Oracle Support Customer Portal Experience Community Roundtable

We want to understand how you, as the customer, use My Oracle Support to manage your business. Our goal is feedback! Tell us what works, what functionality you need, and what improvements can be made to the portal. This is your chance to help us improve the My Oracle Support portal. Learn more