Oracle Support Stars Bar

Sanjay Anne leads the strategy and management function for Oracle Advanced Customer Support Services’ server and storage portfolio, covering initiatives such as virtualization and technology transformation/ modernization. He brings enterprise technology experience, with more than a decade of senior management roles in product management, engineering, and technical consulting. His team is responsible for understanding customer requirements and providing world-class solutions to address their needs.

Ron Balzer is the senior principal service delivery manager for Oracle Advanced Customer Support Services’ AT&T Enterprise account management team. He is directly responsible for solution support and governance for AT&T’s supply chain environments. Ron specializes in provisioning proactive and reactive services across the Oracle technical stack, including Oracle applications, hardware, and core technologies. He provides leadership and insight in the solution support center to AT&T. Ron has been with Oracle for 13 years and has more than 20 years of support experience. He is located in Pittsburg, Pennsylvania.

Carl Benefiel has 14 years of experience in technology product management and marketing. He is currently responsible for Oracle Advanced Customer Support Services’ global product management for pre-engineered systems and Oracle core technologies. Services in this area include installation, configuration, postproduction assessments, advanced support options, monitoring, and resolution.

Mike Cashen has 10 years experience in working with customers on their technology investments to meet their unique business requirements in hardware, software technology, and applications. Since joining Oracle, Mike has helped early adopters of new Oracle products minimize their risk by aligning their specific business objectives with services that bring the anticipated business value to their investment. He also focuses on aligning complex operational requirements with customer-specific support models that meet short- and long-term operational goals for their Oracle investments.

Stephen Donachie is responsible for the team that provides solution governance for ITIL-based advanced monitoring and resolution services to the global solution architect community. In addition, he is responsible for implementing and engineering advanced monitoring and resolution services, including full and selective outsourced services, for Oracle technology. He and his team work closely with new customers to understand their requirements, ensuring that engineering and operational capabilities meet the specific needs of the customer. After solution delivery, his team also provides postimplementation account management services.

Mauricio Goez has been in customer support for nearly eight years and currently manages a team of customer response representatives in North America and Latin America. Before his current role, he worked as an IT consultant focusing on business intelligence projects in Colombia. He looks forward to working in the Oracle Support Stars Bar each year because it gives him the opportunity to meet more Oracle customers and help them address complex (or even simple) issues.

David Kershen is an advanced customer support product manager responsible for advanced monitoring and resolution. He recently has provided advanced monitoring services for Oracle Exadata, Oracle Exalogic, and Oracle E-Business Suite. Prior to the Sun acquisition, David was a product manager for Sun’s managed operations services, and the business manager of remote managed services at StorageTek. He has been part of the Oracle/Sun/StorageTek team since 1999, and has more than 25 years of IT experience, serving in both open systems and mainframe environments. David was a founding member of OpenTech Software in 1993, and Storability Inc. in 1999. He is a subject matter expert in the areas of remote monitoring solutions, storage management, complex backup systems, and business continuance, and he has had articles published in ComputerWorld, Datamation, Enterprise Systems Journal, and NASPA Magazine.

Cynthia Kittelsen joined Oracle 2010 with the Sun Microsystems acquisition. Cynthia is responsible for developing and managing specific advanced customer services geared toward the needs of the global business units within Oracle. In addition Cynthia works within the team designing and developing next-generation advanced customer services for Oracle customers.

Suraj Krishnan has more than 16 years of experience in the areas of technology management, product management, consulting, development, and program and service management. He currently heads the Applications and Middleware area within Oracle’s Solution Support Engineering group, which specializes in enterprise applications, middleware, engineered systems, and industry verticals. He has a bachelor’s degree in Mathematics and a master’s degree in Business Administration and Computer Science.

Puventhrie Naidoo has been with Oracle for 15 years. She leads a team responsible for business development in North America. Puventhrie and her team work closely with customers to understand their requirements and concerns and help craft a solution, as well as with the advanced customer services sales team that address the specific needs of the customer.

Raiza Pietramale has been with Oracle for more than 14 years. Originally with Oracle Advanced Customer Support Field Support, Raiza is now a technical lead with Oracle Advanced Customer Support Services for engineering and enterprise technologies. Oracle Advanced Customer Support Services’ shared service center (SCC) is a global business unit within Oracle Support that focuses exclusively on facilitating the continual operational improvement of customers' Oracle environment throughout the lifecycle. Raiza is responsible for and leads the SSC technical delivery for one of the largest financial enterprises in the U.S.

Govardhanan Ramachandran is part of the technical delivery team that supports enterprise customers on the east coast of the U.S. As the technical program manager for one of Oracle’s top clients, Govardhanan collaborates with the customer, technical leads, service delivery managers, and management to ensure the success of the customer’s technical projects and programs. In addition to taking care of proactive deliverables, he also provides oversight and guidance for the service delivery engineering team to help ensure seamless incident and problem management for the customer. Govardhanan has been with Oracle for more than five years, with more than two decades of relevant experience. He currently works out of his home in a suburb of Detroit, Michigan.

Nikki Rusconi has 11 years of experience in software and sales. She worked for JD Edwards as well as PeopleSoft before joining Oracle. She is currently responsible for developing opportunities for advanced customer support services in the central area of the U.S. Services include advanced support (Gold or Platinum level) for Oracle Exadata, Oracle Exalogic, and Oracle SPARC SuperCluster, as well as install and configuration guidance, health checks, software upgrades, and Oracle best practices.

Sanjay Banerjee has been with Oracle for eight years, having worked on the Oracle E-Business Suite Development, the Oracle E-Business Suite Center of Expertise, and the Oracle Fusion Applications support teams. Sanjay has developed and supported Oracle Projects, and now he supports Oracle Fusion Project Portfolio Management.

Richard Bingham joined Oracle 13 years ago, initially supporting industry products and solutions. He helped support Oracle's online B2B marketplace product, Oracle Exchange, as well as provided advanced diagnosis and resolution services for Oracle E-Business Suite’s procure-to-pay products. For the last three years Richard has been with the Oracle Fusion Applications support team, with a specific focus on partnering with product development to create diagnostic platforms, troubleshooting capabilities, and enhancing the supporting infrastructure. Richard is a speaker at Oracle OpenWorld 2012, and is author of the Oracle press book Managing Oracle Fusion Applications. He is very much looking forward to helping customers understand more about Oracle Fusion Applications.

Anish Desai is responsible for Oracle Fusion Applications proactive support initiatives. For the last several years Anish and his team have tirelessly worked toward making supportability an integral part of Oracle Fusion Applications. Anish is passionate about leveraging technology to provide a superior support experience to Oracle customers and has introduced several innovative solutions to achieve that goal. In his 15 years at Oracle, Anish has served in leadership roles with the Applications Development, Consulting, and Support organizations. Anish is looking forward to exchanging ideas with customers at his session, Get Proactive: Best Practices for Supporting Oracle Fusion Applications (CON3051).

Karanbir Dhillon has been with Oracle/PeopleSoft for 10 years. He specializes in CRM and has vast experience with Vantive and PeopleSoft CRM; he joined the Oracle Fusion Applications support team two years ago. He specializes in the customer hub, data quality, and marketing product areas in Oracle Fusion CRM. He also has very good knowledge of the entire Oracle Fusion Applications technology stack, along with the Oracle Fusion Applications provisioning framework. He is looking forward to participating in this year's Oracle OpenWorld and presenting a session on the logging/tracing and diagnostic capabilities of Oracle Fusion Applications.

Christiaan Hofland has been with Oracle for more than 20 years. For the last 3 years he has managed the Global Oracle Fusion Applications Technologies team that supports customers with the installation, system administration, security, reporting, and customization of Oracle Fusion Applications. Before that he managed several Oracle Fusion Middleware support teams and worked as support engineer.

Mahdi Hijazi joined Oracle eight years ago to support PeopleSoft Advanced Benefits and PeopleSoft Human Resources. He then moved to the Oracle Fusion Applications team a year ago to focus on supporting Oracle Fusion Workforce Management. Mahdi is looking forward to helping customers gain a deeper understanding into Oracle Fusion Applications.

Resham Jotwani has been with Oracle/Siebel for 13 years. She specializes in CRM; she started her career as a support engineer for Siebel CRM and then moved into support management a few years later. Over the last few years has worked as a senior manager for Siebel and then PeopleSoft CRM products. She moved into the Oracle Fusion Applications CRM team earlier this year, managing the team and working closely with the Development and Strategy teams. She is looking forward to participating in this year's Oracle OpenWorld and connecting with the growing customer community for Oracle Fusion Applications CRM.

Amit Katariya has been with Oracle for seven years and specializes in supply chain planning applications. He joined Oracle Fusion Applications support team a year and a half ago to support production information management and inventory products. He holds bachelor’s degree in production engineering and master’s degree in industrial engineering and management. He is excited to be part of Oracle OpenWorld and is looking forward to talking to customers and business partners.

Abimani Peiris came to Oracle Support through the LogicalApps acquisition in 2008 and now is based in Redwood Shores, California. She is currently working with Oracle Fusion Applications; she worked with Oracle Governance, Risk, and Compliance applications for more than eight years. She focuses on Oracle Application Access Controls Governor, Oracle Transaction Controls Governor, and Oracle Preventive Controls Governor, and she specializes in Oracle General Ledger. She is looking forward to meeting with customers and answering questions at Oracle OpenWorld.

Srilatha Shanigarapu has 13 years of experience working with Oracle’s HCM suite and has worked for Oracle for last 8 years, supporting Oracle E-Business Suite, the Oracle E-Business Suite center of expertise, and Oracle Fusion Applications. Srilatha now supports the Oracle Fusion Human Capital Management, Oracle Fusion Compensation, and Oracle Fusion Benefits teams.

Sunder Subramanyan has been with Oracle/PeopleSoft for 13 years. A member of the PeopleSoft Installs/Upgrades team for 10 years, he now works on the Oracle Fusion Provisioning and Oracle Landed Cost Management teams. A certified Oracle DBA, Sunder specializes in supporting installs, upgrades, patching, and general system administration. Sunder is the lead for the Oracle Fusion Applications Provisioning and Oracle Landed Cost Management team, and his current responsibilities include supporting customers installing and patching Oracle Fusion Applications and Oracle Fusion Functional Setup Manager.

Cassie Brown started with Oracle two years ago in Denver, Colorado. She currently works on the JD Edwards EnterpriseOne Financials team supporting the accounts payable, accounts receivable, real estate, advanced real estate forecasting, and address book modules. Before her current role, she earned her master's degree in Computer Information Systems at Colorado State University. Cassie is looking forward to meeting customers to address their questions and learn more about how Oracle products are used to support their business.

Patrick Mares has been supporting Oracle's JD Edwards EnterpriseOne software for more than 14 years. Based in Denver, Colorado, he currently works in the JD Edwards EnterpriseOne Manufacturing and Distribution group primarily focused on supporting customers with JD Edwards EnterpriseOne Configurator issues. As a senior resource, he provides solutions for multiple supply chain modules including shop floor control, planning, sales order processing, and advanced pricing. Patrick looks forward to interacting with customers at Oracle OpenWorld.

Boon-Long Ng started his career as a technical support engineer in the JD Edwards EnterpriseOne product line. During his 13 years with Oracle, Boon had the opportunity to be a part of each of the three core JD Edwards EnterpriseOne technical support areas. He then spent 2 years as a manager in the JD Edwards EnterpriseOne development organization before returning to his roots in support. Boon is excited to have the opportunity to interact with customers who are implementing or upgrading their JD Edwards EnterpriseOne system, and looks forward to learning how Oracle can improve the support experience.

Rick Schafer has been leading support organizations in the software and high tech industry for 20 years, the past 12 of those with Oracle. Rick’s tenure with Oracle began within the JD Edwards EnterpriseOne Manufacturing and Supply Chain team. Rick is responsible for leading the global JD Edwards EnterpriseOne Financial and Human Capital Management teams. He is also responsible for a cross-functional Oracle Support team focused on internal process management and operational excellence. Rick is a customer advocate who recognizes that customer success, service excellence, and customer satisfaction are the cornerstones of any successful business.

Tim Bower has more than 14 years experience working with PeopleSoft products as a customer, a PeopleSoft consultant, and in Oracle/PeopleSoft customer support. He has worked the past 8 years in support, effectively resolving technical escalations. Tim’s primary skill set is in PeopleSoft PeopleTools technology and architecture, and he is able to address many of the performance and scalability issues Oracle customers encounter while implementing PeopleSoft products.

Gordon Brown has supported PeopleSoft installs and upgrade at Oracle since 1997. He also supports related products including the change assistant, Oracle Configuration Manager, and PeopleSoft’s test framework.

Mary June Dorsey has been with Oracle/PeopleSoft support for more than 10 years. She leads the Global PeopleSoft support team. She looks forward to discussing your Oracle Support experience.

Bella Fekson has 15 years of PeopleSoft Time and Labor experience and is based out of Pleasanton, California. She has worked with PeopleSoft Customer Support since 2000, and came to Oracle through the PeopleSoft acquisition. Bella is committed to customer success and is looking forward to meeting new customers as well as the many customers she has supported and worked with in the past.

Ken Lyman has been supporting PeopleSoft applications since 1997. He currently leads the PeopleSoft Campus Solutions support team. His team is highly engaged with Oracle's Proactive Support program. Please bring any questions you have about what Oracle is doing to make support proactive.

Mike Manes started with PeopleSoft 11 years ago in Global Customer Support and has been working with Oracle since the acquisition. He currently supports PeopleSoft Supply Chain Management applications in the areas of purchasing, services procurement, and e-procurement, as well as with PeopleSoft Integration Broker. He enjoys taking on the more difficult and technical issues relating to PeopleSoft supply chain management and working with customers to resolve their product issues with the highest level of satisfaction.

Anjana Muraleedharan has 12 years experience with PeopleSoft HCM solutions and is based in Chicago, Illinois. Anjana was originally a consultant with PeopleSoft; she moved to Oracle Support 4 years ago. She is looking forward to sharing best practices for employee administration and development, workflow, and approval framework solutions at Oracle OpenWorld.

Minesh Patel has 15 years experience in Oracle software support, effectively resolving technical escalations. He has a variety of skills in support, management, and development. His main focus area for the past 9 years has been PeopleSoft integration technologies including Oracle Fusion Applications and Oracle Application Integration Architecture. He has worked on almost all the PeopleSoft PeopleTools technologies.

Ana Siqueira has been with Oracle/PeopleSoft for 13 years. Her primary focus has been providing functional and technical support for PeopleSoft Payables, PeopleSoft eSettlements, and PeopleSoft Cash Management. She will be happy to assist you and is looking forward to meeting customers.

Santhi Tallapaneni has been with Oracle/PeopleSoft for more than five years and is based in Pleasanton, California. Please bring your questions regarding PeopleSoft Expenses and integration points and she will be happy to assist you.

Tim Craig has more than 10 years experience supporting and managing Oracle’s software-as-a-service offerings. He engages with many customers to listen, understand, and employ that feedback into process, product, and service improvements within Oracle. Tim has a rich and deep general knowledge of Oracle CRM On Demand. He is very interested in meeting new customers and building and renewing relationships with customers he’s worked with throughout his many years at Oracle.

Pius Fung joined Oracle as part of the Endeca acquisition. He has 13 years of experience supporting various enterprise software products and spent the last 5 years helping Endeca customers to be successful. Pius currently specializes in Oracle Endeca Information Discovery. He also develops internal tools and processes. Pius is based in San Jose/Santa Clara, California, and is excited to be a first-time participant at Oracle OpenWorld.

Sachin Korde has worked with the PeopleSoft CRM team for more than five years. He has successfully completed the “We Care” program for many customers. He has very strong technical skills and he works on almost every product in People Soft CRM, specializing in People Support, PeopleSoft Help Desk, and PeopleSoft Applications Portal, as well as in installations and upgrades, and online marketing. He is looking forward to meeting customers at Oracle OpenWorld.

Prem Lakshmanan has been with Oracle for more than 16 years. He implemented the first Siebel internal CRM environment that is now the back-end of My Oracle Support. He heads an organization of highly trained engineers 16 global support centers that support Siebel CRM technologies.

Iain McGonigle rejoined Oracle as part of the Siebel acquisition. He is based in Oracle’s Reading, England, office and leads a global CRM organization handling a range of products including Siebel, PeopleSoft CRM, Oracle CRM On Demand, Oracle ATG, Oracle Knowledge, and Oracle Endeca. He is very keen to meet customers of the various CRM products and to understand their experience.

Alexandre Prisajni started with the Siebel QA team 14 years ago and spent last 7 years working in the Oracle/Siebel CRM product support team, mainly focusing on call center functionalities such as computer telephony integration, communications server, e-mail response, SmartScripts, and e-mail marketing server. Now at Oracle, Alexandre is a principal technical support engineer based in Redwood Shores, California.

Muthukumar Srinivasan started as a senior support engineer 11 years ago at Siebel. He has worked in business function, system administration, upgrades, lab administration, security, and authentication. He has worked as a primary for a business function group and an expert in the core-tech group for several years. He has been involved in various escalations with critical and complex issues. He often handles severity 1 issues, and as backup for less-critical issues. He also provides support as a weekend support engineer. He possesses strong skills in issues involving load balancing, clustering, operating systems, crashes, leaks, performance and hanging, Web servers, firewalls, networking, and more. He has also been heavily involved in providing weekend support for critical, complex, and severity 1 issues.

Tom Love joined Oracle with the acquisition of Taleo and has more than 20 years of leadership experience in the customer services and support industry. Tom leads the Oracle Taleo Global Customer Support organization, which is focused on fielding customer service requests for Oracle Taleo Recruiting Cloud Service, Oracle Taleo Onboarding Cloud Service, Oracle Taleo Performance Management Cloud Service, and Oracle Taleo Learn Cloud Service. Tom is located in Oracle’s Jacksonville, Florida, office and is excited about the opportunity to meet with customers at this high-energy event.

Pierre-Luc Pelletier has been with Taleo Customer Support since 2005 and came to Oracle through the Taleo acquisition in 2012. Pierre-Luc has held various roles in the Taleo Customer Support team over the years and he has developed an incredible depth and breadth of knowledge of all Oracle Taleo products delivered via the cloud. Pierre-Luc will be happy to answer your product or support questions.

Coby Adams is from Orlando, Florida, and has been with Oracle for more than 12 years. Formerly a global technical lead specializing in XML for the Content Management team, he is now a global technical lead for Oracle SPARC SuperCluster. He is looking forward to meeting engineered systems customers t this year’s Oracle OpenWorld.

Esteban D. Bernal has been a member of Oracle Support for more than 13 years. Esteban specializes in Oracle Automatic Storage Management and other storage-related database components including Direct Network File System, Database File System, Oracle Exadata, and Oracle Automatic Storage Management's Dynamic Volume Manager and Cluster File Systems features. Esteban has also supported the Install, Utilities, Spatial, and Context database features, along with Oracle Clusterware and Oracle Real Application Clusters. Over the years, he has worked in the RDBMS support team. He leverages his expertise by delivering Webcasts and internal training and helping customers with critical and complex technical issues. He was part of the Advanced Resolution team and currently is the technical lead for the Storage support team in the U.S. It's Esteban's first time participating in Oracle OpenWorld, and he is looking forward to meeting customers and sharing his knowledge.

Srin Bhashyam has been with Oracle for 17 years, having joined Oracle Support Services in March 1995. Srin spent 3 years in Oracle’s Australia Global Support Center and now has been a part of the Languages BDE team at HQ for the last 12 years. As part of his regular work, Srin enjoys working with highly escalated and complex issues for customers. He triages customer bugs and deals with all associated escalations and backport requests, making sure that they are resolved in a timely manner and ensuring a positive overall experience with Oracle products. Srin routinely deals with executive-level escalations in the areas of Oracle XML Database, Oracle XML Developer Kit, PL/SQL, and precompilers.

Chris Crocker has been working with database technologies for the past 20 years, earning a Master of Science degree along the way. For the last 13 years, Chris has been a member of the Database Performance team for Oracle Global Customer Support. Chris works as an advanced resolution and technical lead, helping both customers and fellow Oracle employees resolve complex technical problems involving database and SQL performance. In addition to the day-to-day work, over the years, Chris has delivered presentations and trainings on topics involving Oracle Real Application Testing, SQL plan management, the cost-based optimizer, database performance best practices, and a variety of other subjects related to keeping Oracle Databases running with optimal performance. Based in Orlando, Florida, Chris has traveled around the United States and to other countries to conduct these presentations. This has provided him with the opportunity to meet with and discuss, in person, database issues with hundreds of customers. Chris is looking forward to meeting and talking to many more customers at Oracle OpenWorld.

Bhavin Desai is based in Bangalore, India, and has been a member of Oracle Support for seven years. He has provided support for users of Oracle Enterprise Manager since the 10.1 release. Bhavin is a global technical lead for Oracle Enterprise Manager installation, and works with critical, severity-1 and escalated customer issues, as well as with the Oracle Enterprise Manager Development team through the last several product releases. He also delivers training to the entire Oracle Enterprise Manager support team. He has specialized knowledge in installing and upgrading to Oracle Enterprise Manager 10gR5, 11g, and 12c, and in management server migration and plug-in deployment. He has received a Team Oscar for playing a significant role in ensuring that customers were able to apply Oracle Enterprise Manager’s bundle patch 1 successfully, and that any issues encountered were resolved in a timely manner. He is looking forward to meeting customers at Oracle OpenWorld 2012 and discussing the real-world challenges in implementing Oracle Enterprise Manager at the enterprise level.

Jaime Figueroa has been working with Oracle Support since December 1993. He started at Oracle’s Colombia offices and then moved to Oracle’s Orlando, Florida office in 1998 as part of the support center for Latin America. Jaime’s background is in database and he has worked on the Advance Resolution teams. Formerly the Global Team Lead for Oracle Automatic Storage Manager, Jaime now provides support for Oracle Exadata.

Mitch Flatland has 20 years in information technology. He holds a Master of Science degree with a concentration on database technology. He has experience with Access, SQL Server, and Oracle technologies, and formerly joined Oracle in the Work Group Technologies support team, quickly becoming team lead. His main focus was on helping customers with using Oracle on the Microsoft operating system. He was part of the first Advanced Resolution team, dealing with issues involving Oracle clients, middle-tier application servers, and databases on the Windows operating systems. He next joined the Platform Bug Diagnostic group focusing on the Windows platform, and after that the Windows Bug Diagnostic and Escalation team, defining the processes and procedures in support of Windows BDE and development. He has reviewed several Oracle manuals on using Oracle Real Application Clusters, and was the technical reviewer for an Oracle Press book. He also worked closely with Microsoft advance engineers to help build the Microsoft Joint Escalation team.

Jennifer Gramling has been part of Oracle Support for 13 years. She is based in Loveland, Colorado. Jennifer has worked the majority of her years in Oracle Enterprise Manager Support, with a couple of years supporting Oracle Applications. She is currently a principal support engineer working advanced resolution. Her willingness to provide top customer support for customers has made her the technical lead for organizations including HP, Genentech, and the U.S. Customs Border and Protection and Homeland Security agencies.

Ravi Handyal has more than 25 years of customer support experience handling Oracle Database and middleware products, with more than half that time spent working in Oracle Global Customer Services in the Redwood Shores, California headquarters. He currently manages the Global Database Bug Diagnosis and Escalation team. He is passionate about working with customers to ensure that production environments are proactively maintained for 99.99 percent uptime in accordance with Oracle's maintenance best practices and policies. He is looking forward to meeting customers at Oracle OpenWorld and talking to them about the real-world software maintenance challenges faced by DBAs and CIOs.

Paul Hassett has more than 15 years of support experience handling networking, operating system, and application server products; he spent the last five years based in Oracle’s Orlando, Florida office. He is currently working with the Engineered Systems support team focusing on Oracle Exalogic. Paul is responsible for maintaining the support lab infrastructure for the entire Exalogic support team. He enjoys working with customers and is looking forward to sharing his experiences with them at Oracle OpenWorld.

Werner He joined Oracle 3 years ago through the GoldenGate acquisition, and has been part of GoldenGate team for 14 years. Werner is based in Belmont, California, where he manages the support teams for Oracle’s information integration products, including Oracle GoldenGate, Oracle Streams, Oracle Advanced Queuing, and Oracle's implementation of the X/Open Distributed Transaction Processing XA interface. He looks forward to meeting all customers at the Oracle Support Stars Bar.

Khaled Kassis is a technical director with global responsibilities for Oracle Database high-availability product support. He joined Oracle in 1994 and has held top technical and management positions directing several advanced diagnostic and escalation teams. He is widely respected in the Oracle community, and his long track record of success makes him the person of choice for Oracle executives to lead and manage the most complex, critical, and demanding escalations. Khaled holds two Bachelor of Science degrees in Mathematics and Computer Science, and a Master of Science degree in Software Engineering and Systems Design. He has received several prestigious Top Performer awards.

Markus Kemper has been a part of Oracle Support for four years and is based in Dayton, Ohio. Markus is currently a member of the Oracle TimesTen In-Memory RDBMS support team. Markus is also the moderator for the TimesTen My Oracle Support community and the proactive support lead for the Oracle TimesTen, NoSQL, and Oracle Berkeley Database products.

Chin Lee started with Oracle Support more than eight years ago and is located at Oracle's Redwood Shores, California, headquarters. Chin supports Oracle Clusterware and Oracle Real Application Clusters as an advanced resolution engineer and technical lead. He has also supported Oracle Data Guard and Oracle Automatic Storage Management.

Chuck Lucas has worked in the Oracle Rocky Mountain Support Center for more than 12 years. During that time he has worked extensively in the database group and he specializes in national language support, tuning and performance, internals, and utilities. While working in the Advanced Resolution team for the past several years, Chuck received several awards for support including TSANet Champion and EM/DBA Oscar, and was one of the first two-time winners of the Oracle Customer Services Pacesetter award. He also is known for his cross-product competency support work and is currently involved in the ALCA project. Chuck is enthusiastically looking forward to sharing and learning at this year’s Oracle OpenWorld.

Roderick Manalac has been a member of Oracle Support for more than 20 years, since his graduation from UC Berkeley in 1989. He is based in Oracle's Redwood Shores, California, headquarters. Over the years, he has worked in the UNIX, SQL*Net, and RDBMS support teams. In 1996, Roderick joined the Center of Expertise team, helping Oracle customers solve complex database issues and providing best practices to achieve greater success. Roderick enjoys helping others and in his current role at Oracle, he leverages his expertise by delivering advanced internal training and helping customers with critical and complex technical issues. Roderick is available at the Oracle Support Stars Bar for Oracle Database and he is looking forward to sharing his knowledge on various database topics.

Silvio Martinez has been a member of Oracle Support for 20 years. Over the years, he worked as onsite support helping with installations, SQL/PLSQL, database administration, backup and recovery, advanced replication, tuning and Oracle development tools. He has been in several technical escalations teams including Advanced Resolution, where he dealt with advanced replication, distributed transactions, backup and recovery internals, internal errors (ORA-7445/ORA-600) and DB/SGA corruptions. He also served on the High Availability BDE team where he worked closely with Oracle Development. He is the global technical leader in database corruptions. Silvio has received awards for work within Oracle Support including the Product Line MVP Oscar.

Mike Matagrano has lived in the Bay Area for 36 years and always dreamed of working at Oracle. Mike has a degree in business from St. Mary's College. He started at Oracle in March 1996 answering customer calls in database support as a contractor and was hired full time a few months later. Mike spent two years in database support and nine years in database bug diagnosis and escalations. He has been managing the Database Performance team for the last three years. Mike has reviewed thousands of automatic workload repository reports over his lifetime and is always happy to review another one and make suggestions.

Himansu Pal has been a part of Oracle Bug Diagnosis and Escalation team since 1999. He supports a variety of database components and Oracle Enterprise Manager Grid Control products. He is based in Oracle's Redwood Shores, California, headquarters. Himansu has a degree in Computer Science and Engineering from Calcutta University, India. He has extensive experience in home-grown application development as well as several years experience as an Oracle Database administrator. He is very passionate about solving customers' complex real-world problems.

Vikash Palisetti has been part of the Oracle Customer Support organization since 1999. He started his career as a technical engineer working in the Oracle Fusion Middleware organization and as global technical lead for Oracle Application Express before moving into the database customer support organization as a manager. He managed the manageability team before taking over the high-availability team in North America. Palisetti’s team focuses on backup and recovery, corruption, and the Data Guard feature of Oracle Active Data Guard. Palisetti holds bachelor’s and master’s degrees in engineering as well as an Executive MBA degree. Palisetti is passionate about customer success and is always willing to go the extra mile for his customers. He is excited to be part of Oracle OpenWorld this year and hopes to meet customers and interact with them directly.

Ashok Paramasivan joined Oracle through the Sun Microsystems acquisition. He has been working in support for more than 10 years, supporting various middleware products including application servers, Web servers, and Java. For the past year Ashok has been part of the Engineered Systems support team supporting Oracle Exalogic. Ashok holds a master’s degree in Computer Science and a MBA, and he was recently certified as an Oracle Exalogic Elastic Cloud X2-2 Implementation Specialist. Ashok is looking forward to personally meeting Oracle customers and helping answer their Exalogic questions.

Mark Richwine has been working in Oracle Support for more than 10 years and is based in Colorado Springs, Colorado. During his career at Oracle he has worked on various teams including General DBA, Performance Tuning, UNIX / Linux Operating Support, and Database Install and Migrations. Currently he splits his time between the proactive support center and database install/migrations. This is Mark's third year attending Oracle OpenWorld and he is looking forward to answering customer questions relating to the installation and upgrade of Oracle Database.

Marilyn Roncati is based in Orlando, Florida, and has been a member of Oracle Support for more than 15 years. During her early career as support engineer/global technical lead, Marilyn supported customers through every version of Oracle Enterprise Manager from 1.2 to 10g. For the past several years, Marilyn's primary focus has been on product release and readiness (PRR), as well as the My Oracle Support Oracle Enterprise Manager communities and other special projects. As PRR manager, she works with the Oracle Enterprise Manager development teams to ensure that support teams are prepared for new releases. She looks forward to meeting customers and discussing Oracle Enterprise Manager and My Oracle Support during Oracle OpenWorld 2012.

My-Le Rutledge has worked at Oracle for more than 19 years and is based in Redwood Shores, California. Her career at Oracle includes various teams in support and applications infrastructure. Her support areas include mainframe, .NET, Oracle RAC, Oracle Data Guard, and high availability. My-Le also served as a DBA for internal support databases and as a UNIX system administrator for internal test systems. Additionally she developed testing tools for the Oracle Applications infrastructure using Java and Perl. Currently My-Le is a member of the Engineered Systems support team for Oracle Exadata, Oracle SPARC SuperCluster, and Oracle Database Appliance. She is looking forward to meeting customers and answering their questions at Oracle OpenWorld 2012.

Carlos Sierra is the author of several popular tools in the area of SQL tuning, including SQLTXPLAIN (SQLT), SQL Health Check (SQLHC), and Trace Analyzer (TRCANLZR). He is a speaker at Oracle OpenWorld 2012 and has been a speaker at other Oracle conferences, including the Hotsos seminar. Carlos currently works for the server technologies center of expertise, where he focuses in the area of SQL tuning. His role includes the design and development of tools in this area, as well as the development and delivery of internal workshops. In addition to these two main functions, Carlos is constantly helping others diagnose SQL statements that are performing poorly. If you want to discuss your concerns about SQL performance, or need some advice regarding CBO statistics gathering, feel free to stop by the Oracle Support Starts Bar for Oracle Database and Oracle Enterprise Manager.

Brandie Smith has been with Oracle Support since June of 1998. During her 14-year tenure she worked in the area of Oracle Real Applications Clusters, and later specialized in high availability and Oracle Data Guard. Brandie is the advanced resolution engineer and global technical lead for Oracle Data Guard. She is looking forward to answering your questions about Oracle's maximum availability architecture, Oracle Active Data Guard, snapshot standby, disaster recovery, and other Oracle Data Guard components.

Kathy Ting has been with Oracle Support since August 1996, based in Southern California. Currently, Kathy is an Oracle Support liaison between customers and Oracle product management and Oracle development for Oracle Enterprise Manager, focusing on managing heterogeneous (non-Oracle) data, plug-ins, and connectors. Oracle-built plug-ins and connectors for products such as Microsoft SQL Server, IBM DB2 Database, HP Operations Manager, and Microsoft Systems Center Operations Manager provide a comprehensive solution to viewing non-Oracle, multivendor products alongside the Oracle products, all in a single pane. Kathy also supports the application management packs for JD Edwards and Siebel solutions.

Paul Tjhang has been working in Oracle Support for more than five years and is based in Redwood Shores, California. Paul spent four years in Oracle RAC assurance support and joined the Bug, Diagnostics, and Escalations team last year. Paul specializes in Oracle Clusterware, Oracle RAC, and Oracle ASM, and he looks forward to meeting customers and answering questions related to Oracle RAC.

Bryan Vongray is based in Beaver, Pennsylvania, and has more than 10 years of experience implementing and supporting all aspects of Oracle Database. He is specialized in high availability with specific focus in Oracle Clusterware and Oracle Real Application Clusters (RAC). Prior to joining the Global Customer Support team, Bryan was a senior consultant for Oracle Consulting Services where he designed, planned, and implemented Oracle RAC and Oracle’s maximum availability architecture solutions for numerous Oracle customers. During his four years with Global Customer Support, Bryan became a highly sought-after resource within the Oracle RAC support organization, fulfilling key roles within the Oracle Advanced Resolution team, Oracle RAC Assurance support team, and other proactive support delivery teams. Bryan is available at the Oracle Support Stars Bar and he is looking forward to sharing his knowledge on Oracle Clusterware and Oracle RAC.

Sandra Whitman has been with Oracle since 1999. She started working with the Sustaining Engineering team on port-specific issues, including Oracle RAC on platforms such as AIX and HP, and other platform-specific issues. Sandra joined the support organization five years ago to provide support for Oracle Berkeley DB. Sandra joined the Oracle Big Data Appliance team in December 2011 as the first member of that support team. Sandra is looking forward to talking with Oracle Big Data Appliance and Oracle Berkeley DB customers.

Fran Williams is based in Orlando, Florida, and has worked in Oracle Support for more than 14 years. During her career at Oracle, she supported multiple business intelligence and middleware products including Oracle Reports, Oracle Forms, Oracle Designer, Oracle Portal, Oracle Discoverer, and Oracle Business Intelligence Enterprise Edition. Currently, Fran is a member of the Oracle Exalytics support team and is engaged in SR resolution, support team and product release readiness, development of best practices, knowledgebase improvements, and proactive support delivery. She is quality-driven and committed to improving the support experience for Oracle customers. She has been recognized by her managers, Oracle product management, and her peers with multiple Individual Contributor awards, and most recently the Oracle Pacesetter award. This is the second time Fran has been selected to participate in the Oracle Support Stars Bar. She is excited to be back and is looking forward to personally meeting Oracle customers and speaking with them about Oracle Exalytics, BI, and proactive support.

Edward Yang has been with Oracle Support for seven years and is based in Redwood Shores, California. Currently Edward is the global tech lead and KM lead of the Oracle Clusterware/Oracle RAC support team and works closely with Oracle RAC Development teams to analyze and provide feedback on critical issues in the field and communicate back to customers. Edward also spends good amount of time publishing and maintaining My Oracle Support documents in the Oracle RAC area. Edward is looking forward to addressing Oracle RAC questions at this year's Oracle OpenWorld.

Sanjay Banerjee started with Oracle seven years ago at the Redwood Shores, California, headquarters. Before his current role, he worked in the Oracle Grants and Oracle Projects development groups. Sanjay currently supports the Oracle Grants and Oracle Projects accounting products in the Oracle E-Business Suite center of expertise. He is currently engaged with Oracle Fusion Projects products. He is excited about this opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

Rowena Catoc started with Oracle 15 years ago in the Direct Marketing division as a sales territory analyst. Before her current role, she worked in Oracle On Demand Operations as an applications administrator for 7 years. She joined the North American Payroll support team in June of 2007. Rowena is looking forward to meeting with customers at Oracle OpenWorld.

Todd Cerny started at Oracle in 2001 in the Oracle E-Business Suite Manufacturing Inventory group. Before joining Oracle Todd had many years experience working in governmental financial software analysis, implementation, and training. He spent his first seven years at Oracle in the Inventory group for Oracle Applications, with his main responsibility being applications support. During his time as a support engineer, he worked on the upgrade support application and the Oracle Diagnostic Methodology team, where he became one of the team leads and coaches. Todd has been a member of the Inventory center of expertise, and is currently a team member in the Purchasing and Inventory Proactive Services Delivery group, with knowledge management as his main focus.

John Chankaramangalam has worked for Oracle for 12 years and been with Oracle Support since 2003. His focus is on Oracle E-Business Suite applications including Oracle Warehouse Management and Oracle Inventory. Before his current role John worked with Oracle Consulting implementing Oracle E-Business Suite applications. John is looking forward to meeting with customers at Oracle OpenWorld to address their questions and learn more about how Oracle products are used to support their business.

Erick Evans started at Oracle 14 years ago on the Core Manufacturing team, supporting Oracle Bills of Material, Oracle Work in Process, Oracle Project Costing, and Oracle Materials Requirements Planning at the Colorado Springs, Colorado, facility. He has installed and maintained many internal Oracle E-Business Suite applications instances, from 11i to R12.1.3, as part of the Global Customer Environment Labs and Value Chain Planning support teams. Erick has implemented and documented products including Oracle’s Demantra solutions and Oracle Rapid Planning deployed into and Oracle WebLogic environment, and most recently Oracle Value Chain Planning Integration to JD Edwards EnterpriseOne. In his current of role on the Advanced Resolution team, Erick serves as a bug diagnostics and escalation engineer, approving, rejecting, and adding significant value to escalated and highest-severity 1 SR and bug issues. Erick is very excited for the opportunity at Oracle OpenWorld looks forward to meeting customers.

Sandra Finley joined Oracle in 2000. During her time at Oracle she has worked in support of all areas of Oracle Order Management, including shipping and advanced pricing. She currently specializes in Oracle Configurator Developer. Sandra is excited to meet and speak with the customers attending Oracle OpenWorld.

Preeti Galotra started with Oracle 11 years ago in the Applications Technology group. Before her current role, she worked in on-demand operations in IT incident, change, and release management. Her role focused on planning, executing, testing, and releasing customer instances after upgrading them to newer versions of Oracle Database, Oracle Applications, and the technology stack. Preeti has also been involved in the day-to-day administration, maintenance, and management of Oracle E-Business Suite in a 24/7 hosted environment. Currently she supports Oracle's Demantra products in the Global Customer Support group. She is looking forward to meeting with customers at Oracle OpenWorld.

Nilesh Gonsalves is a four-year veteran of Oracle, based in Redwood Shores, California. Nilesh started with Oracle On Demand services as an applications DBA and now supports customers using Oracle E-Business Suite financials applications, with an emphasis on Oracle Payables. Nilesh is excited about the opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

Mike Goodale started at Oracle in March of 1999 after serving six years in the U.S. Marine Corps. He worked on the Oracle Application Object Library Installation team in Oracle’s Orlando, Florida, office as Oracle Application Object Library install team lead. Mike then moved to the Oracle Application Object Library NCA team, currently known as the Applications Technology group (ATG). Mike was recruited to start up the Oracle Application Object Library Support team for Oracle Hosted Services, which is now Oracle On Demand, where he handled all Oracle Application Object Library install and technology issues. For more than five years Mike was a dedicated Oracle HTTP Server/ Oracle On Demand support engineer maintaining the Oracle E-Business Suite applications technology stack. Mike returned to ATG Support and quickly became an advanced resolutions engineer for the Web ADI and mobile Web applications products.

Wilson Guerra joined Oracle in 1994. He worked first with the technology team supporting RDBMS and tools products and then moved to the Oracle E-Business Suite support team with Oracle Payables and consumer packaged goods solutions. Currently he is specialized in Oracle Payables with focus on invoices, suppliers, and Oracle iSupplier Portal. His interests also include system administration, Linux, and open source.

Frank Halvey started with Oracle in 2000 working for field support. Before his current role, he worked with the Solution Support Center supporting Siebel customers. Currently Frank supports Oracle customers using Oracle Accounts Receivables in the Global Customer Support group. Frank has received Global Customer Service awards for exceptional service to his customers.

Kashif Hannani joined Oracle in 1998. His initial experience included working with the Accounts Receivable and CRM Sales and Marketing support teams. After moving into a management role, he oversaw a dedicated applications team supporting Oracle E-Business Suite for Oracle On Demand customers. In his current role, he manages the Accounts Receivable support team and also works as a liaison between Oracle Support and Oracle On Demand operations, helping to improve support processes. He is based in Orlando, Florida.

Kyle Harris started his career at Oracle with the Applications Technology group (ATG) at the age of 25, in November, 2000. All 12 years of his career have been spent on the ATG team, supporting cloning, AD utilities, installations, patching, and upgrades. After 4 years directly supporting customers, he was promoted to advanced resolution engineer, handling the escalations and harder issues for customers. He is currently a member of the Proactive Support team and has been engaged with the upgrade advisor and tools for Oracle E-Business Suite customers. He is excited about presenting the best practices session at Oracle OpenWorld, and he looks forward to meeting customers at the Oracle Support Stars Bar.

Stephen Horgan joined Oracle Support in 1999. During his time at Oracle he has worked in all areas of Oracle Payables, spent several years supporting and providing training for Oracle Treasury, and has worked with Oracle Cash Management and Oracle Internet Expenses. He currently specializes in Oracle E-Business Suite 12 subledger accounting, payment issues in Oracle Payables, and supporting upgrades to R12 for payables/financials. He is actively involved with proactive and diagnostic tools such as Oracle Payables generic data fixes, Oracle Diagnostics, Oracle Support Lifecycle Advisors, and other initiatives to improve problem avoidance and provide faster resolution of issues.

Andrew Lumpe joined Oracle in 1990 at Oracle HQ in Redwood Shores. In his 22 years with Oracle he has worked around the globe both in internal and customer support for a wide array of Oracle E-Business Suite products. He spent three and a half years supporting the internal implementation of Oracle E-Business Suite products for Oracle Australia, followed by two and a half years in customer support for Oracle E-Business Suite products in Argentina. In 1999 he joined the Oracle E-Business Suite support team in Colorado Springs, Colorado. He has been supporting primarily Oracle Projects since that time in direct customer support, and most recently on the Proactive Support Delivery team for Oracle Projects and Oracle Payables.

Randy Matthews started with Oracle 15 years ago as one of the original HRMS support team members in Colorado Springs, Colorado. After helping get the HRMS support team going, Randy moved to the Oracle Application Object Library /Applications Technology group in 2000. Randy has worked in many areas within the Applications Technology group and currently focuses on Web ADI, mobile Web applications, Oracle Application Framework, and Oracle Forms issues. He is looking forward to meeting some of the customers he has worked with over the years and learning more about how customers use Oracle products in their day-to-day operations.

Mike Mitchell began his Oracle career 12 years ago as an engineer with the Procurement support team. After two years as an engineer, Mike spent seven years managing the Procurement and iProcurement support teams. He transferred to the CRM support team three years ago and is currently the product area lead for the Oracle E-Business Suite CRM sales and marketing products. Mike is looking forward to meeting with customers personally at Oracle OpenWorld and answering questions and gathering feedback about how the CRM support team can continue to provide the best possible customer experience.

Venu Nuggehalli joined Oracle seven years ago via the JD Edwards / PeopleSoft acquisition. Currently, Venu manages one of the Oracle E-Business Suite HR support teams. Before his current role, Venu managed the JD Edwards Human Resources support delivery team. Venu has also worked as a consultant and technical support engineer for the Supply Chain Management group. He has also worked in manufacturing and procurement functions prior to joining Oracle. Venu is excited to meet customers at Oracle OpenWorld and gather feedback and answer customer questions.

Mayuri Panchal started with Oracle Consulting in New Zealand almost 15 years ago. Using the experience she gained while working at Telecom NZ and Housing NZ she works with Oracle’s telecommunications industry customers to implement data warehousing and marketing applications. Mayuri later moved to Oracle Support in product release readiness for Oracle E-Business suite marketing and sales applications, and then into Oracle E-Business Suite applications technology, working on release 11i, 12.0, 12.1 and 12.2 readiness, including the 12.2 beta program.

James Phipps has worked 18 years at Oracle, joining Oracle Support in 2003. He focuses on Oracle E-Business Suite including Oracle Inventory, Oracle Bills of Material, Oracle Engineering, and Oracle Product Information Management. Jim also spent more than 10 years with Oracle Consulting supporting Oracle E-Business Suite applications. He has been awarded the lifetime achievement global commendation for his contributions and efforts to customer service delivery and improvement of processes.

Roopa Sunku started with Oracle 15 years ago in the Direct Marketing group, providing database maintenance and support. Before her current role, Roopa worked in support delivery, product release readiness, and managing the Oracle Human Resources Management System support delivery groups. She has supported the human capital management and CRM products in the Oracle E-Business Suite center of expertise. She is currently engaged with proactive support for accounts receivable, fixed assets, financial control, and human resources management. Roopa is excited about the opportunity to answer customer questions at Oracle OpenWorld and gather feedback from customers on what they would like to see improve in support and how she can help customers looking to upgrade to release 12.

Joseph Thomas is a results-oriented senior manager with more than 20 years of progressive leadership experience and exposure in avionics, defense, aerospace, financial, and manufacturing industries. Joseph has extensive experience in all aspects of information technology, with a career reflecting strong leadership qualifications coupled with hands-on IT expertise. Joseph is a strong strategic planner and is a certified support manager.

Danilo Trevizan joined Oracle in 1998. He first worked in Oracle Support in Brazil for five years, where he had the opportunity to work on the Advanced Support team to handle critical issues at customer sites. After that he moved to the U.S. to join the Applications Technology group and work with install/upgrade/application management pack issues. Currently he is specialized in Oracle E-Business suite plug-ins.

Anjali Varshney has been with Oracle 12 years and has rich experience in CRM. She began as a support engineer in PeopleSoft CRM and went on to lead the PeopleSoft CRM global team. She helped CRM move from region-specific support to a global model, and later pioneered the One CRM Domain concept, utilizing resources for multiple CRM products. Later she moved to the proactive side of support. She is currently engaged in proactive support for Oracle E-Business Suite CRM applications and focuses on providing support to customers using the Customers Support Toolbox, adding valuable tools and techniques that provide higher business value and reduced risk. She looks forward to meeting with customers at Oracle OpenWorld and gathering valuable feedback.

Michele Veilleux joined Oracle 15 years ago, first supporting Oracle E-Business Suite applications with the Oracle Inventory, Oracle Bills of Material, Oracle Engineering and Oracle Warehouse Management groups. She also worked with Oracle On Demand process improvement and quality initiatives for several years prior to her current role managing an Oracle Purchasing support group. She is eager to meet with customers to learn more about how Oracle products are used to support their business and how Oracle Support can facilitate customer success.

Lauri Williams is a 15 year Oracle E-Business Suite veteran who resides in Orlando, Florida. Her experiences include several Oracle E-Business Suite solutions including Oracle Order Management, Oracle Inventory, Oracle Configurator, and Oracle Advanced Pricing. Lauri has also worked with Oracle On Demand on configuration change management solutions. She has been a director for the Oracle E-Business Suite center of expertise for applications technology, and she is an Oracle Women’s Leadership leader. Her current role is as director of the Oracle E-Business Suite Applications Technology group, providing proactive support for upgrades and upgrade tooling, patching, workflow analyzer, and more. She is interesting in customer experiences with upgrading, cloning, concurrent process handling, and would be glad to answer any questions you have on these issues.

Yash Boravelli joined Oracle two years ago through the Sun acquisition and had been part of Sun for four years. He specializes in improving customer relations by understanding requirements and resolving product-related issues. He supports customers using Oracle Identity Manager, Oracle Waveset, and Oracle Identity Manager. He looks forward to meeting all customers at the Oracle Support Stars Bar.

Priya Candadai joined Oracle through the Hyperion acquisition. She has worked with Hyperion products since 2003. Based in San Jose, California, in the Hyperion Essbase group, she helps customers troubleshoot and resolve their installation and other technical issues. Priya is happy to meet and interact with many of the customers she has helped over the years.

Ezequiel Colela has been with Oracle since 1997 and is based in Orlando, Florida. He worked as an Oracle consultant for six years before moving to customer support. He has worked with Oracle Business Intelligence Enterprise Edition, OLAP analytical applications, and Oracle E-Business Suite. Ezequiel is currently an advanced resolution engineer and technical lead for Oracle Business Intelligence Enterprise Edition and Oracle Demand Planning. Ezequiel is hoping to meet and talk with many of the customers he has helped over the years.

Denise Cook has been with Oracle for 14 years and is based out of Colorado Springs, Colorado. She supports Oracle Forms, and she has supported Oracle Application Express since its initial release. Denise is also an advanced resolution engineer for Oracle Application Express and is a key representative for Oracle Support for Oracle Application Express on the Oracle Cloud. She is looking forward to meeting customers she has helped over the years as well as those new to Oracle Application Express.

Brad Donison joined Oracle in 2006 and is based in Colorado Springs, Colorado. He is an advanced resolution and platinum resolution engineer for Oracle Identity Manager. Brad works closely with the Oracle Identity Manager development team to improve documentation and provide training content and testing for Oracle Identity Manager, including multiproduct integrations, high availability, and new releases. He has been active in the security and virtualization arenas for years. Brad is looking forward to meeting customers face-to-face and the ensuing discussions that result.

Jon Ford joined Oracle as part of the BEA acquisition in 2008 after supporting portal products since 2004. Jon’s expertise includes the Oracle WebCenter product suite. Jon looks forward to talking with customers, both new and long-time, about their experiences using these products at the Oracle Support Stars Bar.

Laurent Goldsztejn joined Oracle as part of the BEA Systems acquisition. Laurent is based in San Francisco, California, and joined BEA Systems in 2000. As part of the proactive support teams, Laurent analyzes the usage, performance, and user satisfaction of online knowledge resources and services, and identifies new opportunities to increase the value and effectiveness for Oracle WebLogic Server customers. Laurent created and manages the Oracle WebLogic Support Twitter account @weblogicsupport and is also an active contributor to other business social media initiatives.

Sunil Hingorani started with Oracle Support 15 years ago and is based at Oracle headquarters in Redwood Shores, California. Sunil has been part of the center of expertise for the last 14 years, covering Oracle Database and Oracle Fusion Middleware. He currently leads the Center of Expertise and Product Release Readiness teams for Oracle Fusion Middleware. He is looking forward to interacting with customers at the Oracle Support Stars Bar.

Wajid Jalaldin joined Oracle through the acquisition of Sun Microsystems, where he managed various worldwide developer and software support organizations. Based in Santa Clara, California, Wajid is currently the global manager for identity management products at Oracle. Please stop by the Oracle Support Stars Bar if you have any questions regarding Oracle's identity management product suite.

Robert Liu is a principal technical support engineer and has been supporting Oracle SOA Suite since 2008; he recently started supporting Oracle Service Bus as well. Robert also has supported application dependency and performance products since 2006. Previously Robert was a support engineer, consultant, and sales consultant at various startups and at Oracle, working with database, CRM, business intelligence, and mobile products. He looks forward to meeting customers at the Oracle Support Stars Bar.

Bill Loi has been with Oracle for 17 years and is based in Mississauga, Canada. Bill is currently an advanced resolution and bug diagnostics and escalation engineer. His area of expertise includes Oracle Fusion Middleware installation and administration, and Oracle Enterprise Manager integration. He looks forward to meeting customers and learning about their experiences with Oracle products at the Oracle Support Stars Bar.

Majeed Malik joined Oracle as part of the Hyperion acquisition. Majeed is based in Santa Clara, California, and joined Hyperion as part of Brio acquisition in 2004. Majeed has worked with Oracle Fusion Middleware/EPM products for 11 years. His expertise includes EPM architecture, troubleshooting, and capacity planning. He is looking forward to interacting with customers at the Oracle Support Stars Bar.

Joseph Pacheco is a member of the Oracle Portal / Oracle WebCenter team. He has been working in Oracle Support for 14 years. In the past he has also worked with Oracle Forms and Oracle Reports.

Sree Ramanan joined Oracle via the Sun acquisition and has been with both companies for more than 15 years. He manages the Identity team across the Oracle Identity Manager, Identity Analytics, and Oracle Waveset product areas. Sree is eager to meet customers and discuss identity management solutions from Oracle.

Chetan Randeri joined Oracle as part of the BEA acquisition. He is based in Santa Clara, California, as part of the mission-critical support team. His areas of expertise include Oracle Fusion Middleware products such as Oracle WebLogic Server, Oracle Tuxedo, Oracle Tuxedo Jolt, and Oracle MessageQ. Chetan is looking forward to meeting customers at the Oracle Support Stars Bar.

Jeremy Reilmann joined Oracle as part of the Stellent acquisition, having been with Stellent since 2005. He is based in McKinney, Texas. He has always focused on middleware products and is currently the global technical lead for Oracle WebCenter Content's inbound refinery and digital asset management. Jeremy is excited about going to his first Oracle OpenWorld and the opportunity to meet Oracle customers face-to-face.

Chitra Sabapathy has been with Oracle since 2005 and based in Redwood Shores, California. She supports Oracle Access Manager and Oracle Identity Federation, and is looking forward to meeting customers at the Oracle Support Stars Bar.

Kim Teo joined Oracle as part of the Sun Microsystems acquisition and joined Sun in 2003. She supports Java, and Oracle development tools including Oracle Solaris Studio, and is based in Santa Clara, California. Kim looks forward to meeting customers to discuss user experiences with Java applications, including hangs and crashes, performance tuning, tuning, garbage collection, and security.

Mitra Veluri has worked for Oracle for 11 years and is based in Pleasanton, California. He provides support for Oracle Business Intelligence and is looking forward to meeting customers at the Oracle Support Stars Bar.

Ken Vincent has been with Oracle since 1998, supporting Oracle Fusion Middleware products on the core application server team. He is an advanced resolution engineer, filling the roles of install/admin global technical lead, My Oracle Support content lead, and security point of contact. Ken specializes in middleware installation planning, certification, interoperability, and all maintenance activities including one-off patching, patch sets, and critical patch updates. He frequently tests new releases and collaborates with the Product/Release Management and Documentation teams to help improve the customer experience. Ken is looking forward to meeting customers face-to-face at the Oracle Support Stars Bar.

Joe Alampi started with Oracle in 1996 in Parsippany, New Jersey. Before his current role, he worked in Oracle Consulting implementing Oracle’s financial applications and specializing in project accounting for the telecommunications industry. Joe has been in customer support for nearly nine years and currently manages a team of support account managers supporting a large communications industry customer. He is excited about this opportunity to meet with customers and help address their questions regarding global customer support processes, policies, and initiatives.

Venkat Babu started with Oracle 15 years ago. Before his current role, he worked as an advanced customer service onsite technical lead assisting a large information technology company in implementing/upgrading Oracle’s financial, supply chain, project management, planning, and database solutions. Previously he spent more than 10 years in the private sector working with Oracle products. Venkat currently acts as the support account management focal point for a leading global provider of insurance, annuities, and employee benefit programs serving 90 million customers in more than 60 countries. He is excited about this opportunity to meet with customers and help address their questions/issues regarding global customer support tools, policies, and processes.

Clint Carbonneau started with Oracle 15 years ago in Orlando, Florida. Before his current role, he worked in Oracle Support as a team lead, duty manager, and support engineer for 9 years. Clint currently works in the Enterprise Account Management team in the Strategic Partner program. He manages four of the largest India-based strategic Oracle implementation partners. He is excited about this opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

Tony Cavotta has 6 years of Oracle experience and 10 years of Sun experience working on ways to help companies achieve business objectives. Cavotta is focused on strategic support of State of California agencies and departments. He enjoys collaborating with customers and partners to find proactive solutions that prevent problems and help maximize the value of customers’ Oracle investment. He looks forward to sharing experiences and ideas for proactive support at Oracle OpenWorld.

Sarina Ciraulo started with Oracle 2 years ago in Albany, New York. Sarina has more than 16 years of experience as an account manager and was hired into Oracle’s Global Customer Services organization to support Oracle’s New York State public sector state and local customers. Sarina is excited about this opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

David Cunningham has been with Oracle/PeopleSoft for 12 years. While at PeopleSoft, he was a program manager in PeopleSoft Consulting and was responsible for several large customer implementations. At Oracle, David has been a support account director for Boeing, and most recently, managing the support account managers for Oracle’s largest aerospace and defense customers.

David Emel started with Oracle in 1999 as a member of the support organization. An innovative professional with more than 20 years of progressive experience within the industry, he is focused on maximizing the value from the investment in Oracle solutions. David’s responsibilities have included supporting Fortune 500 companies, and federal, civilian, and US Department of Defense agencies. His current responsibility is managing an Oracle team for public sector state and local markets. David spends significant time collaborating with state and local customers on proactive engagements to mitigate risk and optimize their investment to ensure success and satisfaction. He looks forward to meeting both new and familiar faces at Oracle OpenWorld to share experiences and questions regarding Oracle.

Paul Emhovick joined Oracle 14 years ago in Texas as a service delivery engineer for a large insurance and financial company. Paul later managed advanced customer support delivery in south Texas, Louisiana, Arkansas, and Kansas. Currently, Paul is the support account manager for a large high tech customer. He welcomes the opportunity to meet with customers and assist with any questions..

Janet Garrison has worked with Oracle/PeopleSoft since 1998, always in a customer service role. Prior to PeopleSoft, she worked in retail and banking as an applications development manager. Currently working with several large insurers, Janet has the opportunity to assist customers with a broad Oracle footprint. She looks forward to meeting customers at the Oracle Support Stars Bar and helping them make the most of their Oracle tools.

Kamelia Gouchev joined Oracle in 2007. Before her current role, she was an Oracle Solution Support Center technical lead for a large telecommunication company, supporting their database systems and managing the service delivery of contracted services. Prior to this, she spent eight years in the private sector providing consulting services for Oracle technology and applications products. In 2011 Kamelia joined the global customer management organization as a support account manager on the AT&T team. Kamelia is excited with the opportunity to meet customers and address their questions/issues regarding global customer support tools, policies, and processes.

Page Hamilton has been with Oracle for 17 years, in key roles responsible for orchestrating customer service requirements, strategic planning, and delivery. Page joined Oracle in 1996 as a technical customer manager on the Critical Accounts team, managing critical situations among strategic customers. He spent his entire Oracle career in customer support. Prior to Oracle, Page worked in application development at General Dynamics and McDonnell Douglas Corporation, and in computer systems sales to small and midsize businesses. Page has a bachelor’s degree in psychology from Cal Poly. He lives in the Pacific Northwest with his wife and two daughters.

Tia Hutchinson has more than 15 years experience in the high tech industry and working with Fortune 500 companies. Tia is focused on strategic support for McKesson Corporation. She enjoys collaborating with customers to understand business needs and IT strategy, maximize the value of their Oracle investment, identify ways for customers to mitigate operational risk, and promote the adoption of Oracle Support tools, policies, and processes.

Pam Keene has been with Oracle for more than 18 years. During her tenure, she has worked in Oracle Consulting, Oracle Sales Consulting, and Oracle Worldwide Alliances and Channels groups. Currently, Keene acts as the Support Account Management for the Department of Defense supporting the US Army. Before joining Oracle, Keene had several years of experience working in the aerospace and defense field as an instructor teaching Oracle technologies, and as a database administrator. Pam is excited about the opportunity to meet with customers and potentially help address their questions and issues regarding Oracle Customer Support tools, policies, and processes.

Vinay Khandelwal has been with Oracle for 15 years. During this period, he has held several technical and management positions within Oracle Support. Currently he leads the delivery of support services to Boeing, including Oracle Databases, middleware, and proactive tools. Previously Vinay was a consultant, developer, and senior DBA managing large-scale systems for a telecom firm in the Seattle area. Vinay has MS in computer science and an MBA in finance. He enjoys meeting with customers to understand their issues and advise on how Oracle can assist them in supporting their efforts.

Rick Kelly has been with Oracle for more than six years. For the last three, he has been a support account manager assigned to CenturyLink, one of the fastest-growing companies in the communications industry. For more than 20 years prior to this role, Rick’s career was selling human resources and talent management software to enterprise companies. He looks forward to meeting with new customers to learn about their experiences with Oracle products and support processes.

Terry Lamb has been with Oracle for more than 15 years. He is currently the support account manager for General Motors and has served in this capacity for several years, in addition to leading the Automotive Industry focus group for Oracle Support. Prior to his current role, he worked as a delivery consultant and as a business development lead for more than 7 years with Oracle Consulting. He has worked with a variety of Oracle products for more than 20 years. He looks forward to meeting with new customers to learn about their experiences with Oracle products and support processes.

Cheryl Pavlik has been with Oracle for more than 14 years, spending much of her career associated with the PeopleSoft product line. Cheryl’s experience includes technical training, technical consulting, internal IT, development, customer escalations, and global enterprise management. Recent years have been devoted to the Enterprise team within Oracle Support, working with some of Oracle’s largest strategic customers.

Megan Phillips began with Oracle University in 1996, training customers on supply chain applications. After three years she transitioned to presales. With a primary focus on the telecommunications industry, she worked with customers to identify their needs and the right software solutions. For the last two years, she has been supporting the supply chain and CRM implementations at AT&T through many releases and major upgrades. She welcomes the chance to answer support questions and hear customer feedback.

Lynne Ragazzini has served the agencies that comprise the US Department of Homeland Security since its inception, first at Sun, and for the past eight years, at Oracle. In her role as systems engineer at Sun, she was instrumental in designing the architecture for the newly formed Transportation Security Administration (TSA) and continues to support the systems that keep air traffic safe. At Oracle, Lynne ensures that TSA, the US Coast Guard, Customs and Border Protection, FEMA, the US Secret Service, and Immigration and Customs Enforcement can fully leverage their Oracle investment through the use of best practices, automated support tools, training, and education.

Arden Romanillos started with Oracle 16 years ago in the Orlando, Florida, support center. Previously he spent 18 years in the private sector working with database(s), systems, network(s), and application programming. Arden currently manages a team of support account managers supporting public sector federal and civilian agencies. He is excited about this opportunity to meet with customers and help address their questions regarding global customer support processes and policies.

Raj Sarma has been with Oracle for 12 years and has a deep understanding of the complete application, middleware, technology, and hardware suite. He managed support delivery for tax and utilities solutions, provided Oracle PartnerNetwork support, and he has a long working history in the life sciences and healthcare space with a strong belief in being proactive. A support account manager since 2007, he manages the support relationship and enriched support experience for the complete Oracle stack at Abbott Laboratories, Siemens, and Gilead Sciences.

Ken Scheiwiller started with Oracle in 1996 in Chicago, Illinois. Prior to joining Oracle, he spent more than 12 years in the private sector working as an Oracle DBA and application programmer. Ken currently supports several strategic industrial manufacturing companies as their support account manager. He looks forward to meeting with customers and helping address their questions and issues regarding global customer support tools, policies, and processes.

Manav Sharma has been in his current role with Oracle/BEA Support for more than seven years. During his time as a support account manager, Manav has taken a leadership role with strategic customers in the financial services, insurance, and manufacturing industries, ensuring customer success by providing both proactive and reactive assistance with Oracle Support. He excels in acting as the single point of leadership across all customer management activities within customer services. Prior to this, Manav worked in consulting services, taking a lead role in the deployment of several large-scale IT projects. Manav is a certified PMP and ITIL professional. He is looking forward to meeting with customers and assisting with any questions.

Anne Todd has been with Oracle more than 12 years. During her tenure, she has worked as an Oracle E-Business Suite consultant for higher education customers, taught Oracle E-Business Suite as a member of the Oracle Education team, worked with product management to develop the business intelligence products in the public sector, and worked as a member of the technical support team in Orlando, Florida, for both Oracle E-Business Suite and CRM products. Currently, Anne acts as the support account management focal point for one of the largest US Department of Defense customers for Oracle. She is also involved in local and national user groups focused on the US Department of Defense. She is excited about this opportunity to meet with customers and help address their questions/issues regarding global customer support tools, policies, and processes.

Dick Wolnik started with Oracle in 2008, arriving at via Oracle’s acquisition of BEA Systems. Wolnik is an innovative and customer-focused professional with more than 20 years of support and account management experience within the high technology industry. He currently manages a team of support account managers supporting the life sciences and insurance industries and is also the lead support account manager for a very large biopharmaceutical company. Wolnik is excited about this opportunity to meet with customers at Oracle OpenWorld and help address their questions regarding Oracle Customer Support tools, processes, and policies.

Patricia Woodruff has been with Oracle for 6 years and has more than 20 years in high tech consulting, alliances, customer services, business process reengineering, and marketing. She currently works in Oracle Support Account Management for both commercial and public sector customers. Patricia helped to launch the KAD program for Oracle Support in 2006 (key accounts) and continues to operate in a KAD capacity. Patricia has a strong systems integrator consulting and business operations background for Oracle Applications, PeopleSoft, Siebel, and CRM. She is a networking expert across Oracle Sales, Services, Support, and Product teams to address customers’ technical needs and business requirements. Patricia currently manages the US Department of Energy across more than 30 sites, multiple CIOs/CTOs, varying technical footprints with multiple initiatives, and upgrades in progress. She holds a MBA in finance.

Pam Young joined Oracle more than 6 years ago as a senior consultant implementing Oracle E-Business Suite applications. Previously she spent more than 13 years implementing Oracle solutions as a lead business analyst, senior team project lead, and project manager of an Oracle rollout of four US operations and six international implementations in EMEA and APAC, including Oracle financials, supply chain, CRM, planning, and database solution upgrades. Pam currently acts as the director of support for one of the world’s large international bank and wealth management institutions. She previously covered some of the largest NYC financial institutions, helping to drive lower cost, increased performance, and reduced risk in their environments. She is on the Board of Directors for the Project Management Institute (PMI) of NYC and previously was the VP of membership for the PMI’s Southern New England chapter. Pam looks forward to meeting with customers and helping address their questions and issues around how to work most effectively with support and how it can be expanded to support your business and project lifecycles.

Mike Zampi started with Oracle in 2007 in Annapolis, Maryland. Before his current role, he worked with BEA, Sun Microsystems, iPlanet, Sybase, JPMorgan, and DuPont. He has spent the last 25 years working as a developer, project manager, crisis manager, client executive, and customer support manager. Mike has worked in numerous business sectors including financial, chemical, pharmaceutical, entertainment, and communications. He is excited about this opportunity to meet with customers and help address their questions regarding global customer support processes and policies.

Michael Bisson joined Oracle as part of the PeopleSoft acquisition and has been working in applications for 15 years. He has been leading the proactive support effort across Oracle Applications for the last two years. Michael is looking forward to meeting customers at Oracle OpenWorld this year.

Anne Freitas has been with Oracle/PeopleSoft for the past 13 years and is based in Pleasanton California. Anne’s first years with PeopleSoft/Oracle were in the PeopleSoft PeopleTools area, supporting reporting tools customers. For the last 2 years, she has led the Proactive Support organization for PeopleSoft solutions. Anne is looking forward to meeting customers at Oracle OpenWorld and sharing best practices for staying proactive with support.

Chana VanNice has been with the Business Social Media team for the past 3 years and is based in Denver, Colorado. Chana has more than 18 years’ experience in the software industry, leading and developing large scale enterprise software systems. She has worked as a senior enterprise software developer, software trainer, community manager, project manager, social media expert, instructional designer, Web developer, and e-learning expert. She has developed software and portals and managed communities for several fortune 500 companies. Chana has worked in all aspects of the software lifecycle and brings her expertise along with a strong sense of customer service to the My Oracle Support community and the Business Social Media team.

Arturo Bernal started working for the Sun support organization nearly 13 years ago and came to Oracle as part of the Sun acquisition. He is based in Oracle’s Redwood Shores, California headquarters and provides support for the Oracle Solaris kernel with focus on performance, ZFS, and root cause analysis for system panics. Bring your Oracle Solaris kernel, ZFS, and performance questions to Arturo at the Oracle Support Stars Bar.

Ray Cappola has led engineering and service activities for the last 13 years, delivering innovative solutions to directly improve the customer service experience. As leader of proactive support delivery, Ray is focused on delivering solutions that enable customers to reduce downtime and risk through improved diagnostics, proactive systems analysis, and service automation. Come visit Ray at the Oracle Support Stars Bar and learn how Oracle's proactive and automated support solutions can help you manage your IT environment.

Tom Chalfant has worked in many positions throughout the years, including supporting customers in the field as a system support engineer and regional system support engineer, and in back-line support as a technical support engineer for high-end SPARC servers. He now serves as chief technologist for the SPARC Global Systems Tech Support Center, where he helps ensure support readiness for all SPARC-based products. Tom has traveled the world speaking at Sun/Oracle conferences and working with customers in their data centers.

Josh Freeman comes to Oracle by way of the Sun acquisition and works on the Proactive Service Delivery team in the Global Systems Support organization. Currently working on the RapidSR project, Josh is working to automate SPARC server problem resolution, increasing the quality and speed by which issues are identified and resolved. Over the years Josh has been a back-line support engineer specializing in the SPARC high-end and midrange server product lines. He looks forward to your questions and comments on RapidSR and support automation.

Dr. Rob Hulme is based in Thames Valley Park in the United Kingdom. He is responsible for worldwide support of the Oracle Solaris operating system and networking technologies. Rob leads a team of engineers located in more than 25 countries around the world, providing 24/7 customer support. Visit Rob in the Oracle Support Stars Bar for help with your Oracle Solaris questions.

Mike Monahan has been supporting customers and designing automated service solutions for Sun server and storage products since 1999. Mike works on the Proactive Service Delivery team in the Global Systems Support organization based in Colorado. He is currently leading efforts to automate common break-fix support functions designed to improve customer experience and improve efficiencies. Over the years Mike has been a back-line support engineer and storage specialist. He looks forward to your questions and comments at the Oracle Support Stars Bar about RapidSR for Sun systems, Oracle Shared Shell, and other remote service technologies.

Raphy Pallikunnath has worked with Oracle Support Services since 2010. He is based in Redwood Shores, California. Raphy’s expertise includes Oracle Enterprise Manager Ops Center and Oracle Grid Engine. To get your questions answered on these products, meet Raphy at the Oracle Support Stars Bar.

Steve Peixoto has worked in customer service for more than 17 years. For the past 6 years, he has led organizations focused on improving the service experience of Oracle products through serviceability engineering. He currently leads a team focused on unifying and simplifying the way Oracle products connect customers to Oracle for proactive and automated support. He looks forward to helping you get the best support for your Oracle products by leveraging connection technologies and getting your feedback on how we can continue to improve.

Wayne Seltzer develops automated service solutions as a member of Oracle's Customer Services Technology team. He looks forward to your questions and conversations about RapidSR and other services technologies at the Oracle Support Stars Bar.

Colin Seymour has worked for Oracle for nine years, supporting the Oracle Solaris operating system, with expertise in installation and upgrading, Oracle Solaris Zones, Oracle Solaris Security Toolkit, ZFS, and networking. He is a guru moderator in the Oracle Solaris My Oracle Support communities, so bring your toughest Oracle Solaris support questions to Colin at the Oracle Support Stars Bar.

Muppalla Sridhar has provided support for Sun global systems, Oracle Solaris, and network domains for nearly 15 years, and came to Oracle as part of the Sun acquisition. He is based in Redwood City, California. Muppalla supports Oracle Solaris operating system’s networking technologies, and brings special expertise in network device drivers, InfiniBand switches in engineered systems (Oracle Exadata, Oracle Exalogic, Oracle Big Data Appliance, and Oracle SPARC SuperCluster), security, virtualization technologies, and network performance. Bring any of your network questions to the Oracle Support Stars Bar and he’ll be happy to address them.