Oracle Support Stars Bar

Belly up to the Support Stars Bar and get the answers you need from Oracle Support experts. Learn about new features and tools that will help make your job simpler.

Moscone West, Lobby Level 2

Find Answers: Ask the stars of Oracle Support your toughest questions

Get Proactive: Discover powerful new proactive support tools

Level Up: Maximize system availability with advanced services

Win a Prize: Attend a 10-minute mini-briefing for your chance to win


Hours

Sunday, September 22: 12:00 p.m.–4:00 p.m.

Monday, September 23: 10:00 a.m.–6:00 p.m.

Tuesday, September 24: 10:00 a.m.–6:00 p.m.

Wednesday, September 25: 9:00 a.m.–5:00 p.m.

Thursday, September 26: 9:00 a.m.–1:00 p.m.



Get Proactive

Discover powerful new proactive support tools and services at our video kiosk and through live demos. Feature videos this year include Oracle Platinum Services, My Oracle Support Innovation, Oracle Support Best Practices, and Mission-critical Support Services.


Level Up

Stop by our new table for Oracle Advanced Customer Support Services, where you can talk to experts about best practices and specialized services for maximizing the availability of Oracle products.


Win a Prize

Attend a 10-minute mini-briefing for your chance to win. Here’s the schedule of Oracle Support mini-briefings:

Monday

10:30 a.m.   Oracle Platinum Services: Extreme Support for Engineered Systems
11:50 a.m.   Oracle Database: Top Tips from Oracle Support
1:20 p.m.   Introducing PeopleSoft Update Manager
2:50 p.m.   Siebel Innovation Pack 2013: How to Take Full Advantage
4:20 p.m.   Oracle Business Critical Service

Tuesday

10:15 a.m.   Oracle Advanced Monitoring and Resolution
11:35 a.m.   Oracle Database 12c: Upgrade Tips from Oracle Support
1:05 p.m.   Oracle E-Business Suite: Preventing Problems at Period Close
3:30 p.m.   My Oracle Support: How to Get the Most from It
4:50 p.m.   8 Habits of Highly Successful Support Users

Wednesday

10:00 a.m.   Siebel Incremental Repository Merge: What It Is and How to Use It
11:20 a.m.   JD Edwards EnterpriseOne Human Capital Management: Available Support Resources
12:50 p.m.   My Oracle Support: How to Get the Most from It
2:20 p.m.   Oracle E-Business Suite: Upgrade Tips from Oracle Support
3:15 p.m.   Oracle Fusion Talent Management: Is It a Good Fit? Tips from Oracle Support
4:45 p.m.   Getting Value from the Oracle Community

Fusion Middleware

Laurent Goldsztejn | Principal Engineer, Customer Support, Middleware Read Bio

Laurent Goldsztejn joined Oracle as part of the BEA Systems acquisition. Laurent is based in San Francisco and originally joined BEA Systems in 2000. As part of the proactive support teams, Laurent analyzes the usage, performance, and user satisfaction of online knowledge resources and services, and identifies new opportunities to increase value and effectiveness for Oracle WebLogic Server customers and support engineers. Laurent created and manages the Oracle WebLogic Support Twitter account (@weblogicsupport), frequently posts in the Oracle WebLogic Server blog, and is an active contributor to other business social media initiatives including LinkedIn. Laurent also regularly hosts and delivers webcasts on middleware products. He is looking forward to interacting with customers at the Oracle Support Stars Bar and sharing useful tips and other resources.

Robert Liu | Principal Technical Support Engineer, Customer Support, Middleware Read Bio

Robert Liu has supported Oracle SOA Suite since 2008. He also supports Oracle Service Bus and Oracle’s application dependency and performance products. Previously Robert was a support engineer, consultant, and sales consultant at various startups before joining Oracle to support database, CRM, business intelligence, and mobile products. He looks forward to meeting customers at the Oracle Support Stars Bar.

Wajid Jalaldin | Director, Customer Support, Middleware Read Bio

Wajid Jalaldin joined Oracle through the acquisition of Sun Microsystems, where he managed various worldwide developer and software support organizations. Based in Santa Clara, California, Wajid is currently the global director for identity management products at Oracle. Please stop by the Oracle Support Stars Bar if you have any questions regarding Oracle's identity management suite.

Prabhakar Neboori | Principal Technical Support Engineer, Customer Support, Middleware Read Bio

Prabhakar Neboori earned his degrees in electronics and computer science in India. Before joining Oracle through the acquisition of Sun Microsystems, he worked at Defense Labs Research Lab developing real-time software applications, Research Organization at CSIRO, and Australian National University developing software applications using object-oriented languages and client/server-based applications. Prabhakar also worked as a senior software engineer and a principal engineer in the areas of web infrastructure–based applications hosted on application and web servers, as well as on identity and access management solutions and cloud-based applications.

Lawrence Chow | Senior Principle Support Engineer, Customer Support, Middleware Read Bio

Lawrence Chow joined Oracle as part of the Sun acquisition, having been with Sun since 1987. He previously developed graphics libraries including OpenGL and Java3D, and currently supports Java. Based in Santa Clara, California, he welcomes the opportunity to meet customers and discuss troubleshooting methodologies, and performance and serviceability issues with Java applications.

Nachiketa Yakkundi | Senior Manager, Customer Support, Middleware Read Bio

Nachiketa Yakkundi has provided support for Oracle’s identity management products for more than 12 years. As an Oracle employee for more than 14 years, he has worked with products across a variety of teams in many different capacities. He looks forward to being a participant at the Oracle Support Stars Bar, providing any assistance that he can.

Neal Fisher | Senior Technical Support Engineer, Customer Support, Middleware Read Bio

Neal Fisher worked for Sun Microsystems beginning in 2001 and came to Oracle through the Sun acquisition. He specializes in identity management and is currently an advanced resolution engineer supporting Oracle Directory Server Enterprise Edition and Oracle Unified Directory. He looks forward to meeting customers at the Oracle Support Stars Bar.

Mitra Veluri | Senior Principal Technical Support Engineer, Customer Support, Middleware Read Bio

Mitra Veluri has worked for Oracle for 12 years and is based in Pleasanton, California. He provides support for Oracle Business Intelligence and is looking forward to meeting customers at the Oracle Support Stars Bar.

Majeed Malik | Senior Principal Engineer, Customer Support, Middleware Read Bio

Majeed Malik joined Oracle as part of the Hyperion acquisition. Majeed is based in Santa Clara, California, and joined Hyperion as part of Brio acquisition in 2004. Majeed has worked with Oracle middleware/EPM products for 12 years. His expertise includes EPM architecture, troubleshooting, and capacity planning. He is looking forward to interacting with customers at the Oracle Support Stars Bar.

Muralidharan Chembu | Principal Technical Support Engineer, Customer Support, Middleware Read Bio

Muralidharan Chembu joined Oracle as part of the Sun Microsystems acquisition, and joined Sun in 2001. Based in Santa Clara, California, Muralidharan supports customers using Oracle Identity Manager and Oracle Waveset. This is Muralidharan’s first Oracle OpenWorld, and he is excited to meet the customers face-to-face at the Oracle Support Stars Bar.

Priya Candadai | Principal Technical Support Engineer, Middleware Read Bio

Priya Candadai joined Oracle through the Hyperion acquisition. She has worked with Hyperion products since 2003. Based in San Jose, California, in the Hyperion Essbase group, she helps customers troubleshoot and resolve their installation and other technical issues. Priya is looking forward to meeting and interacting with many of the customers she has helped over the years.

Sunil Hingorani | Director, Center of Expertise and Product Release Readiness, Customer Support, Middleware Read Bio

Sunil Hingorani started with Oracle Support 15 years ago and is based at Oracle headquarters in Redwood Shores, California. Sunil has been part of the Center of Expertise for last 15 years, covering Oracle Database and Oracle Fusion Middleware. He currently leads the Center of Expertise and Product Release Readiness teams for Oracle Fusion Middleware. He is looking forward to interacting with customers at the Oracle Support Stars Bar.


Oracle Solaris and Server and Storage Systems

Rob Hulme | Senior Director, Global Oracle Solaris and Network Domain Support Read Bio

Dr. Rob Hulme is based in Thames Valley Park in the United Kingdom. He is responsible for worldwide support of the Oracle Solaris operating system and networking technologies. Rob leads a team of engineers located in more than 25 countries around the world, providing 24/7 customer support. Visit Rob in the Oracle Support Stars Bar for help with your Oracle Solaris support questions.

Raphy Pallikunnath | Senior Principal Technical Support Engineer Read Bio

Raphy Pallikunnath has been working with Oracle Support Services since 2010. He is based in Redwood Shores, California. Raphy’s expertise includes Oracle Enterprise Manager Ops Center and Oracle Grid Engine. Come and meet Raphy at the Oracle Support Stars Bar and bring any questions or suggestions on the specified products to him.

Muppalla Sridhar | Senior Principal Technical Support Engineer Read Bio

Muppalla Sridhar came to Oracle as part of the Sun acquisition, where he spent 16 years providing support for Oracle Solaris and network domains. He is based in Redwood City, California, and supports Oracle Solaris operating system networking technologies with special expertise in network device drivers, InfiniBand switches in engineered systems (Oracle Exadata, Oracle Exalogic, Oracle Big Data Appliance, and Oracle SPARC SuperCluster), Ethernet switches, security, virtualization technologies, software-defined networking, OpenFlow, and network performance. Bring any of your networking questions to the Oracle Support Stars Bar, and Muppalla will be happy to address them.

Arturo Bernal | Principal Technical Support Engineer Read Bio

Arturo Bernal started working for the Sun support organization nearly 13 years ago and came to Oracle as part of the Sun acquisition. He is based in Oracle’s Redwood Shores, California, headquarters and provides support for the Oracle Solaris kernel with focus on performance, Oracle Solaris ZFS, and root cause analysis for system panics. Bring your Oracle Solaris kernel, Oracle Solaris ZFS, and performance questions to Arturo at the Oracle Support Stars Bar.

Ray Cappola | Senior Director, Global Disk Support Read Bio

Ray Cappola is based in Broomfield, Colorado. He is responsible for worldwide support services on Oracle's Disk technologies and Solaris Cluster. Ray leads a team of Engineers located in 25 countries delivering 24/7 support to Oracle's customers. Come visit Ray at the Oracle Support Stars Bar for help with your Oracle Storage support questions.

Colin Seymour | Principal Technical Support Engineer Read Bio

Colin Seymour has worked for Oracle for nine years supporting the Oracle Solaris operating system, with expertise in installation and upgrading, Oracle Solaris Zones, security, Oracle Solaris ZFS, and networking. He is a Guru Moderator in the Oracle Solaris My Oracle Support communities, so bring your toughest Oracle Solaris support questions to Colin at the Oracle Support Stars Bar.

Tom Chalfant | Chief Technologist, Global SPARC Technology Service Center Read Bio

Tom Chalfant came to Oracle as part of the Sun Microsystems acquisition. He has worked in many positions throughout the years, including supporting customers in the field as a system support engineer and regional system support engineer, as well as a technical support engineer for high-end SPARC servers. He now serves as chief technologist for the Global SPARC Technology Service Center where he helps drive support readiness processes for all SPARC-based products. Tom has traveled the world speaking at Sun/Oracle conferences and working with customers in their data centers.

David Zahalan | Senior Director, Global SPARC Domain Read Bio

David Zahalan is based in San Diego, California. He is responsible for worldwide support of Oracle SPARC server technologies. David leads a team of engineers located in 23 countries around the world, providing 24/7 customer support in nine primary languages. Visit David in the Oracle Support Stars Bar for help with your Oracle SPARC server support questions.

Ben Donahue | Senior Technical Support Engineer Read Bio

Ben Donahue joined Oracle via the Pillar acquisition and has been supporting Pillar Axiom for more than three years. He is based in Santa Clara, California, and his expertise includes SAN storage arrays, fibre channel technologies, iSCSI, and networking. Bring any questions and suggestions on the specified products to Ben at the Oracle Support Stars Bar.


Oracle E-Business Suite

Anjali Varshney | CRM | Senior Proactive Support Manager Read Bio

Anjali Varshney has been with Oracle for 13 years and has rich experience in CRM. She began as a support engineer in PeopleSoft CRM and went on to lead the PeopleSoft CRM global support team. She helped CRM move from region-specific support to a global model, and later pioneered the One CRM Domain concept, utilizing resources for multiple CRM products. Later she moved to the proactive side of support. She is currently engaged in proactive support for Oracle E-Business Suite CRM applications and focuses on providing support to customers using the Customer Support Toolbox, adding valuable tools and techniques that provide higher business value and reduced risk. She looks forward to meeting with customers at Oracle OpenWorld and gathering valuable feedback.

Ann Smith | Manufacturing | Senior Product Support Manager Read Bio

Ann Smith has been with Oracle for 12 years, supporting Oracle E-Business Suite applications with the Oracle Inventory, Oracle Bills of Material, Oracle Engineering, and Oracle Warehouse Management support teams. She also worked with the Center of Expertise for several years prior to her current role as a manager of the Oracle Order Management Support team, providing support for Oracle Configurator, Oracle Order Management, and Oracle Shipping Execution products.

Anthony Shahen | Manufacturing | Principal Technical Support Engineer Read Bio

Anthony Shahen has been with Oracle since 1999. His main focus is on Oracle E-Business Suite applications including Oracle Inventory, Oracle Bills of Material, Oracle Engineering, and Oracle Product Information Management. Prior to joining Oracle, he spent 16 years working in manufacturing facilities. He is looking forward to meeting with customers to learn more about how Oracle products are used to support their business and how Oracle Support can facilitate customer success.

Arwen Hawes | CRM | Principal Technical Support Engineer Read Bio

Arwen Hawes started using Oracle Applications in 1998. She joined Oracle in 2000 and has worked for Oracle Consulting, Oracle University, and Oracle Support throughout her career. Prior to her current role, she supported multiple CRM applications, including Oracle Incentive Compensation and Oracle Install Base. As a consultant, her career emphasized implementing Oracle Order to Cash solutions, Oracle Incentive Compensation, Oracle Contracts, and Oracle Install Base. Arwen loves her position promoting proactive services, hosting and promoting Oracle E-Business Suite CRM webcasts, and supporting Oracle applications.

Clarina Allen | Manufacturing | Senior Principal Technical Support Engineer Read Bio

Clarina Allen started with Oracle 16 years ago in the Application Technology group, working with Oracle Workflow, Oracle Install Base, and Oracle Upgrade products. She later moved to the Procurement group where she got involved with Oracle Purchasing and Oracle Exchange products. Currently, she supports Oracle iProcurement, Oracle iSupplier Portal, Oracle Sourcing, Oracle Supplier Network, Oracle Contract Management, Oracle Supplier Lifecycle Management, and Oracle Supplier Hub. She also provides advanced resolution support, and is certified in Oracle Supply Chain products. Clarina is looking forward to hearing from customers and answering questions at Oracle OpenWorld.

Dan Kaleel | Financials | Senior Principal Technical Support Engineer Read Bio

Dan Kaleel joined Oracle 13 years ago. During his time at Oracle he has worked in all the product areas of Oracle Receivables. Dan currently specializes in troubleshooting and resolving the most escalated performance issues for Oracle Receivables. He has been awarded the Lifetime Achievement global commendation for his contributions and efforts to customer service delivery and improvement of processes. Dan is based in Orlando, Florida. He is eager to meet with customers to learn more about how Oracle products are used to support their business and how Oracle Support can facilitate customer success.

Danilo Trevizan | ATG | Principal Technical Support Engineer Read Bio

Danilo Trevizan joined Oracle in 1998. He spent the first five years of his career with Oracle Support in Brazil, where he worked on the Advanced Support team handling critical issues at customer sites. After that he moved to the US to join the Applications Technology group and work with install/upgrade/application management pack issues. Currently he specializes in plug-ins and development for Oracle E-Business Suite 12.2.

David Goddard | Manufacturing | Senior Principal Technical Support Engineer Read Bio

David Goddard has been with Oracle Support for almost 15 years. He is focused primarily on Oracle Value Chain Planning applications, specializing in Oracle Advanced Supply Chain Planning and Oracle Global Order Promising’s available-to-promise functionality. David was one of only eight Individual recipients of the 2012 President's Cup Award from Mark Hurd, and he was also awarded a 2010 Above and Beyond Support Oscar for Oracle E-Business Suite applications. He has presented several advisor webcasts, and he also specializes in publishing high-impact notes, which you can find on My Oracle Support under Value Chain Planning.

David Heisler | ATG | Senior Principal Technical Support Engineer Read Bio

David Heisler has been with Oracle for more than 20 years. He started at Oracle in 1993 with the Global IT group responsible for internal mail servers, Oracle Education class environments, and day-to-day IT operations for east coast Oracle offices. Dave then transferred to the Global Customer Support center in Orlando, Florida, where his major role was maintaining test environments for support analysts. Dave's main focus over the last 18 years has been Oracle E-Business Suite applications upgrades, starting with release 9. He was part of the On Demand Accelerated Upgrade team and currently is a member of the Proactive Support Oracle E-Business Suite upgrade engagement team. He also has an extensive background in patching and Oracle E-Business Suite maintenance and he is the primary contributor the Maintenance Wizard upgrade tool. Dave is looking forward to sharing his extensive Oracle knowledge with customers.

DeAnna Owens | Financials | Senior Product Support Manager Read Bio

DeAnna Owens joined Oracle 15 years ago. She supported Oracle E-Business Suite applications including Oracle E-Business Tax (including Latin Tax), Oracle Receivables, Oracle Advanced Collections, Oracle iReceivables, Oracle Trading Community Architecture, Oracle Customers Online, Oracle Fusion Legal Entity Configurator, and Oracle Loans. She worked as an engineer for several years, specializing in Oracle E-Business Tax, before moving to her current role as senior manager in the Oracle Receivables Support team. DeAnna is based in Orlando, Florida. She is excited to meet with customers to learn more about how Oracle products and Oracle partner products are used to run their businesses, and how Oracle Support can better facilitate customer success.

Fabio Buitrago | Manufacturing | Senior Principal Technical Support Engineer Read Bio

Fabio Buitrago joined Oracle in 1994. He worked first with Oracle technology and tools supporting Oracle Database and then moved into Oracle E-Business Suite Support team. Fabio is certified in Oracle Order Management 11i, Oracle Inventory 12, and Oracle Purchasing 12, and has experience with Oracle Diagnostics products and standalone diagnostic scripts for troubleshooting issues. Fabio is currently part of the Center of Expertise team, working as interface between support and development teams for Oracle Procurement products.

Gopal Pinapala | Financials | Principal Technical Support Engineer Read Bio

Gopal Pinapala joined Oracle Support in 2004. He initially worked for Oracle On Demand Services as an applications DBA, and later moved into Oracle Support in 2008. He currently specializes in technical work related to Oracle Accounts Payable, Oracle Cash Management, Oracle Treasury, Oracle Internet Expenses, and Oracle U.S. Federal Financials. He also specializes in supporting Oracle diagnostics for Oracle Payables.

Gregory Clark | HCM | Senior Manager Support Read Bio

Gregory Clark joined Oracle 17 years ago as a delivery consultant for Oracle Human Resources Management System implementations. He currently manages product support for global Oracle Payroll localizations, Oracle Time and Labor, and Oracle Labor Distribution. He has held roles in Oracle Development in addition to his tenure in Oracle Support and Oracle Consulting. He is looking forward to meeting with customers to better understand how Oracle products are used to support their business and how Oracle Support can facilitate customer success.

John Khamissi | ATG | Principal Technical Support Analyst Read Bio

John Khamissi is based in Toronto, Canada, and has been with Oracle Support since 1998. He has been involved with Oracle E-Business suite since release 10.7. John has participated and overseen several Oracle E-Business Suite implementation, migration, and upgrade projects on multiple UNIX platforms. He works extensively with customers of all sizes around the upgrade and maintenance process of Oracle E-Business Suite.

Kevin McDermott | ATG | Senior Principal Technical Support Engineer Read Bio

Kevin McDermott started his career at Oracle with the Applications Technology group 15 years ago. He specializes in concurrent processing, system administration, and Oracle E-Business Suite customizations. For most of the last decade Kevin has focused on Oracle BI Publisher. He has been a leader in support for Oracle BI Publisher since it was first released in 2004. He is looking forward to meeting customers at the Oracle DEMOgrounds at the hands-on labs for Oracle BI Publisher, and at the Oracle Support Stars Bar.

Lauri Williams | ATG | Director, Proactive Support Delivery Read Bio

Lauri Williams is a 15-year Oracle E-Business Suite veteran who resides in Orlando, Florida. Lauri is a leading support expert working with customers around upgrades and patching. In her current role as director of the Oracle E-Business Suite Applications Technology group, she provides proactive support for Oracle E-Business Suite upgrades, upgrade tooling, patching, workflow analyzer, and other items that are located in My Oracle Support Doc ID 432.1. Lauri is also involved in the Oracle Women’s Leadership group, where she hosts quarterly events for the Orlando office. Previously Lauri worked with Oracle Supply Chain Management products, Oracle Financials, and Oracle Cloud/On Demand change management solutions. y for Applications Technology and is ITIL-certified. Lauri is excited to meet customers and will be available during Oracle OpenWorld in the Oracle Support Stars Bar. She invites you to stop by to talk about your Oracle E-Business Suite upgrade—or the upcoming NFL Packers season.

Matt Beck | ATG | Principal Technical Support Engineer Read Bio

Matt Beck joined Oracle in 2000. During his time at Oracle he has worked within Oracle E-Business Suite middle-tier product support. He currently works as a subject matter expert in the Oracle E-Business Suite Applications Technology Stack area, including Oracle Application Server, Oracle WebLogic Server. and Oracle E-Business Suite integrations. He is excited about this opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

Mayuri Panchal | ATG | Senior Support Product Manager Read Bio

Mayuri Panchal started with Oracle Consulting in New Zealand almost 16 years ago. She applied the experience she gained while working at Telecom NZ and Housing NZ to support Oracle’s telecommunications industry customers implementing data warehousing and marketing applications. Mayuri later moved to Oracle Support in product release readiness for Oracle E-Business Suite marketing and sales applications, and then into Oracle E-Business Suite applications technology, working on release 11i, 12.0, 12.1, and 12.2 readiness, as well as the 12.2 beta program.

Nilesh Gonsalves | Financials | Principal Technical Support Engineer Read Bio

Nilesh Gonsalves is based in Redwood Shores, California, and has worked for Oracle for six years. Nilesh started with Oracle On Demand services as an applications DBA and now supports customers using Oracle E-Business Suite financials applications, with an emphasis on Oracle Payables, Oracle Approvals Management, Oracle Workflow, and Oracle E-Business Tax. Nilesh is excited about the opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

Sanjay Banerjee | Financials | Projects Principal Support Engineer Read Bio

Sanjay Banerjee started with Oracle eight years ago at the Redwood Shores, California headquarters. Before his current role, he worked in the Oracle Grants and Oracle Projects development groups. Sanjay currently supports the Oracle Grants and Oracle Projects products in the Oracle E-Business Suite center of expertise. He is also currently engaged with Oracle Fusion Projects products. He is excited about this opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

Stephen Horgan | Financials | Senior Principal Technical Support Engineer Read Bio

Stephen Horgan joined Oracle Support in 1999. During his time at Oracle he has worked in all areas of Oracle Payables, spent several years supporting and providing training for Oracle Treasury, and has worked with Oracle Cash Management and Oracle Internet Expenses. He currently specializes in Oracle Subledger Accounting, payment issues in Oracle Payables, and supporting upgrades to Oracle Payables 12/Oracle Financials 12. He is actively involved with proactive and diagnostic tools such as Oracle Payables generic data fixes, Oracle Support’s lifecycle advisors, and other initiatives to improve problem avoidance and provide faster resolution of issues.

Todd A. Cerny | Manufacturing | Principle Technical Support Engineer | Proactive Support Delivery Read Bio

Todd Cerny has been with Oracle since 2001, working primarily in the Oracle E-Business Suite Manufacturing Inventory group. Before joining Oracle, Todd had many years experience working in governmental financial software analysis, implementation, and training. He spent his first seven years at Oracle supporting Oracle Inventory. During his time as a support engineer, he worked on the Upgrade Support Application team and the Oracle Diagnostic Methodology team, where he became an Oracle Data Mining team lead and coach. Todd has been a member of the Oracle Inventory Center of Expertise, and is currently a team member in the Oracle Purchasing and Oracle Inventory Proactive Services Delivery group, with knowledge management as his main focus. Todd is one of the Oracle E-Business Suite Proactive Services Delivery engineers responsible for building and maintaining the Period Close Advisor, Lifecycle Management tool.

Ujjal Ghosh | HCM Benefits | Principal Support Analyst Read Bio

Ujjal Ghosh started with Oracle as a senior support analyst five years ago at the Orlando, Florida, office. Before joining Oracle, he spent four years as an Oracle Human Capital Management (HCM) consultant. Ujjal currently is the global Oracle Benefits lead and supports customers using Oracle E-Business Suite HCM applications, with an emphasis on Oracle Benefits and Oracle Human Resources. Ujjal is a subject matter expert for several Oracle HCM modules and has been awarded the Outstanding Contributor and Pacesetter award for his contributions and efforts to customer service delivery and improvement of processes. Ujjal is excited about the opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

Walter Pajaro | CRM | Principal Technical Support Engineer Read Bio

Walter Pajaro joined Oracle in 1994. He is based in Orlando, Florida. Throughout his career at Oracle he had the opportunity to work on both internal and external customer support for a wide array of products, including Oracle Database and Oracle E-Business Suite. Since 1998 he has primarily supported Oracle TeleService, Oracle iSupport, and Oracle’s customer care and knowledge management products. He is currently an advanced resolution engineer on the CRM Service team, helping with complex issues. Walter has received prestigious awards for his work within Oracle Support including the Product Line MVP for CRM. Walter enjoys helping others and is looking forward to meeting with customers at Oracle OpenWorld and answering their questions.


Oracle Database, Oracle Enterprise Manager, and Engineered Systems

Ravi Handyal | Director, Database Bug Diagnosis and Escalation and Database Security Products Read Bio

Ravi Handyal has more than 25 years of customer support experience handling Oracle Database and middleware products, with more than half that time spent working in Oracle Global Customer Services in the Redwood Shores, California, headquarters. He currently manages the Database Bug Diagnosis and Escalation team. He is passionate about working with customers to ensure that production environments are proactively maintained for 99.99 percent uptime in accordance with Oracle's maintenance best practices and policies. He is looking forward to meeting customers at Oracle OpenWorld and talking to them about the real-world software maintenance challenges faced by DBAs and CIOs.

Roderick Manalac | Consulting Technical Advisor, Center of Expertise Read Bio

Roderick Manalac has been a member of Oracle Support for more than 20 years, since his graduation from UC Berkeley in 1989. He is based in Oracle's Redwood Shores, California, headquarters. Over the years, he has worked in the UNIX, SQL*Net, and RDBMS support teams. In 1996, Roderick joined the Center of Expertise team, helping Oracle customers solve complex database issues and providing best practices to achieve greater success. Roderick enjoys helping others and in his current role at Oracle, he leverages his expertise by delivering advanced internal training and helping customers with critical and complex technical issues. Roderick is available at the Oracle Support Stars Bar and he is looking forward to sharing his knowledge on various database topics.

Mike Matagrano | Senior Manager, Database Performance Read Bio

Mike Matagrano has lived in the Bay Area for 36 years and always dreamed of working at Oracle. Mike has a degree in business from St. Mary's College. He started at Oracle in March 1996 answering customer calls in database support as a contractor and was hired full time a few months later. Mike spent two years in database support and nine years in database bug diagnosis and escalations. He has been managing the Database Performance team for the last three years. Mike has reviewed thousands of Automatic Workload Repository reports over his lifetime and is always happy to review another one and make suggestions.

Edward Yang | Senior Principal Technical Support Engineer Read Bio

Edward Yang has been with Oracle Support for seven years and is based in Redwood Shores, California. Currently Edward is the senior principal technical support engineer of the Oracle Clusterware/Oracle RAC support team and works closely with Oracle RAC Development teams to analyze/provide feedback on critical issues in the field and communicate back to customers. Edward also spends good amount of time publishing and maintaining My Oracle Support documents about Oracle RAC. He is looking forward to addressing customers’ Oracle RAC questions at this year's Oracle OpenWorld.

Himansu Pal | Senior Principal Technical Support Engineer Read Bio

Himansu Pal has been a part of Oracle’s Bug Diagnosis and Escalation team since 1999. He currently supports a variety of database components and Oracle Enterprise Manager Grid Control products. Based in Oracle's Redwood Shores, California, headquarters, Himansu has a degree in computer science and engineering from Calcutta University in India. Prior to joining Oracle, he gained extensive experience in home-grown application development, and he spent several years as an Oracle database administrator. He is very passionate about solving customers' complex, real-world problems.

Chin Lee | Senior Principal Technical Support Engineer Read Bio

Chin Lee started with Oracle Support more than eight years ago and is located in Oracle's Redwood Shores, California, headquarters. Chin supports Oracle Clusterware and Oracle Real Application Clusters as an advanced resolution engineer and technical lead. He has also supported Oracle Data Guard and Oracle Automatic Storage Management.

Bryan Vongray | Senior Principal Technical Support Engineer Read Bio

Bryan Vongray has more than 10 years experience implementing and supporting all aspects of Oracle Database. He specializes in high availability with specific focus in Oracle Clusterware and Oracle Real Application Clusters (Oracle RAC). Prior to joining the Global Customer Support team, Bryan was a senior consultant for Oracle Consulting, where he designed, planned, and implemented Oracle RAC and Oracle Maximum Availability Architecture solutions for numerous Oracle customers. During his four years within Global Customer Support, Bryan has become a highly sought-after resource within the Oracle RAC support organization, fulfilling key roles within the Oracle Advanced Resolution team, Oracle RAC Assurance Support team, and Proactive Support Delivery teams. Bryan is available at the Oracle Support Stars Bar and he is looking forward to sharing his knowledge on Oracle Clusterware and Oracle RAC.

Paul Tjhang | Principal Support Engineer Read Bio

Paul Tjhang has worked in Oracle Support for more than five years and is based in the Redwood Shores, California, headquarters. Paul spent four years in Oracle RAC assurance support and joined the Bug, Diagnostics, and Escalations team last year. Paul specializes in Oracle Clusterware, Oracle RAC, and Oracle Automatic Storage Management, and he looks forward to meeting customers and answering customer questions.

Jaime Figueroa | Senior Principal Technical Support Engineer Read Bio

Jaime Figueroa has been working with Oracle Support since December 1993. He started at Oracle in Colombia and then moved to Oracle’s Orlando, Florida, offices in 1998 as part of the local support center for Latin America. Jaime’s background is in database and he has worked on the Advance Resolution teams. After holding the global team lead role for Oracle Automatic Storage Management, it he went on to work with Oracle Exadata, where he has been since its inception.

Dan Lulchuk | Senior Principal Technical Support Engineer Read Bio

Dan Lulchuk has more than 20 years in information technology, with 7 years of programming experience in the telecommunications industry, working on C, C++, Cobol, and Presentation Manager. He also has DBA experience, working with DB2 and SQL Server on a number of operating systems including UNIX, IBM mainframe, Windows, and OS2. Dan came to Oracle in 1998 as a support engineer on the Microsoft Language support team, quickly becoming team lead. He was also part of several technical escalation teams including the first Advanced Resolution team, where he dealt with issues involving Oracle clients, middle-tier application servers, and databases on multiple operating systems. Then he joined the Platform Bug Diagnostic group focusing on the windows platform. He helped build the Windows Bug Diagnostic and Escalation team, defining the processes and procedures used to engage Windows BDE and development. He also helped build the Microsoft Joint Escalation team, working closely with Microsoft advanced engineers and development. He is currently working on a symbol store to help with debugging Oracle software on the Windows platform as well as helping with the Windows Training initiative to provide Windows-specific training to support teams.

Ashok Paramasivan | Principal Technical Support Engineer Read Bio

Ashok Paramasivan joined Oracle through the Sun Microsystems acquisition and has been working in support for more than 10 years, supporting middleware products including Oracle Application Server, Oracle Web Server, and Java. For the past year Ashok has been part of the Engineered Systems support team for Oracle Exalogic. Ashok holds a master’s degree in computer science and a MBA, and was recently certified as an Oracle Exalogic Elastic Cloud X2-2 Certified Implementation Specialist. Ashok is looking forward to meeting more Oracle customers and helping answer any Oracle Exalogic questions.

Coby Adams | Senior Principal Technical Support Engineer Read Bio

Coby Adams is from Orlando, Florida, and has been with Oracle for more than 12 years. He has been a global technical lead for the Content Management team, specializing in XML, and he is now the global technical lead for Oracle SPARC SuperCluster. He has previously been an evangelist for content management solutions. He is looking forward to meeting Oracle’s engineered systems customers.

Ian Hsu | Principal Support Engineer Read Bio

Ian Hsu has been a member of Oracle Support for more than six years. Ian specializes in Oracle Automatic Storage Management and other storage-related RDBMS components including Direct NFS Client and Oracle Automatic Storage Management’s dynamic volume manager and cluster file system. Ian has also supported Oracle Clusterware and Oracle Real Application Clusters. He is looking forward to meeting customers and sharing his knowledge.

Jim Tong | Senior Principal Technical Support Engineer Read Bio

Ten years of experience working in TimesTen support and has previously worked at at Openworld. Graduated from University of Michigan with a Bachelor's in Computer Engineering.

Fan Zhang | Senior Principal Technical Support Engineer Read Bio

Fan Zhang has been working with Oracle for thirteen years, including five years as Database Administrator in global IT team, and eight years as support engineer for GoldenGate product. Fan is located in Oracle's Redwood Shores, California, headquarters.

Mauro Pagano | Principal Technical Support Engineer Read Bio

Mauro Pagano has been working for Oracle for the past 9 years in different LOBs and geographies. He started in Oracle Consulting in Italy and moved to Oracle Support in USA in February 2009. During the last few years Mauro delivered many classes and webcasts on SQL Tuning topics to both colleagues and customers. Mauro is now part of the bug diagnosis and escalations team and the new developer behind SQLTXPLAIN. He looks forward to hear about SQL Tuning challenges and SQLTXPLAIN experiences / feedbacks

Bennett Fleisher | Director, Exadata Enterprise Support Team Read Bio

Bennett Fleisher has over seventeen years of experience supporting Oracle's customers out of the Orlando Florida Support Center. He started his career at Oracle supporting customers installing the Oracle RDBMS, Oracle Parallel Server and development tools on Unix. He moved to the RAC Bug Diagnostic and Escalation team specializing in clustered technologies and eventually went on to manage this team. Later on he formed and managed the Storage Management support team which supports customers using Automatic Storage Management and other Oracle specific storage features such as Oracle Disk Manager and Direct NFS. With the release of the Oracle Exadata Database Machine he went on to help form the support team and operational practices used to support the product and later to be used with all Engineered Systems. Today his passion is still around Oracle's emerging technologies and making customers successful using them.

Christina Truong | Principal Technical Support Engineer Read Bio

Christina joined Oracle through Brio/Hyperion acquisition and has been working in the Support Organization for over twelve years supporting Enterprise Performance Management products. For the past year Christina has been part of the Engineered Systems Support Team supporting Exalytics. She is looking forward to meeting customers and sharing her knowledge.

Reem Munakash | Senior Principal Technical Support Engineer Read Bio

Reem Munakash has worked with Oracle support for close to twenty five years. Reem’s expertise is with rman and backup and recovery. Reem is looking forward to to meeting customers and sharing her knowledge.

Theetha Alagusundaram | Senior Principal Technical Support Engineer Read Bio

Theetha has started with Oracle in India at 2003 and rejoined Oracle USA in 2011. He is presently with Oracle Engineered Systems Support Group. He supports Exadata, Super Cluster and ODA products. This is his first year attending Oracle OpenWorld and he is looking forward to answering customer questions relating to Oracle Exadata.


Oracle Fusion Applications

Sonia Ahmed | SCM | Senior Principal Support Engineer Read Bio

Sonia Ahmed has more than 18 years of IT experience, and 12 of those are with Oracle. She specializes in supply chain management and is well-versed with Oracle Fusion Applications and Oracle E-Business Suite. She is certified for both Oracle E-Business Suite and ITIL Foundation. She is excited to be part of Oracle OpenWorld and is looking forward to meeting customers and partners.

Kuldeep Chaudhari | Oracle Fusion Applications | Senior Director, Global Customer Support Read Bio

Kuldeep Chaudhari has more than 15 years of experience in the areas of technology management, consulting, development, and support management. He currently leads the global Oracle Fusion Applications Support Applications team. He has a bachelor’s degree in computer science and engineering and a master’s degree in business administration. Kuldeep looks forward to discussing your Oracle Support experience.

Reaz Chowdhury | Oracle Fusion CRM | Senior Principal Technical Support Engineer Read Bio

Reaz Chowdhury has been with Oracle for 16 years. He specializes in CRM and has vast experience with Oracle Applications. He worked on the Oracle E-Business Suite support team for 12 years and joined the Oracle Fusion Applications support team 4 years ago. He specializes in the sales, enterprise contracts, territory management, customer center, and opportunity management product areas in Oracle Fusion CRM. He is familiar with the Oracle Fusion Applications technology stack, and also has good understanding of import and BI. He is looking forward to participating in this year's Oracle OpenWorld.

Anish Desai | Oracle Fusion Supportability Engineering | Director, Customer Support Read Bio

Anish Desai is responsible for Oracle Fusion Applications proactive support initiatives. For the last several years Anish and his team have tirelessly worked toward making supportability an integral part of Oracle Fusion Applications. Anish is passionate about leveraging technology to provide a superior support experience to Oracle customers and has introduced several innovative solutions to achieve that goal. In his 15 years at Oracle, Anish has served in leadership roles with the Applications Development, Consulting, and Support organizations. Anish is looking forward to exchanging ideas with customers at his session, Get Proactive: Best Practices for Supporting Oracle Fusion Applications (CON3051).

Khaled Ibrahim | Oracle Fusion CRM | Support Director Read Bio

Khaled Ibrahim has been with Oracle since 1999, spending 4 years as a support engineer and 10 years in management. Khaled is based in Oracle’s Melbourne, Australia, office and leads a global Oracle Fusion CRM support organization. He is very keen to meet his Oracle Fusion CRM customers and hear about their experiences.

Pavan Kumar | Oracle Fusion Applications Provisioning and Lifecycle Management | Senior Technical Support Engineer Read Bio

Pavan Kumar has more than nine years experience working on Oracle products and has been with Oracle for five years. A member of the PeopleSoft HCM Installs/Upgrades team for more than two years, he now works on the Oracle Fusion Provisioning, Migration, and Lifecycle Management group. A certified Oracle DBA, Pavan specializes in supporting installs, upgrades, patching, and general system administration. Pavan is the lead for migration from Application Unlimited (Seibel, PeopleSoft, Oracle E-Business Suite) to Oracle Fusion Applications, and his current responsibilities include supporting customers installing and patching Oracle Fusion Applications and Oracle Fusion Functional Setup Manager.

Marc Lamarche | Oracle Fusion HCM | Senior Director, Global Customer Support Read Bio

Marc Lamarche has been with Oracle support for 15 years. He leads the Global Oracle Fusion Human Capital Management support team. He looks forward to discussing your Oracle Support experience.

Haripriya Panchagnula | Oracle Fusion Financials | Senior Principal Technical Engineer Read Bio

Haripriya Panchagnula has been with Oracle for 10 years. She specializes in Oracle Fusion Financials, Oracle Fusion General Ledger, Oracle Fusion Payables, Oracle Fusion Expenses, and Oracle Fusion Assets. She is looking forward to meeting with customers at this year’s Oracle Open World.

Abimani Peiris | Governance, Risk, and Compliance | Senior Principal Technical Support Engineer Read Bio

Abimani Peiris came to Oracle Support through the LogicalApps acquisition in 2008 and now is based in Redwood Shores, California. She is currently working with Oracle Fusion Applications; she worked with Oracle Governance, Risk, and Compliance applications for more than eight years. She focuses on Oracle Application Access Controls Governor, Oracle Transaction Controls Governor, and Oracle Preventive Controls Governor, and she specializes in Oracle General Ledger. She is looking forward to meeting with customers and answering questions at Oracle OpenWorld.

Ali Akbary | Fusion HCM Payroll | Principle Support Engineer Read Bio

Ali Akbary joined Oracle eight years ago to support PeopleSoft Payroll. He then moved to the Oracle Fusion Applications team a two years ago to support Oracle Fusion Workforce Management / Payroll. Ali Akbary is looking forward to meeting customers in the Oracle Fusion Applications space.


JDE

Ben Bowers | JD Edwards EnterpriseOne HCM | Principal Technical Support Engineer Read Bio

Ben Bowers has supported Oracle's JD Edwards EnterpriseOne software for more than 11 years. Based in Denver, Colorado, he works in the JD Edwards EnterpriseOne Human Capital Management group as an applications technician. He also has experience in the JD Edwards EnterpriseOne Upgrade Object Management group. Currently, he is focused on supporting customers with HCM and payroll issues. As a functional and technical resource, he is dedicated to supporting all aspects of the human capital management product line. Ben is excited to have the opportunity to interact with customers at Oracle OpenWorld.

Jon Green | JD Edwards EnterpriseOne Distribution, Manufacturing, and Supply Chain | Support Director Read Bio

Jon Green has worked at Oracle for more than 13 years and he is currently responsible for leading the global JD Edwards EnterpriseOne Distribution, Manufacturing, and Supply Chain Planning teams. He enjoys working with customers from all over the world to help them as they upgrade, work with product support, and optimize the JD Edwards EnterpriseOne experience. Jon looks forward to meeting JD Edwards EnterpriseOne customers in person at Oracle OpenWorld and appreciates any feedback on how we can improve the overall support experience.

Cristie Haney | JD Edwards EnterpriseOne Distribution, Manufacturing, and Supply Chain | Senior Technical Support Engineer Read Bio

Cristie Haney has supported Oracle’s JD Edwards EnterpriseOne software for more than 10 years. Based in Denver, Colorado, Cristie currently works on the JD Edwards EnterpriseOne Distribution team, as well as supporting Oracle Fusion Procurement. As a senior resource, she collaborates with customers to provide solutions for multiple product areas including sales, inventory, procurement, advanced pricing, advanced cost accounting, apparel, and fulfillment management. Cristie looks forward to meeting and interacting with customers at Oracle OpenWorld.

Justin Walker | JD Edwards EnterpriseOne Tools | Principal Technical Support Engineer Read Bio

Justin Walker has supported Oracle's JD Edwards EnterpriseOne software for more than 11 years. Based in Denver, Colorado, he currently works on the JD Edwards EnterpriseOne technical team primarily focused on supporting customers with installations, upgrades, migrations, packages, object packaging, updates, change assistant, and Oracle Business Accelerators. He looks forward to meeting the customers he has worked with and any customer who would like to find out more about the products he supports.


PeopleSoft

Gordon Brown | Tools, Install/Upgrade| Senior Principal Support Engineer Read Bio

Gordon Brown has supported PeopleSoft installs and upgrade at Oracle since 1997. He also supports the change assistant feature, Oracle Configuration Manager, and PeopleSoft’s test framework.

Aditya Deepak | FMS | Manager, Customer Support Read Bio

Aditya Deepak has been with Oracle/PeopleSoft for seven years. He currently leads the PeopleSoft Expenses and Resource Management support team. He has previously worked as a support analyst with the PeopleSoft General Ledger team. He looks forward to discussing your Oracle Support experience.

Mark Dirrim | Center of Excellence | Senior Principal Support Engineer Read Bio

Mark Dirrim has more than 35 years in IT experience with more than 13 years experience working with PeopleSoft products in Oracle/PeopleSoft customer support. He has worked primarily in resolving technical and performance escalations. Mark's primary skill set is in PeopleSoft PeopleTools technology and database performance. He is able to address many of the performance and scalability issues Oracle customers encounter while implementing PeopleSoft products.

Mary June Dorsey | PeopleSoft | Senior Director, Global Customer Support Read Bio

Mary June Dorsey has been with Oracle/PeopleSoft support for more than 11 years. She leads the PeopleSoft Global Support team. She looks forward to discussing your Oracle Support experience.

Jeanette Hann | Time & Labor | Principal Technical Support Engineer Read Bio

Jeanette Hann has 18 years of PeopleSoft Time and Labor experience and is based out of Pleasanton, California. She has worked with PeopleSoft Customer Support since 1998, prior to that she worked in development and quality assurance. She came to Oracle through the PeopleSoft acquisition. Jeanette is committed to customer success and is looking forward to meeting new customers as well as the many customers she has supported and worked with in the past.

Sachin Korde | Enterprise CRM | Principal Technical Support Engineer Read Bio

Sachin Korde has worked with the PeopleSoft CRM team for more than six years. He has successfully completed the “We Care” program for many customers. He has very strong technical skills and he works on almost every product in People Soft CRM, specializing in PeopleSoft Support, PeopleSoft HelpDesk, and PeopleSoft Applications Portal, as well as in installations and upgrades, and online marketing. He is looking forward to meeting customers at Oracle OpenWorld.

Michael Manes | SCM | Senior Principal Support Engineer Read Bio

Mike Manes started with PeopleSoft 12 years ago in Global Customer Support and has been working with Oracle since the acquisition. He currently supports PeopleSoft Supply Chain Management applications in the areas of purchasing, services procurement, and e-procurement, as well as with PeopleSoft Integration Broker. He enjoys taking on the more difficult and technical issues relating to PeopleSoft supply chain management and working with customers to resolve their product issues to the highest level of satisfaction.

Asif Mohammed | Payroll for North America |Principal Technical Support Engineer Read Bio

Asif Mohammed has 15 years of PeopleSoft North America Payroll experience and is based out of Pleasanton, California. He has worked with PeopleSoft Customer Support since 2000, and came to Oracle through the PeopleSoft acquisition. Asif is committed to customer success and is looking forward to meeting new customers as well as the many customers he has supported and worked with in the past.

Vidya Nambiar | FMS - GL |Principal Technical Support Engineer Read Bio

Vidya Nambiar has been with Oracle for more than five years. Vidya’s primary focus is on providing functional and technical support for PeopleSoft General Ledger and integration points. Vidya is looking forward to meeting customers.

Paul Romero | PeopleTools - Reporting Tools | Senior Principal Support Engineer Read Bio

Paul Romero has more than 12 years with PeopleSoft products in Oracle/PeopleSoft customer support. He has worked primarily in resolving technical and installation issues. Paul's primary skill set is in PeopleSoft PeopleTools technology and Reporting Tools. He is able to address many of the installation issues Oracle customers encounter while implementing PeopleSoft products such as Report Distribution, SQR, Process Scheduler, Pivot Grid, and PSQuery.


CRM/Siebel

Tim Craig | Oracle CRM On Demand | Senior Support Manager, Customer Experience Read Bio

Tim Craig has more than 10 years experience supporting and managing Oracle’s software-as-a-service offerings. He engages with many customers to listen, understand, and employ that feedback into process, product, and service improvements within Oracle. Tim has a rich and deep general knowledge of Oracle CRM On Demand. He is very interested in meeting new customers and building and renewing relationships with customers he’s worked with throughout his many years at Oracle.

Keo Inthavongsa | Sales, Service, and Marketing | Senior Technical Support Engineer Read Bio

Keo Inthavongsa has been part of Oracle’s Siebel CRM Technical Support team for more than six years and is part of the Siebel Sales, Service, and Marketing team. He specializes in general client functionality issues but also on specific modules such as Siebel Universal Customer Master, Oracle Data Quality Matching Server, Siebel Marketing, and Siebel Order Management. Keo has been involved in many critical cases spanning all the Siebel product areas. He has also been a mentor to many other support engineers on the team. This is his second time at the Oracle Support Stars Bar and he is looking forward to the event and meeting customers again.

Prem Lakshmanan | Technology, Applications Tools| Senior Director, Global Customer Support Read Bio

Prem Lakshmanan has been with Oracle for more than 17 years. He implemented the first Siebel internal CRM environment that is now the back end of My Oracle Support. He heads an organization of highly trained engineers located in 16 global support centers that support Siebel CRM technologies. Prem also manages a proactive outreach program aimed at assisting customers upgrading Siebel environments to the latest versions of Open UI.

Iain McGonigle | CRM | Senior Director, Global Customer Support Read Bio

Iain McGonigle rejoined Oracle as part of the Siebel acquisition. He is based in Oracle’s Reading, England, office and leads a global CRM organization handling a range of products including Siebel, PeopleSoft CRM, Oracle CRM On Demand, Oracle ATG, Oracle Knowledge, and Oracle Endeca solutions. He is very keen to meet customers using the various CRM products and to understand their experience.

Muneer Uddin | CRM Self Service, Tools | Senior Principal Technical Support Engineer Read Bio

Muneer Uddin came to Oracle 12 years ago as part of the Siebel acquisition. Based in Pleasanton, California, Muneer supports customers using Siebel CRM and Oracle Fusion CRM applications, and works as a product release readiness lead for new products, new versions, and new releases. He specializes in system administration, CRM self-service applications, universal customer master, and tools configuration. He is looking forward to meeting customers at Oracle OpenWorld.

Suriyakumar Natarajan | CRM Tools | Principal Support Engineer Read Bio

Suriyakumar Natarajan started as a senior support engineer 10 years ago at Siebel. He has worked in business function, system administration, upgrades, lab administration, security, and authentication. He has worked as a primary for a business function group and an expert in the core-tech group for several years. He has been involved in various escalations with critical and complex issues and manages severity 1 issues. He possesses strong skills in issues involving load balancing, clustering, operating systems, crashes, leaks, performance and hanging, Web servers, firewalls, networking, and more.

Muthukumar Srinivasan |CRM Tools | Senior Principal Technical Support Engineer Read Bio

Muthukumar Srinivasan started as a senior support engineer 13 years ago at Siebel. He has worked in business function, system administration, upgrades, lab administration, security, and authentication. He has worked as a primary for a business function group and an expert in the core-tech group for several years. He often handles severity 1 issues, and provides support as a weekend support engineer. He possesses strong skills in issues involving load balancing, clustering, operating systems, crashes, leaks, performance and hanging, Web servers, firewalls, networking, and more.


Proactive Support

Anne Freitas |PeopleSoft Proactive Support Delivery | Senior Manager Read Bio

Anne Freitas has been with Oracle/PeopleSoft for the past 14 years and is based in Pleasanton, California. Anne began in the PeopleSoft PeopleTools area, supporting reporting tools customers. For the last 3 years, she has led the Proactive Support organization for PeopleSoft solutions. Anne is looking forward to meeting customers at Oracle OpenWorld and sharing best practices for staying proactive with support.

Angie Glielmi | Proactive Support Delivery | Senior Principal Technical Support Engineer Read Bio

Angie Glielmi joined the Proactive Support Delivery team a year ago and specializes in projects dedicated to improving the support experience. Prior to joining the Proactive Support Delivery team, Angie spent eight years in PeopleSoft Support Delivery where she managed the HCM HR/ELM/Benefits Global Support organization. Angie is looking forward to engaging with customers at Oracle OpenWorld and sharing best practices for staying proactive with support.

David Warhoe | Director Premier Support Education Read Bio

David Warhoe started working for Oracle in 1997 and has worked in both Development and Support organizations. Over the past 5 years, David has managed the Proactive Support Education and Customer Advocacy teams within Oracle Support. He works closely with User Groups and customers to provide education about Support’s processes, policies and tools, along with driving customer feedback into the Support Organization.


Advanced Customer Support Services

Carl Benefiel | Director, Core Technology and Engineered System Services, Advanced Customer Support Services Read Bio

Carl Benefiel has 14 years of experience in technology product management and marketing. He is currently responsible for global advanced customer support services product management for engineered systems and Oracle core technologies. Services in this area include Oracle Platinum Services, solution support center, installation, configuration, postproduction assessments, advanced support options, monitoring, and resolution.

Cynthia Kittelsen | Senior Principle Product Manager, Global Business Units, Advanced Customer Support Services Read Bio

Cynthia Kittelsen joined Oracle in 2010 with the Sun Microsystems acquisition. Cynthia is responsible for developing and managing specific advanced customer services geared toward the needs of specific business units within Oracle. In addition Cynthia works within the team, designing and developing advanced customer services lifecycle support services delivered through the cloud.

Nikki Rusconi | Program Manager, Business Development, Advanced Customer Support Services Read Bio

Nikki Rusconi has 11 years of experience in software and sales. She worked for JD Edwards as well as PeopleSoft before joining Oracle. She is currently responsible for developing opportunities for advanced customer support services in the central area of the US and Canada. Nikki provides advanced support for Oracle Exadata, Oracle Exalogic, and Oracle SPARC SuperCluster, as well as installation and configuration, health checks, software upgrades, and guidance to customers on Oracle best practices.

Mauricio Goez | Manager, Customer Response Team NA/LAD, Advanced Customer Support Services Read Bio

Mauricio Goez has been in customer support for nearly eight years and currently manages a team of customer response representatives supporting Advanced Customer Support Service customers in North America and Latin America. Before his current role, he worked as an IT consultant focusing on business intelligence projects in Colombia. He looks forward to working in the Oracle Support Stars Bar each year because it gives him the opportunity to meet more Oracle customers and help them address complex (or even simple) issues.

Sanjay Anne | Director, Product Management, Advanced Customer Support Services Read Bio

Sanjay Anne leads the strategy and management function for Oracle’s server and storage products, covering initiatives such as virtualization and technology transformation/ modernization. He has more than a decade of enterprise technology experience including senior management roles in product management, engineering, and technical consulting. His team is responsible for understanding customer requirements and providing world-class solutions to address their needs.

Puventhrie Naidoo | Senior Manager, Business Development, Advanced Customer Support Services Read Bio

Puventhrie Naidoo has been with Oracle for 15 years. She leads a team responsible for business development in North America. Puventhrie and her team work closely with customers to understand their requirements and concerns, crafting a solution that addresses the specific needs of the customer.

Kelly Schitter | Senior Program Manager, Business Development, Advanced Customer Support Services Read Bio

Kelly Schitter has 15 years of experience in software and sales. She worked for SunGard Availability as well as GroupSystems before joining Oracle. She is currently responsible for developing opportunities for Advanced Customer Support Services for Oracle’s strategic accounts. Kelly provides advanced support for Oracle Platinum Services for Oracle Exadata, Oracle Exalogic, and Oracle SPARC SuperCluster, as well as solution support center, advanced monitoring and restoration, health checks, software upgrades, and guidance to customers on Oracle best practices.

Demazio Skelton Sr. | Senior Program Manager, Business Development, Advanced Customer Support Services Read Bio

Demazio Skelton has more than 15 years of experience in software and sales. He held various positions at IBM before joining Oracle in 2011. He is currently responsible for developing opportunities for Advanced Customer Support Services in the US Federal Government’s Department of Defense and civilian accounts. Demazio provides advanced support for Oracle Applications, Oracle Fusion Middleware, and Oracle Database and associated products, as well as installation and configuration, health checks, software upgrades, and guidance to customers on Oracle best practices.

Holly Tate | Senior Program Manager, Business Development, Advanced Customer Support Services Read Bio

Holly Tate has 20 years experience in high tech sales and business development. She has been with Oracle for more than 5 years and is responsible for developing software opportunities for Advanced Customer Support Services in the Eastern U.S. These services include mission-critical support, PeopleSoft tax updates, and senior engineering services for database, middleware and application projects. Prior to joining Oracle, Holly worked at IntelliCorp in a hybrid role as a manager/rep, and at Ascential Software and Centra Software, managing business development teams in the data management and e-learning collaboration markets, respectively.

Stephen Donachie Senior Director of Advanced Customer Services, Global Delivery, Advanced Customer Support Services (ACSS) Read Bio

Stephen Donachie is responsible for the team that provides solution governance for ITIL-based advanced monitoring and resolution (AM&R) and Business Critical Services (BCS) to the global solution architect community. In addition, he is responsible for implementing and engineering AM&R and BCS services including full and selective outsourced services focusing on Oracle technology. He is the current delivery readiness lead for BCS. He and his team work closely with new customers to understand their requirements, ensuring engineering and operational capabilities meet the specific needs of the customer. After solution delivery, his team also provides post implementation account management services.Stephen is heavily involved in the development of new ACS services including AM&R, Cloud service, Platinum and Business Critical Service for Systems and Software.

Mike Fleck | Senior Director, ACS Product Management, Advanced Customer Support Services Read Bio

Mike Fleck has been with Advanced Customer Support Services since the line of business was initially launched in 1994. Mike currently has global product management responsibility for the core components of the advanced customer support portfolio which are organized into three service categories: 1) annual services, 2) fixed scope service packages, and 3) time & materials expert assistance. Mike works with other members of product management to ensure the service portfolio supports the entire technology stack, from servers through applications. Mike has additional Oracle experience in a variety of service delivery roles ranging from running solution centers to managing major customer accounts.

Shannon Vega | Senior Program Manager, ACS Customer Response Team NA, Advanced Customer Support Services Read Bio

Shannon has been at ACS since joining Oracle from Sun Microsystems. She has project managed many Oracle/Sun implementations and has cultivates strong relationship with customer and partners in the West territories. Shannon specializes in proposing and contracting proactive and reactive services across the Oracle technical stack to include Oracle Applications, hardware, and core technologies.

Kier Gombart | Director, Connected Services Infrastructure, Advanced Customer Support Services Read Bio

Kier Gombart is responsible for maintaining the operations of critical services such as Oracle Platinum Services, advanced monitoring and resolution, and advanced customer services support cloud services. With more than 20 years experience in IT infrastructure management, Kier specializes in ITIL operations of remote, connected services for Oracle customers. His current focus is on expanding services in the advanced customer services support cloud and ensuring critical support for thousands of customers on Oracle Platinum Services.


North America Support Account Management

Joe Alampi | Senior Director, Support Account Management Read Bio

Joe Alampi started with Oracle in 1996 in Parsippany, New Jersey. Before his current role in support, he worked in Oracle Consulting, implementing Oracle financial applications with a special focus on project accounting within the telecommunications industry. Joe has been in customer support for nearly 10 years and currently manages a team that supports a large communications industry customer. Joe is excited about this opportunity to meet with customers and help address their questions regarding Global Customer Support processes, policies, and initiatives.

Todd Anderson | Support Account Manager Read Bio

Todd Anderson joined Oracle 4 years ago after spending 15 years at Sun managing, supporting, and enhancing customers’ experience. Before his current role, he was a manager on the Oracle Development/ Sustaining Worldwide Executive Escalation Customer Support team, dealing with executive-level critical support issues for database, middleware, and identity products. Todd currently is focused on strategic support for State of California agencies and departments. He collaborates with customers and partners to find proactive solutions and provide immediate responses to critical issues, helping maximize the value of support. Todd is excited for this opportunity to meet with customers, address their questions, and learn more about how Oracle products are used to support their business.

Venkat Babu | Director, Support Account Management Read Bio

Venkat Babu started with Oracle 16 years ago. Before his current role, he worked as an onsite technical lead assisting a large information technology company implement and upgrade its Oracle financials, supply chain, project management, planning, and database solutions. Previously, he spent more than 10 years in private industry working with Oracle products. Venkat currently is the support account management focal point for a leading global provider of insurance, annuities, and employee benefit programs, serving 90 million customers in more than 60 countries. He is excited about this opportunity to meet with customers and help address their questions/issues regarding Global Customer Support tools, policies, and processes.

Wayne Benjamin | Director, Support Account Management Read Bio

Wayne Benjamin started with Oracle in 1992 in Bethesda, Maryland. Before his current role, he managed the customer management office for North and South America for Oracle Retail. Prior to that role, Wayne managed the Department of Defense Technology Consulting group, which encompassed the Army, Navy, Air Force, Marine Corps, Military Health Services, and US Department of Defense agencies. He currently is the director of application support for one of the world’s largest international bank and wealth management institutions. Wayne looks forward to meeting with customers and answering their questions regarding Global Customer Support processes and policies.

Cheryl Blakeley | Support Account Manager Read Bio

Cheryl Blakeley has been with Oracle for more than 15 years, spending much of her career associated with the PeopleSoft product line. Cheryl has experience in technical training, technical consulting, internal IT, development, customer escalations, and global enterprise management. Most recently she has been a member of the Enterprise team within Oracle Support, working with some of our largest strategic customers.

Tony Cavotta | Director, Support Account Management Read Bio

Tony Cavotta has more than 17 years experience with systems and software support, working on ways to help customers achieve business objectives. Tony is focused on strategic support of Oracle’s footprint in healthcare insurance marketplaces across the US. Most recently, Tony was the support account manager for State of California agencies and departments. Tony enjoys collaborating with customers and partners to find proactive solutions that prevent problems and help maximize the value of a customer’s Oracle investment. Tony looks forward to sharing experiences, best practices, and ideas for adding value with proactive support.

Sarina Ciraulo | Support Account Manager Read Bio

Sarina Ciraulo started with Oracle 3 years ago at the Albany, New York, office. Sarina has more than 17 years of experience in account management and now focuses her efforts on supporting Oracle’s New York State public sector, state, and local customers. Sarina is excited about this opportunity to meet with customers to show them the proactive support tools available, address their questions, and learn more about how Oracle products are being used to support their business.

Craig Davis | Director, Support Account Management Read Bio

Craig Davis has worked with Oracle solutions for more than 20 years. He joined Oracle through the PeopleSoft/JD Edwards acquisition. Craig spent 10 years working in global support, supporting the distribution product line, and another 4 years in training development while at PeopleSoft/JD Edwards. He has been in a support account management role at Oracle for about 6 years. He currently manages several enterprise customers in the life sciences and insurance industries. Craig started his career as an accountant, and then moved on to become a material planner and master scheduler before joining the global support organization at JD Edwards in 1992.

Alex Dounaevski | Senior Principal Support Account Manager Read Bio

Alex Dounaevski has been with Oracle/Siebel for more than 13 years, helping enterprise customers achieve desired business outcomes. He successfully managed customer relationships at the CxO level and oversaw major CRM and ERP implementations, as well as service management transformation initiatives, with the highest level of customer satisfaction. In his current role, Alex manages Oracle Support’s relationship with key Canadian customers, including high tech, telecommunications, and financial industry leaders, providing leadership and strategic advice on supporting and operating their Oracle products. Prior to Oracle, Alex was in various management positions with Digital Equipment Corporation, Powersoft, and Sybase. Alex’s education has provided him with a solid basis in computer science and telecommunications (MS in telecommunications), along with business administration (MBA, strategic management of e-business). Alex is also ITIL v3–certified.

David Emel | Senior Director, Support Account Management Read Bio

David Emel started with Oracle in 1999 as a member of the support organization. He is an innovative professional with more than 20 years of progressive experience within the industry, focused on maximizing value from investments in Oracle solutions. David’s responsibilities have included providing support for Fortune 500 companies, as well as public sector organizations in federal government and the US Department of Defense. His current responsibility is managing an Oracle team for public sector state and local markets. David spends significant time collaborating with state and local customers on proactive engagements to mitigate risk and optimize their investment to ensure success and satisfaction. He looks forward to seeing both new and familiar faces at Oracle OpenWorld.

Claire Ferraro | Senior Support Account Manager Read Bio

Claire is excited to have joined Oracle a little less than a year ago. She brings over 25 years of Software Development & IT experience. Her previous role was Executive Director for Software Development with McKesson which is a perfect fit as she works with McKesson in her role today. Claire is looking forward to learning more about Oracle and working with McKesson to ensure they leverage and maximize their current investment in Oracle’s products.

Daria Fuksa | Director, Support Account Management Read Bio

Daria has been with Oracle 21 years, spending much of her career associated with the JD Edwards product line. A few stops along the way have included Customer Support, Technical Marketing, Internal IT, Customer Escalations and Enterprise Management. Recent years have been devoted to the Enterprise Team in Support managing some of our largest and most important customers.

Virendra Galotra | Support Account Director Read Bio

Virendra Galotra has been working at Oracle for more than 17 years. Virendra has a PhD in computer science, and undergraduate degrees in both physics (electronics) and computer science. At Oracle, he has worked for Global Customer Support and Advanced Customer Support Services (technology and applications), and managed the Service Delivery Manager team for Oracle On Demand/Oracle Cloud. Virendra has experience managing SF Bay Area customers including Cisco, Google, and NetApp where he has been the director of support account management since 2007 for technology, Oracle E-Business Suite, and Oracle Fusion Middleware support services. Prior to joining Oracle, Virendra was lead artificial intelligence engineer in the Expert Systems division at the National Informatics Centre in New Delhi. He was also senior systems analyst and undersecretary for the government of India’s planning commission, responsible for computerization of government systems.

Kamelia Gouchev | Support Account Manager Read Bio

Kamelia Gouchev joined Oracle in 2007. Before her current role, she was a technical lead for a large telecommunication company, supporting database systems and managing the service delivery of contracted support services. Prior to this, she spent eight years in the private sector providing consulting services for Oracle technology and applications products. In 2011, Kamelia joined the Global Customer Management organization as support account manager on the AT&T team. Kamelia is excited for the opportunity to meet customers and address their questions/issues regarding Global Customer Support tools, policies, and processes.

Tia Hutchinson | Director, Support Account Management Read Bio

Tia Hutchinson has more than 15 years experience in the software industry, working with Fortune 500 companies. Tia is responsible for maintaining the support relationship with and providing strategic support to all of McKesson’s business units. Tia works to understand the customer’s business needs and IT strategies, identify ways to mitigate operational risk, and promote the adoption of Global Customer Support tools, policies, and processes. Prior to joining Oracle’s Support Account Management team, Tia worked in presales, product management, and consulting.

Vinay Khandelwal | Senior Principal Support Account Manager Read Bio

Vinay Khandelwal has been with Oracle for 16 years. During this period, he has held several technical and management positions within Oracle Support. Currently, he leads the delivery of support services to Boeing for its Oracle technology portfolio. Previously Vinay was a consultant, developer, and senior DBA managing large-scale systems for a telecom firm in the Seattle area. Vinay has MS in computer science and MBA in finance. He enjoys meeting with customers to understand their issues and advise on how Oracle can assist them in supporting their efforts.

JoEllen Moy | Senior Principal Support Account Manager Read Bio

JoEllen Moy joined Oracle in 2005 as part of the PeopleSoft acquisition. Prior to Oracle, she worked as a principal customer service manager for paid-service customers under the umbrella of Platinum Support at PeopleSoft. JoEllen has more than 20 years of experience in the computer industry; her past experiences include project management, presales and postsales consultancy, and technical staff management. Currently, JoEllen is one of the support account managers supporting a large telecommunications account. She looks forward to the opportunity to meet her customers at Oracle OpenWorld in addition to staffing Oracle support stations.

David Raitt | Director, Support Account Management Read Bio

David Raitt has 27 years of experience in the information technology consulting and software industry. David’s background includes applications development, network and infrastructure solutions, business analysis, processes, and strategy. As a support account manager for 12 years, he has worked with some of Oracle’s largest customers in both the commercial and public sectors, helping them maximize their Oracle investment and minimize their risk through proactive engagement. Currently, David works with the City of New York to help ensure success in meeting its business objectives.

Arden Romanillos | Director, Support Account Management Read Bio

Arden Romanillos started with Oracle 17 years ago in the Orlando, Florida, support center. Previously he spent 18 years in the private sector working with databases, systems, networks, and application programming. Arden currently manages a team of support account managers supporting public sector federal and civilian agencies. He is excited about this opportunity to meet with customers and help address their questions regarding Global Customer Support processes and policies.

Anne Todd | Director, Support Account Management Read Bio

Anne Todd has been with Oracle for more than 13 years. During her tenure, she has worked as an Oracle E-Business Suite consultant for higher education customers, taught Oracle E-Business Suite as a member of the Oracle Education team, worked with product management to develop Oracle Business Intelligence products in the public sector, and worked as a member of the technical support team in Orlando, Florida, for Oracle E-Business Suite and CRM products. Currently, Anne is the support account management focal point for one of Oracle’s largest US Department of Defense customers. She is also involved in local and national user groups focused on the US Department of Defense. She is excited about this opportunity to meet with customers and help address their questions/issues regarding Global Customer Support tools, policies, and processes.

Shankar Uppuluri | Director, Support Account Management Read Bio

Shankar Uppuluri started with Oracle 15 years ago in Reston, Virginia. Before his current role, he worked in Oracle Consulting, implementing Oracle Financials as well as order management applications within the telecommunications industry. Over the years, he has been responsible for the development and management of software systems and applications. Shankar has been in customer support for nearly 10 years and currently is the support account management focal point for one of Oracle’s largest federal civilian customers. He is excited about this opportunity to meet with customers and help address their questions/issues regarding Global Customer Support tools, policies, and processes.

Sherri Walker | Director, Support Account Management Read Bio

Sherri Walker joined Oracle in 1996 as a communications technology sales consultant. She has held many positions within Oracle, including in sales consulting management, applications sales, and business development; she joined the Oracle Support Account Management team about eight years ago. She currently leads the Support Account Management team for AT&T. Sherri has an extensive telecommunications background, and before joining Oracle, she worked for AT&T as an Oracle DBA. She is excited about this opportunity to meet with customers and help address their questions/issues regarding Global Customer Support tools, policies, and processes.

Tom Weller | Director, Support Account Management Read Bio

Tom Weller has worked for Oracle and Oracle Support for the past 15 years. He began his career at Oracle as a field support engineer specializing in Oracle Financials implementations and support. He then spent approximately 5 years onsite at GE Healthcare in Milwaukee as a support account manager while it built out an Oracle E-Business Suite 11i single global instance and strategy. For the past several years, Tom has served as a support account director for GE, supporting several large divisions that run Oracle Financials, Oracle Manufacturing, Oracle Database, and advanced database technologies such as Oracle RAC. Tom is a CPA, ITIL-certified, and was awarded a GE Oracle Leadership Award by GE at Oracle OpenWorld in 2012. Tom looks forward to meeting customers and helping address their questions regarding Global Customer Support tools, policies, and processes.

Dick Wolnik | Senior Manager, Support Account Management Read Bio

Dick started with Oracle in 2008 and came to Oracle via the BEA acquisition. An innovative and customer focused professional with over 20 years of Support and Account Management experience within the High Tech Industry. Dick currently manages a team of Support Account Manages supporting the Life Sciences and Insurance Industries. He is excited about this opportunity to meet with customers at Oracle Open World and help address their questions regarding Global Customer Support tools, processes and policies.

Patricia Woodruff | Director, Support Account Management Read Bio

Patricia has been with Oracle for 7+ years and has 20+ years in high tech consulting, strategic alliances, customer services, process reengineering, and product marketing. She has worked with both commercial and public sector strategic customers and helped to launch the Key Accounts Program for Support in 2006. Patricia has a strong SI Consulting and Business Operations background for APPs/PeopleSoft & EBS. She is a networking expert across Oracle Sales, Services, Support and Product Teams to address customers’ technical needs and business requirements. Patricia currently manages the US Department of Energy accounts in the West, 15+ sites, multiple CIOs/CTOs, varying product footprints with multiple initiatives and upgrades in progress. She holds a MBA in Finance from University of Chicago.

Pamela Young | Director, Support Account Management Read Bio

Pam joined Oracle over 7 years ago as a Senior Consultant implementing eBusiness applications. Previously, she spent over 13 years implementing Oracle solutions as a Lead Business Analyst, Senior Team Project Lead, and then Project Manager of a global Oracle rollout of four US operations and six international implementations in EMEA and APAC, including Oracle Financials, Supply Chain, CRM, Planning and DB upgrades. Pam currently acts as the Senior Support Account Manager for one of the world’s large international bank and wealth management institutions. She previously covered some of the largest NYC financial institutions, helping to drive lower costs, increased performance and reduced risk in their environments. She is on the Board of Directors for PMI NYC (Project Management Institute – NYC) and previously was the VP of Membership for PMI – Southern New England Chapter. She received her MBA in Finance and Strategy and continues her education at NYU Stern School of Business taking strategy, leadership and communications classes. Pam looks forward to meeting with customers and helping address their questions and issues around how to work most effectively with support and how support can be expanded to support your business and project lifecycles.

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