Oracle Technical Support Policies

ORACLE TECHNICAL SUPPORT POLICIES

As referenced in your license agreement, the Technical Support Policies document below is the primary document used to communicate Oracle's support policies. The Technical Support Policies include Oracle's support terms and conditions, as well as provide a description of Oracle's technical support levels.

Oracle's Technical Support Policies (PDF)

ORACLE ENTERPRISE LINUX AND ORACLE VM SUPPORT POLICIES

As referenced in your Enterprise Linux and Oracle VM Services Agreement, the Enterprise Linux and Oracle VM Support Policies document below is the primary document used to communicate Enterprise Linux and Oracle VM support policies. The Enterprise Linux and Oracle VM Support Policies include Oracle's support delivery terms and conditions, as well as provide a description of the Enterprise Linux and Oracle VM support services.

Oracle's Enterprise Linux and Oracle VM Support Policies (PDF)

GLOBAL CUSTOMER SUPPORT SECURITY PRACTICES

Oracle's Global Customer Support Security Practices describe Oracle's overall approach to information security, as well as the specific security controls applied to Oracle's standard technical support services. Topics addressed include security of the MetaLink and Customer Connection web portals, Oracle Web Conferencing and Software Configuration Manager; network security; physical security at Oracle facilities; breach reporting; and employee training and enforcement.

Global Customer Support Security Practices (PDF)

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