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est. annual revenue loss for businesses not offering a positive customer experience
(Source: Global Insights on Succeeding in the Customer Experience Era, Oracle, 2013)
Oracle's comprehensive solution suite for marketing, e-commerce, sales, service and social media helps you deliver superior customer experiences that foster advocacy and revenue growth.
“We see social media driving business results…more viewership, engagement and partnerships with advertisers and marketers. It’s our obligation to continue to connect with fans.”
“ Customers are receiving greater value by being part of the enhanced loyalty programme, and financially it’s been a benefit for Southwest.”
“Now we can have very fact-based discussions—where is this deal? Where is this customer?...It has quickened our sales process.”
“The new battleground for commerce is social, local and mobile…To deliver a context-aware, unique experience…Mobile has changed everything. Mobile has put us back on the map.”
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