Oracle Support Contacts

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Global Directory

 

Oracle provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service.


Acquired Product Support

Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:


Online Support

Need Help? Go to My Oracle Support to:

  • Find Answers in the Oracle Support Knowledge Base
  • Submit, update, or review Service Requests
  • Engage the My Oracle Support Community
  • Download software updates
  • Tap into Oracle proactive support tools and best practices
 

You must have purchased support to access My Oracle Support.


United States

Support
  • Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).
  • Call 1.800.223.1711 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Oracle Premier Support Renewal Center” section.
  • Oracle MICROS (Hospitality and Retail) customers in the United States, for all products call 1.800.937.2211; for Retail call 1.800.888.6812 or 1.440.498.4831.
  • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
 
Oracle Premier Support Renewal Center

To renew your on-premises support, log on to http://shop.oracle.com to review and accept your renewal.

 
Other Service Inquiries:
  • For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail)

Canada

Support
  • Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).
  • Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal or related support questions. For questions concerning your support license or support contract, please see the “Premier Support Renewal Center” section.
  • Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
 
Oracle Premier Support Renewal Center

To renew your on-premises support, log on to http://shop.oracle.com to review and accept your renewal.

 
Other Service Inquiries:
  • For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail)

Latin America

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).

Country Support Hotline Support Sales
Argentina Acceso directo: 0800.666.0173
Ví­a AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253
Phone: +54 1152996000
Belize Ví­a AT&T Direct: 811 conectar a 877.767.2253 Phone: +506.2205.5554
Bolivia Ví­a AT&T Direct: 800.10.1110 conectar a 877.767.2253 Telesales: 0800.0178
Brazil Toll Free: 0800.891.5899
Direct Access: +55.11.5189.1001
Fax: +55.11.5189.1101
Toll Free: 0800.891.4436
Direct Access: +55.11.5189.1000
Fax: +55.11.5189.1189
Caribbean Islands
(Except Puerto Rico, Republica Dominicana Netherlands, and Aruba)
AT&T Direct® Access Number 877.767.2253 Phone: +506.2205.5554
Central America Para numeros telefonicos, por favor refierase al pais de preferencia. Phone: +506.296.1530
Chile Acceso Directo: +56.22.830.7810
Acesso Directo Hospitality only: +56 22 830 7626
Acceso Directo: 188.800.800.075
Ví­a AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253
Phone: +56.22.666.5000
Colombia Acceso Directo:01.800.912.1586
Ví­a AT&T Direct: 018009110010 conectar a 877.767.2253
Phone: +571.611.9600
Costa Rica Acceso Directo: 0.800.011.0515
Ví­a AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253
Telesales: 0.800.011.0621
Ecuador Ví­a AT&T Direct: 1999119 conectar a 877.767.2253 Phone: +1.800.67.2253
El Salvador Ví­a AT&T Direct: 800.1288 conectar a 877.767.2253 Phone: +506.2205.5554
Guatemala Ví­a AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253 Phone: +506.2205.5554
Honduras Ví­a AT&T Direct: 800.0.123 conectar a 877.767.2253 Phone: +506.2205.5554
Jamaica Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 Phone: +1.809.960.2359
Mexico Acceso Directo: 01.800.672.10.52
Acceso Directo: 001.877.767.2253
Ví­a AT&T Direct: 01.800.288.2872 conectar a 877.767.2253
Phone: +52.55.9178.3000
Nicaragua Ví­a AT&T Direct: 1.800.0174 conectar a 877.767.2253 Phone: +506.2205.5554
Panamá Acceso Directo: 001.877.767.2253
Via ATT direct: 800.0109; conectar a 877.767.2253
Phone: +507.263.9077
Paraguay Acceso Directo: 009.800.55.10005
Ví­a AT&T Direct: 008.11.800 conectar a 877.767.2253
+506.2205.5554
Peru Acceso Directo: 0800.50.718
Ví­a AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253
Phone: +51.1.615.1000
Puerto Rico 877.7.ORACLE Phone: +1.787.999.3100
República Dominicana Acceso Directo: 1.877.767.2253
Ví­a AT&T Direct: 1.800.872.2881 conectar a 877.767.2253
Phone: +1.809.540.6612
Trinidad Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 Phone: 1.868.624.4203
Uruguay Ví­a AT&T Direct: 000.410 conectar a 877.767.2253 Phone: +54.11.4.341.8100
Venezuela
Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint Maarten , Aruba, and Sur Inam)
Venezuela:
Aceso Directo: 0800.100.2057
Via ATT direct: 0800.2255.288; conectar a 877.767.2253

Netherlands Antilles:
Via ATT direct: 001.800.872.2881; conectar a 877.767.2253

 
Instructions for Dialing AT&T Direct® Access Numbers
  • Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
  • Use the AT&T Access Numbers drop down menu to select the country from which you are calling.
  • Dial the AT&T Direct® Access Number + area code + phone number.

Europe, Middle East, and Africa

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).

To renew your on-premises support, log on to http://shop.oracle.com to review and accept your renewal. For more information on accepting a renewal, enrolling in the automatic renewal program, modifying address or contact information, payment options, or invoicing questions please see: Support Service Renewals Help or Support Service Renewals Overview. For questions regarding on-premises support renewals, including support dates, quantities, support identifiers, serial numbers, pricing, Lifetime Support Policy, terms & conditions, technical support policies or for more information regarding Oracle Premier Support call the Oracle Premier Support Renewal Center number listed below, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail).

Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature.

Home Global Support Center: United Kingdom

Country Support Hotline Oracle Premier Support Renewal Center
Albania +386.1.588.89.00 74956606464
Armenia Please see CIS 74956606464
Austria +43.1.33777.555 +43.1.33777.065
Bahrain 80004238 27214007248
Belgium +32.2.719.12.12 3227195373
Bosnia and Herzegovina +387.33.95.89.89 +387.33.95.89.39
Bulgaria +359.2.923.8130 +359.2.923.8168
Cameroon +20235350755 27214007248
CIS (This local support center covers Russia, Ukraine, Belarus, Uzbekistan, Armenia, Azerbaijan, Georgia, Kyrgyzstan, Moldova, Mongolia, Tajikistan, and Turkmenistan) +7.495.641.15.51 74956606464
Croatia +385.1.632.32.22 +385.1.630.63.36
Cyprus +35722694693 +35722694692
Czech Republic +420.221.438.199 421257288771
Denmark +45.44.80.80.81 4544808470
Egypt +202.35350755 20 235 350 789
Estonia +372.628.7777 +372.628.7713
Finland +358.9.54.94.1300 358954941292
France +33.1.57.60.21.22 0800 970181 / 33 146 856 644
Gabon +20235350755 +20235350789
Germany +49.180.2000.170 +49.891.430.2828
Greece +30.210.67.89.450 +30 210 678 9215
Hungary +36.1.2241800 3618017722
Israel +972.3.9273677 +44.207.1312.982
Italy +39.06.52436.400 800 925250 / 39 028 733 5050
Ivory Coast 2 Stage dialing: First 00.111.11 then 800.379.0402 27214007248
Jordan +962.6.5200895 27214007248
Kazakhstan +7.727.320.1643 +7.727.244.2738
Kenya +254.20.288.9.150 27214007248
Kuwait Local access: +96522203638
Alternate number: +974 444 627 67
20235350789
Latvia +371.6704.6086 +371.6704.6080
Lebanon +9611963240 20235350789
Lithuania +370.5.204.76.40 +370.5.204.75.37
Luxembourg +352 4911 3345 8000 3266
Macedonia +386.1.588.89.00 27214007248
Malta +800.62.474 +386.1.588.88.58
Mauritius Toll Free: +8020440036 27214007248
Morocco +212522977095 27214007248
Netherlands +31.30.6699444 31306699292
Nigeria +20235350755 27214007248
Norway +47.6752.6752 4767526705
Oman +971.4.3909040 27214007248
Poland +48.22.6908701 48226908532
Portugal +351.21.423.52.00 351214237535
Qatar +971.4.3909040 20235350789
Romania +40213678810 40213677047
Saudi Arabia Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network)
Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network)
Local Access: +966.11.273.9977
20 235 350 789
Senegal +20235350755 27214007248
Serbia and Montenegro +381.11.201.68.30 +381.11.200.00.00
Slovakia +421.2.5728.8600 421257288771
Slovenia +386.1.588.89.00 +386.1.588.89.01
South Africa +27.11.319.4010
+27.21.400.7282
27214007248
Spain +34.91.6312174 (if calling from outside Spain)
+902.312.174
34 916 267 676
Sweden +46.8.477.3600 46317335538
Switzerland +41.61.425.62.00 0800 561449
Tanzania +20235350755 27214007248
Turkey: Istanbul region +90.212.329.68.20 90 212 329 6819
Turkey: Ankara region +90.312.248.8999 90 212 329 6819
United Arab Emirates: Dubai +971.4.3909040 20235367422
Abu Dhabi +971.4.3909040 20 235 350 789
Ukraine   380444986942
United Kingdom and Republic of Ireland +44.870.4000.900 +44.207.1312.982 / 35318031792
Zimbabwe +20235350755 27214007248

Asia Pacific

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (you must have purchased support).

To renew your on-premises support, log on to http://shop.oracle.com to review and accept your renewal. For more information on accepting a renewal, enrolling in the automatic renewal program, modifying address or contact information, payment options, or invoicing questions please see: Support Service Renewals Help or Support Service Renewals Overview. For questions regarding on-premises support renewals, including support dates, quantities, support identifiers, serial numbers, pricing, Lifetime Support Policy, terms & conditions, technical support policies or for more information regarding Oracle Premier Support call the Oracle Premier Support Renewal Center number listed below, excluding Oracle Cloud and Oracle MICROS (Hospitality and Retail).

Country Support Hotline Oracle Premier Support Renewal Center
Australia +61.132.370
+61.2.8817.7600
1.800.787.901
+61.2.94912850
Bangladesh Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
+65.6436.1003
1 800 880 329
Central Asia   74956606356
China 800.810.0366

4008.980.890
400 669 1900
Hong Kong 800.963.604

+852.2866.9582

001 86 4008.980.890
(IDD rates applicable)
+852.3655.7975
India India Support Hotline for all cities:
a) 000.800.100.7534 (Tata Toll Free)
b) 000117 (AT&T Toll Free) Enter 8007111005 after voice prompt
c) 1800 425 8448 (BSNL Toll Free)
911246226555
India: Mumbai Use India Support Hotline 911246226555
India: Gurgaon Use India Support Hotline 911246226555
India: Bangalore Use India Support Hotline 911246226555
India: Kolkata Use India Support Hotline 911246226555
Indonesia +62.21.2555.2010 92512099711
Japan 0120.099638 +81-3-6302-2584
Korea +82.1588.8501 080.909.0880
+82.2.21947966
Macau 0800-559 10.800.650.0590
Malaysia 1 800 880 329 6565012338
Nepal Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
+65.6436.1003
92512099711
New Zealand 0800.478.776
+61.2.8817.7600
+64.9977.2110
Pakistan Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005)
+65.650.12200
92512099711
Philippines 1800 1651 0500 6565012339
Singapore 800.616.1618 (support hotline)
+65.6436.1003 (support hotline)
6565012337
Sri Lanka 800.7111.005 92512099711
Taiwan 0800.077677 92512099711
Thailand 0018006112759 92512099711
Vietnam 12065299
Alternate number +84 2 835211445
1 800 880 329

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