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The same support team who supported RightNow's products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers, email, and website links remain the same.
As we progress through the integration of RightNow Support within Oracle Customer Support we will provide advance notice to you about any changes.
Designated Contacts may call Oracle Service Cloud Support by telephone for critical production Severity 1 and 2 issues. Before calling support, please submit an incident via the Support portal. When you do call in, please have your incident reference number ready for our support agent. To obtain telephone support, please use the following phone numbers: