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Oracle Advanced Customer Services

Who knows Oracle...better than Oracle?

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services to help them get the most out of their investment. For more than 20 years, Oracle Advanced Customer Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with you to understand your unique business goals and requirements—helping you maximize your investment, minimize risk, and achieve more.

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Now available: Oracle Enhanced Support Services for SaaS

Services to fit your unique business needs

Targeted services

If you’re successfully managing your daily IT infrastructure but have an area or two where you could use specific expertise, Oracle Advanced Customer Services is standing by to help. Our experts can provide technical guidance and mentoring, help with roadmap planning, assist during system outages or impairments, and more.

Jointly managed services

As you seek to grow your business, your company may find that they need extra help to bridge personnel and expertise gaps. With services such as Oracle Solution Support Center, Oracle Cloud Priority Support, and Oracle Advanced Monitoring and Resolution, our experienced teams are ready to work side by side with you to handle any challenge.

Fully managed services

More and more companies are finding that, while managing applications, databases, and cloud services is important, they need their staff to focus on other projects and innovations. With services such as Oracle Managed Enterprise Application, Oracle Managed Database, and Oracle Managed Cloud Services, Oracle Advanced Customer Services has solutions that will allow your business to focus on what matters most.

“Oracle Advanced Customer Service team has been very supportive of us right from the beginning. So if you have to move from OCI to SaaS—for example—we would definitely be looking up to them to tell us, okay, this is what we need to do and this would be the process that we would do it.’”

Caroline Prasad Director of Hyperion Applications, IAC

Cloud, SaaS, and security solutions

Cloud icon Cloud

More than ever, today’s businesses use a hybrid multicloud approach, leveraging a combination of multiple cloud and on-premises environments. Yet their teams often struggle to manage these complex systems due to constrained budgets, limited headcount, and a lack of vital IT skills. Oracle Advanced Customer Services can help.

SaaS icon Software as a service

Companies are moving to cloud solutions such as software as a service (SaaS) at an ever-increasing rate, seeking to gain the speed, flexibility, and security features that their business requires. Yet many of these same businesses may not have the in-house expertise to get the most out of their SaaS applications. Oracle Advanced Customer Services can help.

Managed security icon Managed security

Addressing security challenges, implementing effective controls, and addressing compliance is an expectation of every IT department. Does your company have the right skills to combat these ever-changing threats across complex hybrid multicloud environments? Oracle Advanced Customer Services can help.

Supporting your Oracle products

Oracle Advanced Customer Services provides unmatched, tailored support that ensures your Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete—all while coexisting within your IT environment. Whether you are mainly on-premises, completely in the cloud, or leveraging a hybrid multicloud approach, we have services that can help your business maximize success, minimize risk, and focus on what matters most.


More than 400,000 customers worldwide rely on Oracle’s industry-leading applications to achieve superior results across their hybrid multicloud environments. Customers like you turn to Oracle Advanced Customer Services for help with priority support, additional security services, advanced monitoring, and more.



Oracle Advanced Customer Services helps you maximize your Oracle Cloud investment, innovate faster, and accelerate your business success with solutions for all Oracle Cloud and hybrid multicloud environments.



Oracle Advanced Customer Services provides support across the lifecycle of your IT environment, enabling you to maximize performance, reduce risk, and achieve high availability for your Oracle Database. Get the confidence that comes with having tailored support that’s laser-focused on helping you achieve business success.


Engineered systems

Oracle Advanced Customer Services offers mission-critical support for Oracle engineered systems, with services spanning configuration, monitoring, and advanced support. Take advantage of a dedicated support team, proactive guidance, and preventive services that can help maximize availability, reduce risk, and optimize performance for your Oracle engineered systems.

MAY 12, 2022

Bring new service products to market: Tried and true tips, tools, and techniques

Justin Knowles, VP, Oracle Advanced Customer Services

It takes a village to roll out a service offering. Oracle Advanced Customer Services product management for services offerings deliver repeatable solutions that align with product development. Here are seven tried and true tips and techniques for effective services product management.

Read the full article

Featured blogs

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Kraft Heinz masters big market shifts with help from Oracle Cloud

Advanced Customer Services is like part of the Kraft Heinz family. They have intimate knowledge of the Oracle suite of applications. Just like our consumers trust us for delivering quality products, as we have been doing for over 100 years, we trust Oracle for delivering a product that will work.

Eric Mendez

Director, IT Finance, M&A and Master Data, The Kraft Heinz Company

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Ready to take the next step in your journey toward maximizing your Oracle Cloud investment? We're here to support your business every step of the way.