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Oracle Customer Success Services

Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however, need more than just the best technology solutions. They need a strategic partner to support sustained business growth. Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with our technology. CSS is completely integrated with Oracle’s product development teams to help you maximize the value of your cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.

What is Oracle Customer Success Services?

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Explore Oracle Customer Success Services

  • Implementation services

    We supply access to a global network of experts who can help you manage your implementation projects. Accelerate your move to the cloud with deep expertise and proven experience, and leverage best practices, accelerators, and automated tools to minimize costs.

    Learn more about implementation services

  • Education services

    We provide training, certification, and in-application guidance to help your organization quickly adopt new technologies. We offer a variety of learning options including free introductory training, on-demand digital courses, and hands-on labs to boost your employee’s productivity.

    Learn more about education services

  • Run and operate services

    We deliver the expertise to run and operate your systems and cloud solutions. Choose the level of service that best fits your needs—we can manage every aspect of your cloud transformation, co-manage it with your teams, or provide targeted services to assist your team.

    Learn more about run and operate services

  • Support

    Whether your environment is in the cloud or on-premises, Oracle offers the industry’s most comprehensive support to keep your operations running optimally. Access a global team of technical support specialists 24/7, who provide timely assistance in multiple languages.

    Learn more about support

How organizations like yours are partnering with Oracle to succeed

  • Clopay

    “Oracle and Clopay, while in dissimilar industries, are very like-minded in continually investing in innovation to advance their customers’ success. The partnership with Oracle is a key element of our customer experience strategy.”

    —A. Vinod, Chief Information Officer, Clopay

  • FedEx

    “We appreciate Oracle's collaboration on this project, bringing the needed resources to bear on any problem and responding with solutions to resolve them in a timely manner. The result was an efficient and successful migration despite the size and the scope of the effort.”

    —Rajesh Singh, VP of IT, Pricing and Revenue Systems, FedEx

  • Kraft Heinz

    “Oracle Customer Success Services is like part of the Kraft Heinz family. They have intimate knowledge of the Oracle suite of applications.”

    —Eric Mendez, Director, IT Finance, M&A and Master Data, The Kraft Heinz Company

  • Vodafone

    “Together with Oracle, we’re modernizing thousands of on-premises database workloads and associated applications using a secure, fully featured on-premises cloud region—and lowering our costs.”

    —Scott Petty, Chief Digital and Information Officer, Vodafone

Why choose Oracle Customer Success Services

  • Identify new opportunities

    Oracle experts, along with implementers from our partner ecosystem, will help you define the best path to optimize your end-to-end operations and achieve your business goals.

  • Adapt to evolving needs

    Continuously innovate, stay ahead of change, and improve competitiveness by taking advantage of new capabilities and best practices.

  • Improve productivity and efficiency

    Minimize the time and resources spent on administration and maintenance activities by leveraging a complete suite of services and automated tools.

  • Maximize the value of your technology investments

    Ensure you have the best technology, backed by a strategic partner that will support you with anything you need to succeed throughout your cloud journey.

Oracle Customer Success Services solves challenges

  • Navigating constant change

    We help you stay competitive by quickly adopting innovative solutions and educating users on new business processes and capabilities.

  • Maintaining efficient operations

    Optimize the performance of your technology environment for the future with expert technical advice and automated tools.

  • Mitigating risk

    Ensure your unique architecture is fully secure and data is available in real time to make better business decisions.

  • Accelerating time to value

    Get the extra help and expert guidance you need to realize your desired business outcomes faster at a lower cost.

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